Field Support Engineer - Robotics

| Greater Boulder Area

DESCRIPTION

Recently acquired byAmazon Robotics, Canvas Technology is using spatial AI to provide end-to-end autonomous delivery of goods. By using state-of-the-art cameras and other sensors, the system perceives its surroundings with unrivaled vision and fidelity. The system combines a mix of high-performance sensors with simultaneous localization and mapping software that builds and continuously updates maps in real-time, completely automatically. It has the capability to ‘see’ and identify different objects, people, vehicles, and places as it moves and react to moving people and vehicles in an intelligent way.

We have an immediate opening for an excellent Field Support Engineer with hands-on experience. In this role you will work with a team of Program managers, service agents, electrical, mechanical, software and robotics engineers in a fast-moving environment where you will have a direct impact on our success. You will be resolving a wide range of customer-facing challenges, including best-in-class customer use and deployment as well as in-field process improvements. This is a role for a thoughtful problem solver with an excellent service and troubleshooting mindset as well as strong communication, documentation and analytical skills.

What does this job entail?
· Support customers through site visits, phone and email channels
· Manage support queue with urgency and professionalism
· Collect and organize customer statistics, issues, and ideas
· Provide feedback about issues in the field to internal product and development teams
· Remotely monitor deployments and resolve issues
· Be an internal advocate for customers

BASIC QUALIFICATIONS

· B.S. in Electrical, Computer or Mechanical Engineering or 2 years of equivalent experience
· Strong analytical skills
· Hands-on experience with troubleshooting equipment and/or machinery
· Ability to travel up towards 40% of the time
· Passion for serving the customer

PREFERRED QUALIFICATIONS

· Experience in customer-facing jobs
· Documented experience utilizing metrics and analytics to resolve issues
· Experience with electronics and/or programming
· You have made a big difference in how your previous peers or manager addressed an issue using data
#canvas #canvastech #canvastechnology

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Technology we use

  • Engineering
  • Product
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ElixirLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • PhoenixFrameworks
    • ElectronFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics

Location

We're in Flatirons Industrial Park which has tons of businesses, food trucks and with Upslope brewery and Ozo coffee roastery just steps away.

An Insider's view of CANVAS Technology

What's something quirky about your company?

1:5 – dog to people ratio in our Boulder Headquarters
4 – the number of continents our employees hail from
35% of our employees bike to work
8 Average ski outings during winter per employee

Sandra McQueen

VP Marketing

What's the biggest problem your team is solving?

The type of autonomy that will dominate industry in the decades to come will be of a new kind: adaptive. It will work around its changing environment with ease. It will work seamlessly with people and it will be reconfigurable in minutes. It will do this through the power to see. Visual perception is the harder road, but it will be future proof.

Nima Keivan

CTO

What makes someone successful on your team?

We look for bright people with low ego and a talent for communication and collaboration.
We have witnessed world-class PhDs deferring to engineers just out of school because they came up with a great idea. We have given people with less experience enormous responsibility when they showed drive, good sense and the ability to bring people together.

Sandra McQueen

VP Marketing

What is your vision for the company?

We started CANVAS with the belief that autonomous technology would help transport resources more wisely, both human and material. We set out to create a system with excellent perception that could see well enough to find its way through the most complex indoor warehouses and factories, and also navigate outdoor roads and construction sites.

Jonathan McQueen

CEO

What’s the vibe like in the office?

Our culture is deeply rooted in learning and continuous improvement. It means that employees are voluntarily enrolling in classes, going to seminars, reading the latest papers on computer vision and machine learning, etc. In addition, we’ll sometimes hear how a developer has spent the weekend building something they were excited about.

Sandra McQueen

VP Marketing

What are CANVAS Technology Perks + Benefits

Health Insurance & Wellness Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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