At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Freshworks provides intelligent customer engagement software for businesses of all sizes, making it easy for teams to win customers for life. More than 50,000 businesses trust Freshworks, including our employee engagement, customer engagement and CRM solutions, to better support employees so businesses can increase customer satisfaction and lifetime value. Our products are ready to go, easy to use, and offer a quick return on investment.

Freshworks has received numerous accolades that include ranking #16 on the prestigious Forbes’ Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.

Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world. Freshworks is backed by leading investors including Accel, CapitalG, Sequoia Capital and Tiger Global Management.

Here's who we’re looking for:

You’re the type of person that listens first and talks second in order to fully understand your business partners pain points and needs. You are meticulous in documenting requirements, use cases, and test results. Few others rival your attention to detail. You understand the importance of developing relationships across all levels of the organization. You love working with technology and embrace self-learning. You know how to solve problems and get results! You will have 5+ years of experience working as a IT application analyst with 3+ years working as an administrator within a Professional Services Automation platform (Mavenlink direct experience is a must).

• Create workflows for resource management - tracking availability, assignments, skills database administration

• Create workflows in Mavenlink for delivered revenue forecasts  and recognition for the Services delivery teams and accounting/finance business partners.  Solid understanding of revenue recognition models (fixed fee, time & materials, milestone) in Mavenlink.  Strong foundation of budget templates, tasks creation, project budget hours and deep understanding of the allocation process in Mavenlink

• Deep understanding of Mavenlink APIs to build out connection points to CRM/accounting tools.  Design and implement data process flows between tools

• Create workflows for project setup, closure processes. Setup workflows for the automated creation of projects from closed sales opportunities in the CRM into Mavenlink

• Provision an employee’s account in Mavenlink with the proper permissions / access groups 

• Identify easier user friendly solutions for simpler and faster time card entry for field teams

• Develop dashboards, reports, and KPIs for senior management to assist them in understanding project delivery statuses and resource utilization

• Manage the audit process for Mavenlink.  Provide documentation associated with the quarterly test of IT Governance Controls (SOX) to ensure that no unauthorized changes were made to the Mavenlink production environment