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IT Site Manager

| Colorado Springs

Are you an experienced IT Manager? Would you like to work for an established yet rapidly expanding global organization?

The USA IT Manager must help drive IT Service Levels Agreements, increase the Business productivity, and be the natural “1 stop shop” for the site end users with respect to IT services.

IT Operations is responsible for serving a 4000+ seat information technology and services support company across 7 global locations. The company is exceptionally technology savvy, so the individual running this department needs to have the confidence in modern IT to succeed. 
 

What we’re looking for

 

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

 

Duties and responsibilities

 

  • Ensure daily, weekly, and monthly tasks and reports are tracked and completed by the local team
  • Ensure IT staff are on site as per the business requirements for IT coverage
  • Lead, mentor, discipline, and feedback to team members on performance of the team and the individual
  • Set objectives and SMART goals for local IT staff, and perform monthly individual follow ups to ensure goals are met
  • Obtain continuous feedback from users on their impressions of performance and needs
  • Ensuring the highest level of customer satisfaction with end users
  • Manage the local team to assess, prioritize and allocate Service Desk tickets and other tasks
  • Ensure that all IT Assets are managed throughout their lifecycle according to current process and policies
  • Regularly reporting to Global IT Operations Manager on performance, progress, issues and future needs
  • Assessing the current workload and being part of continual improvement plans to reduce workload and increase efficiency
  • Working alongside Global IT Operations Manager and Global IT team to resolve issues and identify areas of improvement in systems and IT Tools

 

Competences

 

  • Previous experience managing a team of Technical Engineers or System Administrators
  • Team leadership or management experience
  • Experience of Technical:  Windows 7, 8, 10, Office 365, Exchange, Active Directory and Server administration knowledge
  • Knowledge of standardized architectures and methodologies
  • A good understanding of service desk metrics & escalation procedures
  • Good analytics and investigation capabilities with a sense for the level of progress and information reporting
  • Understanding of 24x7 mission critical enterprise computing environments and the impact of service disruption on a company’s bottom line
  • Good interpersonal skills with a specific focus on understanding customer needs.
  • Ability to learn and adapt in a rapidly changing environment
  • Professional and customer focused work ethic (role will interact with senior management)
  • Takes the initiative and is proactive
  • Taking ownership of issues and problems
  • Good written and spoken English communication skills

 

Why Tek Experts?

 

We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments. We’re a modern, challenging and fast growing, business because of the success of our people. They are smart, curious, client-oriented and results-driven.
 

My Career. My Future. My Tek Experts.

Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
 

Start fulfilling your dreams

If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business. You can also check out our other jobs.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • Azure CloudLanguages
    • Microsoft 365Languages
    • ArcSightLanguages
    • IntuneLanguages
    • ITOMLanguages
    • Vertica Languages
    • Data ProtectorLanguages
    • Fortify (ESP)Languages
    • ADMLanguages
    • CAMCATLanguages
    • BrainsharkLanguages
    • SPARKS Languages
    • SSO Portal Languages
    • Power BI Languages
    • OneNoteLanguages
    • iRockLanguages
    • ATR Languages
    • ELA ChecklistLanguages
    • SE Portal Languages
    • GainsightLanguages
    • AccessDatabases
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • Microsoft 365Analytics
    • IllustratorDesign
    • PhotoshopDesign
    • Adobe CCDesign
    • InDesignDesign
    • HootsuiteCMS
    • Microsoft DynamicsCRM
    • SalesforceCRM
    • KenticoCRM
    • DotmailerEmail
    • Google AdwordsLead Gen

Location

Right off the I-25 towards the north of Colorado Springs. We’re close to The Promenade Shops with many outlets & coffee shops. Easy bus access too.

An Insider's view of Tek Experts

What are some social events your company does?

We’ve the Trailblazers; our weekly walking/hiking trip which is great fun. Regular outings like the 4th July picnic, Karaoke nights and we all look forward to our year-end party. We celebrate birthdays, run community events like clothing or school supplies drives, & potlucks. Who doesn’t like to eat, right?

Alison

Recruiter

How do you collaborate with other teams in the company?

Collaboration is constant and priceless. We have global video meetings with our SMEs, structured meetings where we share and learn from each other and have developed labs to try solutions and share ideas. This means we get to build strong and respectful relationships. To me collaboration means family and we’re all about that here.

Raven

Customer Service Agent

What makes someone successful on your team?

First and foremost it’s your attitude. You have to have the ‘Stronger Together’ mindset. We’re very collaborative as teams and as a company because you can’t deliver the best for your client or their customers on your own and our people recognise that. Working with your team mates, across other depts and other sites is the best way to succeed.

Matthew

Technical Support Engineer

How do your team's ideas influence the company's direction?

We love to take and share ideas from all of our teams to make better company decisions. We recognize that some of the best ideas come from the people who are doing the job day in and day out. We try to be flexible at all times to make changes whenever we feel that a better idea has come along – and we implement those ideas quickly!

Henry

Site Manager

What does career growth look like on your team?

There’s opportunities at all levels and individual growth is what we’ve become known for! We believe in developing talent from within and giving them opportunities to be successful and be promoted. One of our values is Knowledge Matters; so we encourage everyone to excel and to continue to learn and develop so they’re prepared for what comes next.

Erika

Team Manager

What are Tek Experts Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Role dependent
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
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