Leader, Operations Technology at Western Union

| Greater Denver Area
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Leader, Operations Technology– Denver, Colorado

Do you have a passion for working in a dynamic, fast-paced environment? Are you excited by an opportunity to join a high-performing team working for a global leading FinTech company? Join Western Union as a Leader, Operations Technology!

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen

Better is enabled by trust and respect

In this role, you will work from Denver, CO to support our network partners that make use of Western Union Technology. You will be the liaison between business, network partners, IT, and operations support teams. You will be responsible for enhancing service quality and support objectives, ensuring compliance with operating standards, and providing training to optimize service delivery and business growth. You will also be responsible for helping our new strategic agent install, configure, and train employees on our technology.

For this important role, you will have a minimum of 4 years of experience in supporting partners on retail technology. You will ideally have experience with Western Union platforms such as Gateway (API and SOAP UI) and Retail Money Order (provided through WUTaio), and you will have strong skills with Microsoft Office. You will also need to be a strong communicator, able to work with a variety of Western Union partners and departments, and you will be able to offer support throughout the business day and sometimes on weekends.

Join us, and let’s connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.
We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

#LI-JS4

Annual base salary gross: $98,816-164,648. The base salary range represents the anticipated low and high end of the Western Union salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of Western Union’s total compensation package for employees. Other rewards and benefits include short term incentives, health insurance (several options to choose from), accident and life insurance, access to the best in class learning and development platforms, to name just a few! To view more details of our benefits, visit us here: https://mywubenefits.com/

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • JSONLanguages
    • COBOLLanguages

Location

WUHQ, located in the heart of the Denver Tech Center, offers stunning views, modern amenities, and access to nearby shops, restaurants & light rail.

An Insider's view of Western Union

What's something quirky about your company?

As a #WULeader, I value our diversity. Through inclusive action, I’ve joined our Pune band, pride parades & theatre to understand employee & customer experience. With global teams, I’ve danced w/interns, cooked, learned words in other languages, dressed in local celebration attire, climbed a mountain & a rock wall & visited the wonders of the world

Shannon

Head of People Strategy

How do you empower your team to be more creative?

“I think the most creative ideas come from unexpected places. I encourage my team to invite someone new from a completely different area of the organization to our meetings. And I encourage my team to jump into each other’s team meetings. It is always amazing to see the new insights and connections that come from a fresh perspective.”

Shelly

President, Product and Platform

What are Western Union Perks + Benefits

Western Union Benefits Overview

Our dedicated employees innovate every day to help customers and partners move money. In turn, we do our best to offer competitive salaries and benefits based on individual needs and life priorities. Our “Global Total Rewards Program” aims to support the health and well-being of our employees and their families, including domestic partners. We review benchmarking information annually to help inform any changes or additions to our benefits programs.

The following global benefits are generally* available to all full-time employees:

• Medical Benefits - Traditional medical / hospitalization plans or allowances to pay for medical expenses incurred by employees and their dependents.
• Paid Time Off - Employees are entitled to various forms of paid leaves that may include paid time off, sick, maternity, paternity, caregiver, or military leaves.
• Global Recognition and Rewards Program - Our Bravo! Recognition program gives employees real-time appreciation (and points for gifts) from managers & colleagues for significant contributions to the organization.
• Employee Assistance Program – Counseling, legal, and other professional services are made available for our employees.
• Risk Insurance Benefits - Various forms of insurance (life, disability, accidental death & dismemberment) are available in all countries either as traditional insurance policies or allowances.
• WU Scholarship Program - Employees can apply for a college scholarship of $2,500 for their children.
• Global Adoption Assistance - For employees looking to adopt children, we reimburse up to $10,000 per adoption for eligible expenses.
• Business Travel Assistance and Insurance - We provide an international business travel accident policy for employees traveling on authorized company business.
• Discounted Fees on Money Transfers - Employees are eligible for discounted fees on a variety of Western Union money transfer services.
• Employee Wellness - We provide access to the Headspace app and Tutor.com to help support employees’ mental health and work-life balance.

While these benefits are available globally, in most of our office locations, there are even more benefits to enjoy! Feel free to connect with our Talent Acquisition team to learn more about specific benefits for your country and role.

Culture
Volunteer in local community
Partners with Nonprofits
Through our WU Foundation, we partner with various non-profit organizations.
Eat lunch together
Intracompany committees
We have the following empowerment teams that help promote Diversity, Equity & Inclusion: LGBTQ+, Sustainability, Leadership and Development.
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
WUHQ is located right off the light rail, making it more convenient for QU employees to commute to and from work.
Company Outings
As part of our sponsorship with the Denver Nuggets and other local teams, employees get to enjoy team outings at games and concerts.
Stocked Kitchen
Happy Hours
Parking
Parking is available for Denver HQ and DTC employees.
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Paid industry certifications

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