Marketo Technical Support Engineer at Adobe

| Greater Denver Area
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Technical Support Engineer

Marketo, an Adobe Company, provides easy-to-use, powerful and complete marketing software that propels fast-growing small companies and global enterprises, turning marketing from a cost centre into a revenue driver. Marketo’s marketing automation and sales effectiveness software – including the world’s first integrated solution for social marketing automation – helps thousands of companies around the world streamline marketing processes, deliver more campaigns, generate more win-ready leads, and dramatically improve sales performance.

As a member of Marketo Support, your goal is to provide fast and friendly outstanding support through creative, flexible solutions and empower Revenue Performance Management success. You will act as a Technical Support Engineer for a portfolio of customers, becoming their trusted technical advisor and ensuring that they get the most out of their investment in the Premier Support service as well as the Marketo Subscription. You will handle the delivery of expert technical support for your assigned customers and the resolution of their issues. You will also analyze your customer’s business requirements and map them to the Marketo platform, providing authoritative knowledge and technical standard methodologies on how to configure, maintain and ensure their implementation drives their success with the Marketo Application

We partner with our employees to provide an exciting work culture that everyone has an opportunity to craft. We value standout colleagues who love being a part of a team and want to influence the next wave in SaaS technology and Service innovation.

Responsibilities:

  • Work with a small team of colleagues to provide outstanding Support to a number of accounts, ensuring case management, SLT and C-SAT goals are met
  • Understand each account’s business goals, process, environment and system configurations
  • Ensure accurate and complete resolution of technical challenges and business issues, drive other teams as required and set customer expectations
  • Advocate customers’ priorities internally within the company
  • Establish good relationships with Product Management, Education, Engineering, Operations, and Professional Services to drive end –to-end success
  • Dedicatedly identify and implement solutions and improvements to ensure your customers’ long term success
  • Serve as an authority, in specific functional and technical areas of the Marketo technology
  • Communicate clearly and precisely with your customers in written and verbal form, and maintain accurate and timely records in our case tracking system
  • Share standard methodologies with team members to improve the quality and efficiency of customer support and contribute to the knowledge base

Required Skills / Experience:

  • BA/BS Degree in Computer Science or a related discipline or equivalent experience
  • at least 5years of progressive experience diagnosing and resolving problems in a complex software environment.
  • Technical Support or implementation experience, supporting enterprise software solutions, ideally Marketing Automation, CRM, PRM, or SFA applications in a SaaS environment
  • Superior communications skills (presentation, written, and verbal) and demonstrable ability to communicate/present effectively at all levels of the organization, including executive level.
  • Excellent analytical skills and ability to navigate challenging situations in a professional manner.
  • Ability to multi-task and perform effectively under pressure
  • Experience in one or more of the following additional areas: Database technology (SQL); Web technology (HTML, JavaScript, CSS, XML, PHP), Networking Technologies (TCP/IP, DNS)
  • Proficiency in multiple languages a plus.

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • HTML5Languages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • MySQLDatabases
    • HadoopDatabases
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • JIRAManagement
    • SmartsheetManagement
    • DrupalCMS
    • WordpressCMS
    • SalesforceCRM
    • MarketoCRM
    • MarketoLead Gen

Location

Our new office is in the Denver City Center near plenty of shops and restaurants. We also have amazing views of the Rocky Mountains from our windows.

What are Adobe Perks + Benefits

Adobe Benefits Overview

Your happiness inside and outside our walls matters to us. That's why we offer comprehensive benefit plans that make your life easier.

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Other perks include:
-Free EcoPass or monthly parking subsidy