IT Helpdesk Administrator at Evolve

| Greater Denver Area
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Evolve is a hospitality company with a mission to make renting a vacation home easy for everyone. Thanks to an unapologetic passion for hospitality, we now support tens of thousands of owners across North America. We enjoy earning each guest and owner's business - all while having some fun along the way. Come join our fast-paced growth-stage culture, while enjoying the support of a well funded company - we’ve raised over $235M in investment capital from world-class investors like Durable Capital, T. Rowe Price, and Allen & Company.

Why this role

Evolve’s business is complex, dynamic and, above all, exciting! We operate in a fast-changing, high-growth industry that includes multiple customers and partner types and an expanding suite of products and services.  

As our IT Helpdesk Administrator, you’ll report to and partner with our Director of IT to help us accomplish our ambitious goals by providing unforgettable Technology support to the Evolve team. We approach our work with a hospitality mindset and we’re looking for someone who will bring that same mentality to their everyday work.

What you’ll do

  • Provide excellent IT support to more than 850 Evolvers
  • Own the helpdesk ticket queue, user administration, security, hardware management and any other IT related items
  • Troubleshoot MAC and Windows-based laptops, printers, basic LAN and WAN connections and mobile devices
  • Support the new hire onboarding process by preparing all IT systems; build, upgrade and maintain workstations, for support of Tier I/II business applications
  • Maintain asset management across the organization
  • Partner with IT Director on IT initiatives
  • Perform installations and firmware upgrades on Client operating systems, docking stations, and VoIP hardware
  • Create and maintain departmental documentation and create KB’s as necessary, system interdependencies, and end-user documentation

What makes you a great fit

  • 2+ years of well-rounded agnostic IT experience 
  • Experience with Applications like GSuite, Office365, Box, JumpCloud, Zoom, Microsoft OS, Mac OS, AWS, Salesforce, SAML 
  • Demonstrated experience managing a fleet of laptops and related peripherals
  • Demonstrated experience managing a large user base of 450+ employees
  • Experience with printers, conference rooms, phones and other hardware
  • A passion for technology and customer service
  • A desire to answer questions and solve problems
  • Strong understanding and implementation of data security programs that are PCI and industry compliant

Location

This position does have some flexibility to work from home but will be required to come into the office in downtown Denver 3 or 4 days per week for tech setup.

Compensation

For this role compensation is based on an hourly pay rate. Our base pay range is $55,000 to $63,000 annually based on a 40 hour work week ($26.44 - $30.28/hour) depending on relevant experience.

Total Rewards at Evolve

At Evolve, we care for our teammates by supporting their physical, mental, and financial wellbeing through a comprehensive Total Rewards Program. 

  • Industry competitive pay, including equity in the company for all Evolvers
  • Health insurance package options that include 100% employer paid HDHP plan and two PPO plan options for you and your dependents
  • Employer-paid dental, and vision, for you and your qualified dependents 
  • Paid life insurance, short-term disability, and long-term disability coverage
  • 401(k) with a 4% match that vests immediately
  • PTO, sick days, and paid Parental Leave
  • Rich learning and development program for Evolvers

But wait, there’s more… optional benefits offered include commuter benefits, pet insurance and travel perks. 

About Us

Opportunity: Our leadership and management teams are dedicated to creating meaningful learning and growth opportunities for all Evolvers, as well as providing clear expectations and continuous feedback.

Community: It’s easy to make friends at Evolve. We support maintaining a strong community through our teammate-led groups focused on learning, inclusion, environmental wellness, and more. 

Transparency: Every month, our leadership team shares how the company is performing, explaining where we’re headed next, and recognizing team members for jobs well done. 

Values: They mean more to Evolve than just bullets on a page, they drive our daily decisions and impact how we work as a hospitality company. 

  • Earn It
  • Build Loyalty One Interaction at a Time
  • Communicate Often, Honestly & Directly
  • Embrace Change
  • Stay Hungry & Humble
  • Care
  • Be Efficient
  • Take Risks
  • Learn Every Day
  • Have Some Fun Along the Way

Which value sounds the most like you?

