The Opportunity: 

Mersive is a rapidly growing software company in downtown Denver that offers an award-winning wireless collaboration product suite that is transforming how organizations work and learn. We’re seeking a candidate to fulfill the Operations Coordinator role on our fast-paced Operations team. We’re looking for a self-driven employee with demonstrated experience managing order entry in a high-volume environment.

Who we are:

Headquartered in Denver, Mersive Technologies is well-known as a market disruptor in the collaboration software space that has had 3 straight years of profitable operations and double-digit sales growth. This combination of innovation, rapid growth, and profitability make us a unique technology company. Our wireless collaboration products make the world’s meetings better by a more productive and engaging experience. Among our customers are over 30 Fortune 100 companies and Ivy League universities who use Mersive Solstice to make their workplace meaningful, connected and more enjoyable for everyone. Since launching Solstice in 2014 it has been deployed in over 100,000 meeting spaces through our worldwide sales and integrator partner network.

But who are we? We are a diverse team of over 150 dedicated people who genuinely care about our work, customers, and each other. We promote a culture of innovation, trust, and accountability.  We value transparency, intellectual honesty, hard work and community.  Mersive is growing quickly, and we are looking for folks who like a challenge and aren’t afraid to break new ground in either technology or business models.

Roles and Responsibilities

• Order Processing. Receive and Process orders. Follow up with sales team and customers to clarify and get all needed information.
• Product Activations. Work with our distributors to activate products shipped globally.
• Customer Service. Respond to customer inquiries about previous orders, assist sales with information and analytics, work on non-technical support issues
• Assist with shipping, invoicing and/or licensing. Various other ad-hoc projects as assigned.
• Analytics, data, and reporting. Assist with compiling and reviewing various monthly, daily, or weekly reports. Work with the team on updating and organizing various shared data sheets.
• Other Duties and Responsibilities. This really is a start-up – you can never guess what you’ll be working on – projects come up and we need people that can take on anything.
• Reports to the Operations Manager

Required Qualifications/Experience

• Organized with strong attention to details
• 1-3 years’ experience in Order entry or Order management position
• Strong Microsoft Office skills including Outlook and Excel
• Experience in NetSuite and Salesforce
• Excellent verbal and written communication skills
• Ability to communicate effectively and respectfully with customers and vendors
• Ability to work independently with minimal supervision balanced with willingness to follow specific direction when required
• Ability to remain positive and upbeat while dealing with reporting deadlines, especially round month-end.
• Ability to keep great accuracy while managing data sets or processing routine and repetitive orders
• Strong work ethic/excellent time management skills
• Bachelor’s Degree in business or another related field

 Desired Qualifications/Experience

• Understanding of Sales cycle and account management a plus
• Knowledge of fulfillment, shipping and invoicing recommended
• Familiarity with data sets and reporting

 Why Mersive:

• Awarded Denver Top Places to Work
• We are committed to a fair and equitable workplace, and we actively work toward greater diversity and inclusion
• Colleagues are exceptionally bright, kind, invested and inspiring
• Work/Life balance and flexibility
• Excellent ability to learn and grow in this role and beyond
• Culture of collaboration, integrity, authenticity, and innovation
• Competitive pay and benefits.
• Compensation range of $45K to $55K per year, inclusive of base/bonus and depending on skills and experience.