IT Support Technician

| Greater Denver Area
We are looking for an IT Support Technician to join the growing InfoSec team. This high impact role is an opportunity for you to shape the foundation and business process in which the IT support team operates. This role requires wearing many hats, working with a vast range of tools & technologies while supporting the entire company through a high growth period. If that sounds exciting, then we have a position for you. 
Snapdocs is an early-stage technology platform, backed by blue-chip venture capital firms like Sequoia Capital, SV Angel, and YCombinator. We are tackling the $1.75 trillion U.S. mortgage market, developing modern software for an industry that still relies on fax machines and manila envelopes. We bring security, efficiency, and ultimately a better home buying experience to a paper-based pillar of the US economy. As we expand our product offering and tackle a broader swath of customers, we need to grow our team with smart, hungry, and curious people. That’s where you come in...  
Reporting to our IT Manager, you will contribute to all IT support needs at Snapdocs which will include supporting multiple offices, remote users, and vendors. You will primarily be responsible for the support, administration, and maintenance of desktops, laptops, software, and associated peripherals. Duties of this position include the installation, configuration, and support of operating systems and applications; participation in remote site administration, troubleshooting, and production support activities. As a member of our growing support team, you will collaborate cross-functionally to troubleshoot all internal hardware and software related issues.  
Our ideal candidate has at least 2+ years of overall work experience supporting a diverse range of IT projects from rolling out IT infrastructure, applications, connectivity across various locations, and requirement levels. Over the years, you have gained hands-on experience providing hardware and software support to an organization spanning from the management of email, GSuite, Slack, Zoom, and other corporate applications. You can configure new computer hardware and software (mostly Apple Product Line, MacBook Air, Pro, Jamf) with ease. Performing upgrades, troubleshooting desktop issues, and applications come naturally to you. When required, you can take service calls and either resolve them or escalate them Internally or with Platform Support entities. Direct experience utilizing Service Desk systems to maintain records of requests and responses for support issues while building a knowledge base source or record will be essential. It will be the icing on the cake if you had experience working with OKTA, diverse Antivirus tools, Asset Management solutions, & VPN Support. Ability to collaborate cross-functionally (this role will touch every piece of the organization), patience (communicating IT to IT novices), the bias for action (we’re a startup), time management skills, and attention to detail (of course!), will be the foundational attributes that will set you up for success in this role.  
Snapdocs’ culture is one that strongly values diversity and drive. We want to work with people of different backgrounds and different paths in life, and we trust our team members to make smart decisions. This means we value independent work as well as collaboration. We provide a slew of excellent benefits ranging from the standard stuff like a matching 401(k), 21 days PTO, work from home wellness reimbursements to the not so standard 10-year exercise window on your options! Once we’re safely back in the offices- which are in the heart of the FiDi in San Francisco and downtown Denver- we’ll still offer flexibility in deciding where, exactly, you work best.
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • RubyLanguages
    • DockerLanguages
    • KubernetesLanguages
    • TerraformLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Heap AnalyticsAnalytics
    • ProductboardAnalytics
    • Fullstory Analytics
    • SketchDesign
    • MarvelDesign
    • Adobe CCDesign
    • BrandyDesign
    • LucidchartDesign
    • ConfluenceManagement
    • JIRAManagement
    • AbstractManagement
    • ZeplinManagement
    • DribbbleManagement
    • MediumManagement
    • Google DriveManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • MandrillEmail
    • MarketoLead Gen

Location

We are currently located in the Wells Fargo Building in Downtown Denver, seconds away from the 16th Street Mall. Close to public transportation!

An Insider's view of Snapdocs, Inc.

What are some social events your company does?

Snapdocs has a wide assortment of events during the year, ex. Rumble, SoulCycle, volunteering events, in office trivia nights, and happy hours. Members of our leadership team host a weekly Q&Ales session where you can ask questions and discuss what’s going on at Snapdocs. Every summer we host a family picnic for our team & their families.

Rachel Fee

Office Manager

What's the biggest problem your team is solving?

We are building the technology that connects the fragmented real estate ecosystem. That means we have to design a seamless, intuitive experience for users from entirely different companies & different use cases – from consumers to title companies to lenders. We end up tackling problems that both consumer and SaaS product teams face.

Briana Whelan

Director of Product

How has your career grown since starting at the company?

Since starting at Snapdocs, I have been given tremendous amounts of opportunity for growth and learning. I began on our branch support team, but since then I have been fortunate enough to move on to a lead role, and eventually onto our Customer Success team where I live now. Thanks to Snapdocs, I have been able to level up my career considerably.

Kyle Anderson

Customer Success Specialist

What is your vision for the company?

At Snapdocs, we envision a world where the process of buying a home is simple and enjoyable. Where powerful technology and thoughtful design provide game-changing efficiencies for the companies that make homeownership possible and a beautiful experience for their customers celebrating this milestone achievement in life.

Aaron King

CEO

What kinds of technical challenges do you and your team face?

At Snapdocs, we are building a real estate platform. We have the challenge of architecting an n-way marketplace which is secure, performant and delightful to use. We are carving out micro-services for our core services, while augmenting experience with integration and deepening the value of our application suite with machine learning.

Anupreet Walia

Engineering Manager

What are Snapdocs, Inc. Perks + Benefits

Snapdocs, Inc. Benefits Overview

Snapdocs’ culture is one that strongly values diversity and drive. We want to work with people from different backgrounds and different paths in life. We provide a range of excellent benefits from the standard stuff (401(k), free lunches, excellent health benefits) to the not so standard (4 weeks and a day of vacation! 4% match on 401(k)!, and a 10 year exercise window on your options!!) and our location in downtown Denver is super convenient.

We are currently based in the Wells Fargo Center in downtown Denver.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Acme Co. employees receive 21 days per year of paid time off.
Paid Holidays
Paid Sick Days
Employees receive 72 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Employees get free lunch on Tuesday, Thursday.
Happy Hours
Happy hours are hosted On occasion .
Parking
Part of our commuter benefits.
Professional Development Benefits
Cross functional training encouraged
Promote from within
More Jobs at Snapdocs, Inc.19 open jobs
All Jobs
Design + UX
Dev + Engineer
Marketing
Operations
Product
Project Mgmt
Sales
Operations
new
Denver
Product
new
Denver
Design + UX
new
Denver
Developer
new
Denver
Operations
new
Denver
Developer
new
Denver
Operations
new
Denver
Operations
new
Denver
Developer
new
Denver
Product
new
Denver
Design + UX
new
Denver
Operations
new
Denver
Developer
new
Denver
Product
new
Denver
Marketing
new
Denver