OTF Manager

Our Company:

PopSockets LLC, based in Boulder, Colorado, designs, manufactures and sells innovative lifestyle products. Our flagship product, the PopSockets grip, was invented by philosophy professor David Barnett, with the first grip sold on PopSockets.com in 2014. We’ve since sold more than 200 million grips and expanded our portfolio to include a broad range of empowering, expressive, and fun products. We aim to build an Eternal Positivity Machine—an adaptable global brand that makes an increasing positive impact on the world every year.

The Role: 

This role is based in Boulder HQ and reports to the President – Americas. This role is responsible for managing the relationship with and performance of PopSockets’ 3PL partner in Tijuana, Mexico. Works cross-functionally with sales, operations, customer service, and finance.

Responsibilities: 

• Responsible for holding 3PL partner accountable for on-time and accurate fulfillment practices, adherence to routing guides, and maintaining inventory accuracy
• Act as key decision-maker in fire-drill situations and enable quick-turn opportunities
• Monitor and approve weekly invoicing from 3PL, tracking cost per unit progressions (and root causes) and validating charge accuracy
• Understand and investigate 3PL KPIs for monthly metrics presentations
• Coordinate process improvements and cutover execution on WMS project in conjunction with 3PL, IT, Supply Chain, and Sales teams
• Provide 3PL with information needed to execute daily operations and overall PopSockets initiatives, including frequent forecast updates, product updates, system changes, etc.
• Work with B2B and DTC sales teams to track forecast accuracy and make updates based on trends and customer demand changes
• Partner with customer service and sales teams to ensure accurate communication to customers on SLAs, product shortages, closure dates, and business interruptions at the 3PL
• Work with Director of Logistics and 3PL on improving carrier SLAs to improve customer experience, both domestically and to Canada
• Manage end-of-life process alongside merchandising, operations, sales, and finance teams to solidify working process for SKU reduction and ongoing maintenance
• Oversee chargeback mitigation project, coordinating with sales, finance, and 3PL on root causes and corrective actions for future chargeback prevention
• Support cost-down and automation opportunities at 3PL, working with engineering team and 3PL to onboard machinery and schedule ramp-up
• Regularly visit 3PL partner (post-pandemic) to check in on warehouse and process improvements, organizational strategy, and opportunities

Requirements:

• Bachelor’s degree in relevant field
• Excellent organizational skills
• Strong Excel competencies (Advanced preferred)
• 5+ years experience working in fulfillment/3PL management

Salary 70-80k

PopSockets is dedicated to the practice of equal opportunity employment. We prohibit unlawful discrimination against applicants and employees on the basis of age, race, sex, sexual orientation, gender identity, religion, national origin, disability, military status, genetic information, color, creed, ancestry, or any other status protected by applicable federal, state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of interfering with an individual’s work performance, or creating an intimidating, hostile, offensive, unsafe or otherwise non-welcoming work environment. This policy applies to all employees, including managers, supervisors, co-workers; and non-employees such as customers, clients, vendors, consultants, etc.