E Source, an energy-related research, advisory, and consulting firm, is seeking an enthusiastic, energetic, and motivated office-technology generalist for an immediate full-time opening in our Boulder, Colorado office. This is an on-site position requiring reliable daily attendance within specified work hours, generally Monday through Friday, 9:00 a.m. to 5:00 p.m. Weekend and after-hours work is rare, but occasionally required.

The opening is for a IT Help Desk Technician in the Business Technology department, which is a combination role consisting of 75 percent IT help desk and 25 percent facilities support duties.

The Business Technology department at E Source handles greater areas of responsibility than does a typical IT department, and as such the successful team member will possess characteristics of an enthusiastic and willing generalist. We maintain a lively, cooperative, and creative team dynamic emphasizing the delivery of excellence in direct support of the technology needs of our coworkers.

These duties will include those of a typical help desk technician, including:

• Triage of incoming tickets, providing level 1 solutions to workstation, network, and infrastructure issues
• Escalating complex issues appropriately
• Following up on tickets to ensure all issues are completed to the satisfaction of our internal customers
• Maintaining and updating internal user-facing documentation
• Educating and informing users of policies, practices, and solutions
• Performing basic network and directory administration tasks
• In addition to the duties listed above, this position will be involved in facilities maintenance, including:
  • Monitoring and maintaining office supplies inventory
  • Working with vendors to ensure the physical facilities are maintained properly
  • Monitoring and updating access control and alarm systems

We expect to provide training in our suite of tools and processes. Nonetheless, experience in the following areas is preferred:

• Use of a ticketing system
• Windows 10 maintenance and troubleshooting
• OS X maintenance and troubleshooting
• Laptop troubleshooting and diagnosis
• Documentation of processes and solutions

Qualifications: 

• High School diploma or equivalent
• Google Apps suite use, administration experience is a plus
• Microsoft Office Suite
• Strong communication skills
• Strong organizational skills
• Strong written skills

E Source is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.