IT Business Analyst 

The Opportunity

The IT Business Analyst will be responsible for optimizing and automating key customer-facing business processes as the company grows. The successful candidate will have business process architect experience gathering requirements, designing, delivering, and supporting business transformation using third-party SaaS applications. The position will be based in Denver, Colorado.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Responsibilities

• Deliver IT Application projects, assisting Subject Matter Experts in developing and executing test plans, application configuration, go-live planning and execution, and post go-live support
• Develop and implement scalable, flexible solutions that are extensible to future business needs
• Work with Subject Matter Experts and Business Leaders in Business Units to gather and document Business Requirements
• Validate and verify all requirements, making sure they map to the business need being addressed, are approved by the appropriate stakeholders and meet relevant quality standards
• Work with developers, project managers, and business analysts to ensure that they fully understand the requirements, which includes reviewing high-level technical designs and detailed testing documentation
• Resolve support cases by coordinating with end-users, System Administrators and vendors as necessary 
• Up to 25% travel to other Marketo locations

Skills: 

• Highly analytical with a natural curiosity about data and the ability to consume and process large amounts of information
• Desire and capacity to work in a fast paced, multi-faceted and deadline-driven environment
• Ability to cultivate an understanding of what the business is trying to achieve, using knowledge of the sales and marketing technology stack to define effective and efficient solutions
• Excellent verbal and written communication skills
• Ability to manage and adapt to change within an organization 

• Understanding of SaaS third party applications such as Salesforce.com, AppExchange apps, and the Force.com platform

 Requirements

• Bachelor's degree in Computer Science, Systems Engineering, Information Technology, Business Administration or closely-related field and/or 3 years' experience administering and configuring cloud-based systems (or a mixture)