Manager of Enrollment Services (Admissions) at Guild Education (Greater Denver Area, CO)

| Greater Denver Area
Sorry, this job was removed at 11:31 a.m. (MST) on Wednesday, July 11, 2018
Find out who's hiring in Greater Denver Area.
See all Operations jobs in Greater Denver Area
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Guild is one of Denver’s fastest growing startups - increasing economic mobility for working adults in America, providing education and support to help every student survive and thrive in the economy of tomorrow. Our education benefits platform helps employers offer education as a benefit to their employees, and our network of nonprofit universities and education institutions helps provide every Guild student with the right academic pathway to advance their education and career. In order to achieve our mission to serve 1000s more students and accelerate our growth, we recently raised a $21M Series B round with top tier investors including Bessemer Venture Partners, Redpoint Ventures, Social Capital, Harrison Metal, and Cowboy Ventures. Now, we’re looking to add a Manager of Enrollment Services (Admissions) to the team.

The Manager of Enrollment Services (Admissions) will manage one of the Enrollment Services teams (Student Financial Center, Education Coaches, or Enrollment Services Advisors) in their day-to-day execution of their jobs as well as partnering with cross-functional colleagues to drive continuous improvement to Enrollment Services Key Outcomes, including conversion rate, start rate, employee retention, and others.

A day in our open, collaborative workspace will look a little like this:

  • Collaborating effectively with Enrollment Services colleagues to improve the performance of all teams and individuals
  • Partnering with cross-functional colleagues to identify opportunities to improve efficiency and effectiveness of the Enrollment Services team members, collaborating to create process and program improvements, and implementing change
  • Advocating for student enrollment, retention, and success to internal and external stakeholders
  • Analyzing data to constantly improve admissions policies and processes
  • Overseeing relevant billing and financial operations in partnership with Guild’s Finance team
  • Supervising employees and working with them to develop new talent and progress and enhance existing talent
  • Coordinating marketing, enrollment, and coaching for new programs with existing partners
  • Asking the questions that will help you help the team continuously improve our outcomes
  • Supervising a team of Education Coaches including call review, scheduling, performance improvement, and systems/tools usage to drive excellent outcomes and continuous improvement

In this role, you’ll grow and expand your expertise by:

  • Taking on a cross-functional role that will expose you to the ins and outs of Guild
  • Showing leadership by solving unique, complex problems across our enrollment team
  • Participating in the development of prototype processes to improve key outcomes

You’ll know if you’re successful by:

  • Achieving established enrollment goals
  • Developing productive relationships with Guild’s partners by meeting deadlines, rapidly solving issues, and collaborating on opportunities for enrollment growth and improvement
  • Launching new programs to meet our corporate partners’ and university partners’ needs
  • Improving student acceptance, retention, and completion rates
  • Launching new university and non-traditional partners and programs to meet growing client and student demands
  • Driving high employee satisfaction and employee retention rates
  • Receiving feedback through our learning-focused twice annual Structured Growth Conversations

You’ll join a team:

  • Of experts with experience in government, higher education, and private sector partnerships
  • Of learners & problem-solvers dedicated to our dual mission of changing education in America while building a successful, high-growth company
  • Committed to building a diverse, equitable and inclusive environment that you’d support every day

What you’ll add to Guild - as an individual and part of the broader team:

  • Passion for higher education and our mission
  • An understanding of diverse project management principles, processes, methodologies, and tools paired with an ability to critically evaluate and implement the right options for each project
  • Ability to successfully manage multiple complex, cross-functional projects at the same time
  • Experience using analytical approaches to develop, measure and evolve processes
  • Ability to develop strong relationships and communicate effectively while under pressure - balancing confidence, humility, and diplomacy internally and externally
  • An understanding of the higher education and benefits landscape
  • Evidence of your intellectual curiosity in the space - do you blog, tweet, speak or read everything that’s out there - tell us more!
  • Leadership experience managing complex problems, processes, projects, and people
  • A drive to work hard and a plan for how you can refresh and recharge while working in a startup
  • Something else? Wonderful, we’re curious to learn more about you!
Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • TypescriptLanguages
    • serverlessLanguages
    • GraphQLLanguages
    • SalesforceLanguages
    • LambdaLanguages
    • GraphQLLanguages
    • KinesisLanguages
    • API GatewayLanguages
    • AppSyncLanguages
    • S3Languages
    • CodeDeployLanguages
    • TerraformLanguages
    • CloudformationLanguages
    • EMRLanguages
    • RedshiftLanguages
    • JenkinsLanguages
    • AnsibleLanguages
    • VagrantLanguages
    • RedisLanguages
    • MetabaseLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • HerokuFrameworks
    • CypressFrameworks
    • AWSFrameworks
    • CircleCIFrameworks
    • Auth0Frameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • SegmentAnalytics
    • HeapAnalytics
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • TrelloManagement
    • ClubhouseManagement
    • Google DocsManagement
    • AirtableManagement
    • MiroManagement
    • SalesforceCRM
    • LookerCRM
    • SendGridEmail
    • MarketoLead Gen

