The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technologies. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally, they must possess strong analytical skills with demonstrated problem-solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. Proven ability to operate in high-pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. They must possess superior people skills dealing with all levels of a team environment up to and including presentations and explanation of projects to upper-level management. Regular activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/video conferencing administration, root cause analysis in problem-solving and assistance in managing the daily activities of the department.

• Provide support & training to all staff, including in-person support to Recurly offices, including but not limited to:
  • Computer hardware support (Mac)
  • Mobile device support
  • Printers/office equipment
  • Video Conferencing platform
• Onboard new employees
• Provide end-point security training
• Provide triage and Tier 1-2 desktop support to staff
• Provide basic network infrastructure support
• Work with various 3rd-party enterprise software solutions
• Manage and maintain documentation for end-user training and admin support
• Track inventories and asset movements
• Collaborate with other departments (eg: facilities, engineering, etc.) to ensure that office needs are being met

Requirements:

• 4+ years’ experience in a full-time technology generalist position
• Strong familiarity with Apple (Mac Book, iPhones) and Android products
• Strong familiarity with Google Docs
• Strong customer service, interpersonal, and communication skills (this is primarily an end-user facing position)
• Basic understanding of enterprise IT including:
  • Server/Client
  • Network infrastructure
  • End-point security
• Strong troubleshooting skills
• Strong attention to detail
• Ability to work independently
• Ability to adapt to change
• Team-oriented
• Eagerness to learn
• Takes pride in work
• Level-headed and understand when to escalate issues
• Have a “can-do” attitude

About Recurly:

Recurly is an enterprise-class subscription management platform that cuts through the complexity of subscription management to optimize and automate revenue growth. Founded in 2009, Recurly uses an open platform approach to easily connect with a broad variety of back-office systems. In addition to enabling lightweight and flexible custom integrations, Recurly also has powerful out-of-the-box integrations with enterprise solutions like Salesforce, NetSuite, and Avalara to provide efficiencies through end-to-end automation of billing events throughout the customer lifecycle.

Recurly's flexible architecture, coupled with deep expertise in the payments industry is validated by the billions of dollars in transactions the company processes each year. Thousands of companies worldwide depend on Recurly to manage and optimize their rapidly-growing subscription businesses.  

Offices located in San Francisco, California and Boulder, Colorado.