Who You Are
You have Heart for Service
We provide extraordinary service to our customers, coworkers, and our community by going out of our way to appreciate and support them.
You are Curious
We create products that help our customers listen and be curious, and we ourselves are curious. We strive to understand our customers’ business problems and the solutions delivered with our software.
You Find a Way
We help our customers and employees succeed by finding solutions to their problems. We have a can-do attitude and we do what we say we will do.
About Alchemer
Founded in 2006, Alchemer is a powerful survey and data insights platform that empowers business professionals to make informed decisions. As SaaS application software, it offers user-friendly data collection tools for understanding customers, markets, and employees in real time and communicating this information across an organization. It provides data insights in over 205 countries, with 50K new surveys created and 5M responses collected every week.
Alchemer has tremendous opportunity to continue this growth, based on current market size and the potential for more sophisticated product positioning and a robust sales and marketing engine. Details on Alchemer’s products and services can be found on our website (www.Alchemer.com).
What You Will Do
We are looking for a IS Manager who is excited to be a part of a fast-moving team that is working to always improve the technology services and business systems at Alchemer. This position will take on a leadership role in our growing IS organization and be responsible for helping drive the IS roadmap moving forward.
How You Will Spend Your Days
- Support and manage the companies core systems, including SalesForce, Zuora, Hubspot, Salesloft, and DOMO.
- Proactively identify opportunities to improve services, automate tasks, increase availability, and wow our internal customers.
- Manage and mentor IS staff.
- Perform administrative functions across all IS systems, including user provisioning, reports, maintenance, triage, access changes, upgrades, workflows, reporting, and more.
- Live our company values: Heart For Service, Be Curious, Find A Way!
What You Bring to This Role
- You’re a quick learner, capable of mastering new systems and absorbing new information.
- You love solving problems and making things faster and easier for the end user.
- You are a good multi-tasker, able to effectively balance project work, tickets, and the face-to-face support of end users.
- 5+ years of experience supporting internal customers.
- 5+ years of experience with Salesforce Administration and an active Salesforce Administrator Certification
- Experience with Apex code is a HUGE plus!
- Experience with Billing/Subscription Management SaaS tools (Zuora), BI tools, ETL processes, Marketing Automation tools, and 3rd party data providers are all a plus!
- Experience with multi-system integrations.
- 3+ years of experience leading IS staff and projects.
Compensation for this position includes an annual base salary between $125,000 and $145,000, and participation in the Founder’s Pool program.
Alchemer provides a rich benefits package that includes health and disability coverages, an incredible 401(k) option that includes a per-payroll match and immediate vesting, unlimited time off and eleven paid company holidays.
Alchemer is taking applications for this position from candidates who are legally authorized to work in the US and do not require now, or in the future, immigration sponsorship for work authorization.
At Alchemer, we're committed to attracting, developing, and promoting a diverse workforce, and infusing DEI throughout all of our internal practices. By ensuring that everyone is able to bring a diversity of talents to work, we're increasingly capable of living out our mission in helping our clients. We encourage people from underrepresented backgrounds and all walks of life to apply.
In our beautiful new Colorado headquarters, we are actively returning to an in-office presence and as we do so, the health and safety of our team members and customers is our top priority. As part of our return-to-office and recruiting processes, we are requiring vaccination status of our employees and candidates.