Manager of Tuition Assistance Operations

| Greater Denver Area
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Guild is hiring a Manager of Tuition Assistance Operations to play a central role in managing a first-of-its-kind tuition payment system, ensuring that our students receive their employers’ tuition benefits in an accurate and timely manner. In this role, you will be responsible for leading a team to support the accurate and timely facilitation of tuition payments, identifying and executing on operational improvements and project managing various initiatives across the Tuition Assistance function. This role will have a meaningful impact on the business, students and our employer and university partners given the mission-critical nature of our tuition payment flows.

As Manager of Tuition Assistance Operations, you will:

  • Be responsible for leading the Tuition Assistance Operations team in facilitating Tuition Assistance payments across our ecosystem in an accurate and timely manner, while adhering to our SOC-1 and internal controls environment 
  • Support the team with day-to-day direction, medium-term work prioritization, and longer-term professional development opportunities, all while contributing towards a unique culture of excellence and empathy 
  • Perform quality assurance checks on data / invoices to ensure student data and billing accuracy while identifying and finding solutions for known issues
  • Develop and refine documentation that supports operational activities 
  • Identify, scope and execute on operational improvements across the Tuition Assistance Operations function
  • Lead the team in on-boarding new partners onto Guild’s payment platform and Tuition Assistance operating environment 
  • Engage with Employer and University partners to support payment facilitation activities 
  • Partner cross-functionally with other Guild teams to drive improvements in the broader payment system, including informing the technology products that support payment facilitations 
  • Support with on-going and ad-hoc analyses to inform operational and strategy decisions

You are a strong fit for this role if you have:

  • 4-9 years of total experience in similar or related roles, preferably in dynamic cross-functional organizations where attention to detail and adaptability were essential 
  • Experience in Billing, Finance, Accounting, or other technical operational area(s)
  • 3+ years supervisory or management experience preferred
  • Comfortability with Microsoft Excel and SalesForce or other CRM strongly preferred
  • Exceptionally strong project management skills with the ability to lead multiple work-streams in a fast-paced, evolving work environment
  • A very high attention to detail 
  • Exceptionally strong analytical, detailed and process oriented tendencies with the ability to spot opportunities for process improvements to streamline and systematize work-flows
  • Comfort collaborating with others - both internally and externally to drive workflows
  • A growth mindset with the ability and willingness to learn quickly and develop new skills and abilities as the company grows
  • Roll-up-the-sleeves, action oriented mindset to have an impact in a fast-paced, rapidly changing growth environment
  • Something else? Wonderful, we’re curious to learn more about you!

About Guild:

Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion. 

We also just became the latest female-led company to hit a $1billion valuation and the only B-corp with those qualifications. Our Series D round was led by Ken Chenault, General Catalyst Partners chairman and former CEO of AMEX, and joined by Emerson Collective, LeadEdge Capital, and Iconiq. 

Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Location

370 17th St., Suite 3600, Denver, CO 80202

An Insider's view of Guild Education

What’s the vibe like in the office?

We're fast-paced and got a little bit of a startup vibe, so there's always plenty to learn from and grow!People are collaborative and ready to bring their knowledge, experience, and ideas to the table to make sure we're doing right by each other and our students.As hard-working as everyone is, you can also be rest assured we also love to celebrate!

Kendry

Bilingual Student Success Advisor

How do you collaborate with other teams in the company?

We're incredibly cross functional and believe heavily in developing and cultivating strong relationships not only with our external partners, but internally across and within departments as well. One of my favorite traditions is that each new hire at Guild is given a coffee card when they start to encourage them to grab coffee with others and get t

Annie

Partner Marketing, Employer Success

How has your career grown since starting at the company?

Since my humble beginning as a Guild Intern, I have had opportunities afforded to me that stretch me in ways that align with my values and push me to be a little uncomfortable while still having welcome support. I’m now in a position where I get to learn first-hand from experts that I don’t believe I was qualified for before working at Guild.

Paco

Senior Associate of University Operations

What kinds of technical challenges do you and your team face?

My team works on ensuring that new users can find what they need and engage with our platform easily. Many of the technical challenges we face involve scaling the early-stage version of Guild’s app into something more flexible for our next growth phase. We deal with the difficult (but fascinating!) tradeoffs of these decisions every day.

April

Software Engineer

What are Guild Education Perks + Benefits

Guild Education Benefits Overview

At Guild, we’re expanding opportunity for America’s workforce, and we’re committed to doing the same for our own employees by supporting them professionally and personally. Guild offers benefits and perks to support all employees and their families. From $0 medical premiums to a flexible parental leave policy to tuition assistance to company equity for all employees, we have something for everyone at Guild.

Culture
Volunteer in local community
Guild has a yearly "Guild Gives Back" day, where we provide organized volunteer opportunities to all our employees as well as a "12 Days of Giving" around the holidays!
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Guild has a highly diverse management team, with nearly 75% of employees reporting to female leadership.
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
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