Zoom is the world leader in video communications with the highest customer satisfaction in our industry. We have been expanding rapidly since our Series D investment from Sequoia at a $1 billion valuation. Zoom was recently awarded the 5th Best SMB Company to Work for in the United States by Glassdoor (based on anonymous employee reviews). Now is the time to join our team of motivated and passionate people as Zoom grows to provide frictionless communications for businesses and organizations across the world. Visit zoom.us and follow us on Twitter (@zoom_us) and Facebook (Zoom Video Communications).

We are looking for an IT Analyst Level 1to support our IT team in our Denver, CO office. This is a full time role that will report to the IT Manager and work alongside the existing IT staff. This is a great opportunity to learn about Zoom IT functions in a high tech environment.

Responsibilities:

• Provide both remote and onsite technical support to the IT team via Trouble Tickets, LiveChat, Email, and Phone

• Work with other members of the IT organization to ensure timely resolution of employee issues

• Troubleshoot and resolve software and hardware problems

• Provide basic LAN and Windows/Apple problem solving

• Perform application installation, re-installation, configurations, and upgrades

• CIS, MIS, IT or related degree.
• MUST have hands on Mac OSx troubleshooting experience. Linux and Windows experience is secondary 
• Network knowledge and experience
• Wifi Experience
• Able to work 40 hours per week (during normal business hours)
• Team Player/ Great communication
• Experience with a ticketing system
• Must have Active Directory experience

Check us out with a free download: zoom.us/download 

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Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability, veteran status. Our combined differences are what make us Zoom!