Leader, Operations Technology– Denver, Colorado

Do you have a passion for working in a dynamic, fast-paced environment? Are you excited by an opportunity to join a high-performing team working for a global leading FinTech company? Join Western Union as a Leader, Operations Technology!

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen

Better is enabled by trust and respect

In this role, you will work from Denver, CO to support our network partners that make use of Western Union Technology. You will be the liaison between business, network partners, IT, and operations support teams. You will be responsible for enhancing service quality and support objectives, ensuring compliance with operating standards, and providing training to optimize service delivery and business growth. You will also be responsible for helping our new strategic agent install, configure, and train employees on our technology.

For this important role, you will have a minimum of 4 years of experience in supporting partners on retail technology. You will ideally have experience with Western Union platforms such as Gateway (API and SOAP UI) and Retail Money Order (provided through WUTaio), and you will have strong skills with Microsoft Office. You will also need to be a strong communicator, able to work with a variety of Western Union partners and departments, and you will be able to offer support throughout the business day and sometimes on weekends.

Join us, and let’s connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.
We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

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Annual base salary gross:  $98,816-164,648. The base salary range represents the anticipated low and high end of the Western Union salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of Western Union’s total compensation package for employees. Other rewards and benefits include short term incentives, health insurance (several options to choose from), accident and life insurance, access to the best in class learning and development platforms, to name just a few! To view more details of our benefits, visit us here: https://mywubenefits.com/