Evolve is an equal opportunity employer. We believe that a diverse work environment is a successful work environment so all qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • JupyterFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • Google CloudFrameworks
    • MySQLDatabases
    • SnowflakeDatabases
    • ReshiftDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

Whether you feel most productive on the couch, in our office, or somewhere in between, we’ve got you covered with a flexible remote work policy available in several locations inside and outside of Colorado. Evolvers who work in the office will find us in Downtown Denver surrounded by food and fun.

An Insider's view of Evolve

What’s the vibe like in the office?

The vibe of the office is relaxed, yet determined. Collaboration and questions are both highly encouraged. There is a strong sense of community within the office- it feels like a second home. The growth of the company is exciting, and it is refreshing to be surrounded by people that are genuinely happy to be doing what they do.

Garrett S.

Onboarding

What projects are you most excited about?

A project without a clear solution really excites me! The process of identifying, scoping and implementing a solution keeps things interesting and demands innovation.

Larry C.

Technology

What are some things you learned at the company?

One of my favorite things about working at Evolve is watching the company grow. I have learned a lot about the startup-growth company culture & the environment that it takes to succeed. I love looking back and see everything we as a company have learned through trial and error. More importantly I love seeing where it has brought us! #learneveryday

Edward O.

Property Acquisition

What unique initiatives do you have that encourage innovation?

Anytime someone new joins the Evolve team, we encourage them to own their impact. If we hire you, it’s because we want the real you, not some watered-down version that you bring to fit in at work. Encouraging our team to be their authentic selves has led to incredibly original ideas that have shaped Evolve into what it is today.

Brian Egan

CEO

What makes someone successful on your team?

In order to be successful on my team, it is important to provide exceptional customer service and be able to problem solve on the fly. One must be detailed oriented while working in a faced paced environment. Communication is key in being a successful member on my team and being able to collaborate with employees on other teams.

Ali H.

Customer Resolutions

What are Evolve Perks + Benefits

Evolve Benefits Overview

When we say we make vacation rental easy for everyone, that means you too, and we want to give you the benefits that make your life, health, and work better. This includes flexible healthcare, dental, and vision coverage for you and your dependents (including partners) with options that are 100% Evolve-paid.

Enjoy a flexible remote, hybrid, or in-office work environment that comes with travel perks, equity in the company, mental health support benefits, volunteer opportunities, commuter benefits, pet insurance, and more. Here, we encourage our Evolvers to use their voice, envision their growth opportunities, make friends at work, and learn every day. Keep scrolling to get the details.

Culture
Volunteer in local community
All Evolvers have up to four hours of company-paid volunteer time per year to use through a variety of volunteer opportunities.
Partners with Nonprofits
Evolve partners with Rebuilding Together to work together on improving the safety and health of homes by providing essential home repairs and modifications in underserved communities.
Friends outside of work
Eat lunch together
Intracompany committees
Our [email protected] Evolve groups bring together Evolvers with similar interests, ranging from volunteering, wellness, inclusion, and more.
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Evolve offers short-term disability and long-term disability insurance through Prudential.
Dental Benefits
Dental premiums are 100% covered by Evolve.
Vision Benefits
Vision premiums are 100% covered by Evolve.
Health Insurance Benefits
Evolve offers high-deductible health insurance coverage at no cost to Evolvers and PPO Mid and Choice Plan Options with low premium costs.
Life Insurance
Evolve offers life insurance through Prudential.
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Evolve offers an Employee Assistance Program which offers free counseling sessions, eldercare resources and referrals, and pet care resources and referrals.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Evolve partners with Kinside to support Evolvers with Childcare needs.
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

With our continued commitment to make Evolve an inclusive workplace, we’ve invested in highly competitive, transparent salaries and high-value benefits. We know each Evolver has their own needs and lifestyle choices, and Evolve works to provide flexible options that support every individual.

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