About Boom Supersonic

Boom Supersonic is the Denver-based startup bringing supersonic flight back to the skies with Overture. As the world’s fastest airliner, Overture is designed and committed to industry-leading standards of speed, safety and sustainability. Flights twice as fast as today’s commercial airplanes, means we can go twice as far—bringing more people, places, and cultures into our lives.

Boom is the first commercial airplane manufacturer to commit to a carbon-neutral flight test program and to build sustainability into its entire aircraft program. Founded in 2014, Boom has assembled a team of over 140 full-time employees who have made contributions to over 220 air and spacecraft programs.

Are you passionate about building the future of transportation? Help us make aviation history.

Role Overview:

As a key member of the Boom Supersonic IT department, the IT Operations Assistant will work in close coordination with the IT Team in performing all activities associated with installing, supporting, and maintaining a wide range of IT hardware, software, and services. This position requires someone who is customer focused, very responsive, action oriented, and has experience in clerical functions. This role requires the candidate to have a high level of professionalism in how they handle all levels of interactions.

Responsibilities:

• Assist users in resolving computer hardware and software issues
• Ensure quick response times to facilitate maximum uptime for all users and systems
• Provide end users with Tier I technical support for devices: computers, workstations, laptops, mobile devices, printers, and other hardware
• Be the first responder to technology tickets and phone calls, resolve issues for customers or pass on to Tier II and III support as needed
• Document and analyze tech support requests, prepare, and summarize review of support at regular team meetings
• Responsible for initial assembly, configuration, maintenance, and delivery of hardware
• Installation and troubleshoot basic software applications
• Assist customers with login resets
• Communicate with external support entities regarding product, product orders, create return authorizations with vendors when warranted, and prepare products for shipping returns
• Responsible for coordinating and completing IT inventory and documentation
• Enters all required information of all service requests and incidents into the Service Desk software
• Performs other related duties as assigned or requested
• Discuss with users best practices for PC maintenance and performance
• Maintain, track, and control related inventory
• Utilize third-party tools to improve support efficiency
• Collaborate with co-workers to share expertise, information and solve problems
• Other duties as assigned by the Director of IT.

Qualifications:

• Three plus years of IT administrative experience in a corporate environment
• Expert working knowledge of all Microsoft Windows & Office technologies (Windows as well as MS Office Productivity Suite) and Apple OS
• Expert working knowledge of Google G Suite, Slack, Office 365 and other hosted business applications is a plus
• Create a high level of user satisfaction through accurate and timely follow-up & strong technical skills
• Must demonstrate superior organization and time management skills
• Ability to routinely lift 20-25 lbs and occasionally lift and move 50+ lbs 

Education/Certifications:

• High School or equivalent required
• Associate’s Degree or higher preferred 

Salary Range for this position is $40,000- 50,000 base salary and is based upon years of experience that is commensurate with the level of the position.

To conform to U.S. Government aerospace technology export regulations (ITAR and EAR), applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about ITAR here (https://www.pmddtc.state.gov/?id=ddtc_public_portal_itar_landing)

Boom is an equal opportunity employer and we value diversity. All employment is decided on the basis of qualifications, merit and business need.

Want to build a faster future? Come join Boom.