Location

Our downtown Denver office is easily accessible via public transportation, with plenty of restaurants in the surrounding area.

An Insider's view of Guild Education

What’s the vibe like in the office?

We're fast-paced and got a little bit of a startup vibe, so there's always plenty to learn from and grow!People are collaborative and ready to bring their knowledge, experience, and ideas to the table to make sure we're doing right by each other and our students.As hard-working as everyone is, you can also be rest assured we also love to celebrate!

Kendry

Bilingual Student Success Advisor

How do you collaborate with other teams in the company?

We're incredibly cross functional and believe heavily in developing and cultivating strong relationships not only with our external partners, but internally across and within departments as well. One of my favorite traditions is that each new hire at Guild is given a coffee card when they start to encourage them to grab coffee with others and get t

Annie

Partner Marketing, Employer Success

How has your career grown since starting at the company?

Since my humble beginning as a Guild Intern, I have had opportunities afforded to me that stretch me in ways that align with my values and push me to be a little uncomfortable while still having welcome support. I’m now in a position where I get to learn first-hand from experts that I don’t believe I was qualified for before working at Guild.

Paco

Senior Associate of University Operations

What kinds of technical challenges do you and your team face?

My team works on ensuring that new users can find what they need and engage with our platform easily. Many of the technical challenges we face involve scaling the early-stage version of Guild’s app into something more flexible for our next growth phase. We deal with the difficult (but fascinating!) tradeoffs of these decisions every day.

April

Software Engineer

What are Guild Education Perks + Benefits

Guild Education Benefits Overview

At Guild, we’re expanding opportunity for America’s workforce, and we’re committed to doing the same for our own employees by supporting them professionally and personally. Guild offers benefits and perks to support all employees and their families. From $0 medical premiums to a flexible parental leave policy to tuition assistance to company equity for all employees, we have something for everyone at Guild.

At Guild, we’re expanding opportunity for America’s workforce, and we’re committed to doing the same for our own employees by supporting them professionally and personally. Guild offers benefits and perks to support all employees and their families. From $0 medical premiums to a flexible parental leave policy to tuition assistance to company equity for all employees, we have something for everyone at Guild.

Wellness Support: At Guild, we truly value our employees and their emotional well-being. We are actively looking for ways to support our employee's mental health and that is why we have partnered with various programs as well as made your mental health copays accessible.

401(k) and Stock Options: We believe that providing employees with the opportunity to own a part of the company through stock options allows for financial success both at the company and individual level.

Culture
Volunteer in local community
Guild has a yearly "Guild Gives Back" day, where we provide organized volunteer opportunities to all our employees as well as a "12 Days of Giving" around the holidays!
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Guild has a highly diverse management team, with nearly 75% of employees reporting to female leadership.
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend

Additional Perks + Benefits

Modern Health

-Modern Health is an app available to all Guilders that centralizes certified personal coaching, digital courses and meditations, and licensed therapy. This service is available to employees only. This benefit includes:
6 free coaching sessions per year
6 free clinical therapy sessions per year
Unlimited access to digital content
Unlimited chat with coaches

Care.com - Parents and Pets

-Access to a premium Care.com membership for support with child care, elder care, pet care, and home care. Guild will also provide 10 emergency backup care to employees that find themselves without care unexpectedly.

Origin Financial Planning

-Financial wellness and education through Certified financial planners. These planners will work with you to give you the tools and guidance to meet your financial goals, from buying a house to learning about investments.

Guild for Guilders - Tuition Assistance

-Internal tuition assistance and tuition reimbursement opportunities to promote upskilling and mobility for employees within Guild and beyond.

Student Loan Reimbursement

-Up to $100/month in student loan reimbursement

More Jobs at Guild Education

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Guild Education's full profileSee more Guild Education jobs