Manager, Salesforce

| Greater Denver Area
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Guild is hiring for a Manager, Salesforce to enhance Guild Education’s day-to-day operations across our internal business systems, and to support our employees, staff, and students. 

The Manager, Salesforce, will be a driver of efficiency of our Salesforce team by working with administrators, developers, and key stakeholders to keep us aligned and focused on our strategy. You will be responsible for coaching and overseeing the day-to-day activities of a group of Salesforce Developers across multiple Salesforce orgs. This role will have a critical impact on the business and our students by providing input on efficient and scalable operations across our Salesforce team.  We’ll look to you to work with the Program Manager, Salesforce to coordinate efforts, knowledge, and timelines, as well as their interdependencies, across projects/squads while keeping in mind the best interests of our Salesforce orgs.

As a Manager, Salesforce you will: 

  • Be responsible for overseeing the day-to-day activities of a group of Salesforce Developers 
  • Develop and maintain relationships with our internal clients to ensure long term client satisfaction
  • Helping to foster a reputation of credibility across internal teams, ensuring quality data output, and providing training and coaching for the team
  • Track ongoing priorities and the team's progress within a sprint to ensure deadlines are hit.
  • Ensure that all deployments are accurate and proper required documentation is enforced.
  • Provide technical expertise and/or input on high-level solutions 
  • Facilitate regular status meetings with stakeholders as needed
  • Participate in staff recruitment and retention activities (where applicable)
  • Manage stakeholder expectations as it pertains to individual team interactions.
  • Provide Salesforce guidance and coaching to grow the abilities of your direct reports 
  • Assist in QA/testing of deliverables prepared by the team before sharing with the end-users
  • Working with the Sr. Manager, Salesforce and Business Systems and Program Manager, Salesforce to plan/prioritize the business needs
  • Multi-task and practice excellent time management while managing up to 5 direct reports
  • Stay up to date with new Salesforce practices and technology that will support the growth and objectives of the Salesforce team

You are a strong fit for this role is you have:

  • Passion for higher education and our mission – Guild is pioneering a new path for education as a benefit in a complicated and regulated space – success means quickly and effectively adapting your expertise
  • 2-4 years of management experience
  • 0-2 years of direct Salesforce management experience 
  • 5+ years experience using Salesforce.com, Salesforce Certified Advanced Admin/Salesforce Certified Dev II preferred
  • Working knowledge of APEX and Salesforce best practices around APEX. Ability to work alongside developers to improve codebase.
  • Proven experience leading teams on time-sensitive projects including development, data migration, integration, and change management 
  • Ability to shift focus and priority quickly with the ability to communicate changes in focus effectively to all impacted teams
  • Strong communication, interpersonal, presentation, and analytical skills
  • Exceptional organizational skills, flexibility, multitasking abilities, and a strong attention-to-detail in a fast-paced environment
  • Experience in a startup or similar environment where there is frequent change and a need to demonstrate and act with a sense of urgency
  • A drive to work hard and plan for how you can refresh/recharge while working in a startup
  • Something else? Wonderful, we’re curious to learn more about you!

About Guild:

Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion. Fast Company recently named Guild as one of the World’s Most Innovative Companies and we've raised over $70 million from top tier investors including Felicis, Bessemer, Redpoint, Rethink EDU, Harrison Metal, Cowboy Ventures, Salesforce and Workday Ventures.

Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
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    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
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    • IllustratorDesign
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    • ConfluenceManagement
    • TrelloManagement
    • ClubhouseManagement
    • Google DocsManagement
    • AirtableManagement
    • MiroManagement
    • SalesforceCRM
    • LookerCRM
    • SendGridEmail
    • MarketoLead Gen

Location

370 17th St., Suite 3600, Denver, CO 80202

An Insider's view of Guild Education

What’s the vibe like in the office?

We're fast-paced and got a little bit of a startup vibe, so there's always plenty to learn from and grow!People are collaborative and ready to bring their knowledge, experience, and ideas to the table to make sure we're doing right by each other and our students.As hard-working as everyone is, you can also be rest assured we also love to celebrate!

Kendry

Bilingual Student Success Advisor

How do you collaborate with other teams in the company?

We're incredibly cross functional and believe heavily in developing and cultivating strong relationships not only with our external partners, but internally across and within departments as well. One of my favorite traditions is that each new hire at Guild is given a coffee card when they start to encourage them to grab coffee with others and get t

Annie

Partner Marketing, Employer Success

How has your career grown since starting at the company?

Since my humble beginning as a Guild Intern, I have had opportunities afforded to me that stretch me in ways that align with my values and push me to be a little uncomfortable while still having welcome support. I’m now in a position where I get to learn first-hand from experts that I don’t believe I was qualified for before working at Guild.

Paco

Senior Associate of University Operations

What kinds of technical challenges do you and your team face?

My team works on ensuring that new users can find what they need and engage with our platform easily. Many of the technical challenges we face involve scaling the early-stage version of Guild’s app into something more flexible for our next growth phase. We deal with the difficult (but fascinating!) tradeoffs of these decisions every day.

April

Software Engineer

What are Guild Education Perks + Benefits

Guild Education Benefits Overview

At Guild, we’re expanding opportunity for America’s workforce, and we’re committed to doing the same for our own employees by supporting them professionally and personally. Guild offers benefits and perks to support all employees and their families. From $0 medical premiums to a flexible parental leave policy to tuition assistance to company equity for all employees, we have something for everyone at Guild.

Culture
Volunteer in local community
Guild has a yearly "Guild Gives Back" day, where we provide organized volunteer opportunities to all our employees as well as a "12 Days of Giving" around the holidays!
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Guild has a highly diverse management team, with nearly 75% of employees reporting to female leadership.
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
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