About FareHarbor:

As a global leader in the Tour & Activity space, we’ve rapidly expanded from a local company in Hawaii to one of the fastest growing companies in travel.

We provide a highly dynamic platform for our clients, which is brought to life by a high-energy team expanding across the globe. If you’re looking to make an impact and experience rapid acceleration first-hand, you have come to the right place.

FareHarbor provides a unique environment that combines an expanding industry within travel, plus the perks of a fast-growing company with numerous career opportunities.

We’re looking for someone who is passionate about pioneering an industry, and welcomes constant change.

Objective:

Onboarding Operations Associate in Denver, CO is responsible for keeping the engine running of the onboarding team, identifying areas for improvement, and aiding in further developing a blueprint for an innovative client onboarding experience.. This encompasses research into new softwares to enhance the onboarding experience, coordinating with other departments, and conducting performance analyses for the office & Onboarding Management team. This is a position that requires problem-solving on-the-fly and high attention to detail.

The Onboarding Operations Associate position brings a unique mix of process, analysis, and data-driven decision-making. If you’re looking to gain first-hand experience in a fast-growing office environment, this job is for you. We’re looking for people with “can-do” attitudes that welcome new projects in a fast-paced day-to-day. It’s a plus if you have experience working in Client Onboarding or have worked extensively in a CRM.

Responsibilities:

• Maintaining current administrative tools located in G-suite, airtable, and our CRM
• Assist Onboarding Managers in staying up to date on the latest technologies and best practices to ensure a smooth and seamless client onboarding experience.
• Work closely with Onboarding Management to communicate information about the onboarding process to onboarders in the office. This can range from a new strategy, to specific accounts of interest.
• Analyze performance on several levels, ranging from marco-analysis (office growth) to micro analysis (individual representative performance).
• Assist Onboarding Management team with interviewing, hiring and employee onboarding.
• Ensure onboarding processes are followed, compiles and communicates to individuals and Sales Managers if there are repeat offenders or themes..  
• Assist with ad-hoc administrative projects associated with general operations and client onboarding
• Work closely with Onboarding Managers to communicate information about the onboarding process and onboarders in the office. This can range from a new strategy, to specific accounts of interest.

Qualifications:

• Bachelor’s degree (required).
• High attention to detail.
• Impatient & comfortable working in a fast-paced environment.
• Ability to multitask and prioritize ongoing work.
• Proven success with managing projects independently and innovating within a prior role.

Skills:

• High energy
• Proficient with Excel
• Attention to detail
• Process-oriented  

Benefits:  

• 23 vacation days per year (based on 40 hours per week)
• 401k + Employer Matching
• Dental and Vision
• Health Insurance
• Social Hours & Events