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Field Engineering Manager

| Greater Denver Area
The company
Azevtec (Autonomous, Zero-Emission Vehicle Technologies) is automating 'first-mile' trucking. We simplify how large enterprises ship goods—our robotic systems automate repetitive vehicle movement and manual tasks in the world’s busiest freight-shipping hubs to enhance operational performance, reduce costs, and improve safety.
Azevtec is a rapidly growing, Series-A company founded to drive the adoption of sustainable transportation and deploy autonomous vehicles responsibly.
The role
The Field Engineering Manager will report to the Head of Product and will be responsible for empowering and expanding a world-class field engineering team. The aim of this role would be to communicate the needs of customer operating environments to the engineering teams, as well as developing diagnostic tools to empower field personnel. Your team will be the first point of contact for resolving technical issues with field-deployed systems, and you'll be responsible for ensuring that the resolution process continually improves. You and your team will work closely with the commercial teams to understand ongoing customer concerns and development teams to get those issues addressed. 
The successful candidate for this role will have broad experience supporting complex, early-stage, mobile-robotics systems in the field. The candidate must be a strong leader and a critical thinker with an aptitude for understanding technical, system-level architecture, as well as a master troubleshooter capable of quickly isolating and solving issues.
This opportunity offers a very talented software engineer the chance to help develop a market-defining enterprise product that combines autonomous vehicle technology with a software-as-a-service (SaaS) business model.

Duties and responsibilities

  • Prioritize and advocate for tracking and fixing issues in the field, based on the rate of occurrence, the severity of issue, and the perceived customer effect
  • Represent the needs of the field engineers to headquarters personnel, ingesting and prioritizing issues with internal that engineering teams communicate back
  • Act as an interface between customers, engineering teams, and the executive team
  • Specify, plan, and lead the development of diagnostics infrastructure and tools (both hardware and software-based)
  • Build and empower the field support team to be capable of providing on-site and remote support throughout the product lifecycle
  • Provide technical guidance to the field support team, diving deep to help solve problems, as necessary
  • Establish the team strategy and hire top-notch talent for critical roles
  • Dive into debugging efforts when necessary
  • Commit to travel and field visits, depending on initial customer locations (up to 25%)

Required qualifications

  • BS or MS in electrical/computer engineering, mechatronics engineering, robotics engineering, or equivalent
  • Minimum 5 years' experience in relevant management positions in a transportation, aerospace, or autonomous industry context
  • Knowledge of, and experience with, complex integrated hardware/firmware/software systems operating in the field and on customer sites
  • Demonstrated cross-functional skills, including work with internal executives and customer executives
  • Excellent written and verbal communication and team skills
  • Self-driven nature with demonstrated strong leadership and people skills, especially across remote teams
  • Desire to build out a newer team in a fast-paced, exciting environment
  • Comfort with Linux and command-line tools for basic system debugging
  • Very good time management skills and the ability to quickly make informed decisions
  • Sterling references

Ideal qualifications

  • Experience with ROS, C, C++, Python, Javascript
  • Full-stack development experience
  • Program / project management experience
  • Diagnostics infrastructure development
  • Experience building training regimens for internal and external users

Duties and responsibilities

  • Prioritize and advocate for tracking and fixing issues in the field, based on the rate of occurrence, the severity of issue, and the perceived customer effect
  • Represent the needs of the field engineers to headquarters personnel, ingesting and prioritizing issues with internal that engineering teams communicate back
  • Act as an interface between customers, engineering teams, and the executive team
  • Specify, plan, and lead the development of diagnostics infrastructure and tools (both hardware and software-based)
  • Build and empower the field support team to be capable of providing on-site and remote support throughout the product lifecycle
  • Provide technical guidance to the field support team, diving deep to help solve problems, as necessary
  • Establish the team strategy and hire top-notch talent for critical roles
  • Dive into debugging efforts when necessary
  • Commit to travel and field visits, depending on initial customer locations (up to 25%)

Required qualifications

  • BS or MS in electrical/computer engineering, mechatronics engineering, robotics engineering, or equivalent
  • Minimum 5 years' experience in relevant management positions in a transportation, aerospace, or autonomous industry context
  • Knowledge of, and experience with, complex integrated hardware/firmware/software systems operating in the field and on customer sites
  • Demonstrated cross-functional skills, including work with internal executives and customer executives
  • Excellent written and verbal communication and team skills
  • Self-driven nature with demonstrated strong leadership and people skills, especially across remote teams
  • Desire to build out a newer team in a fast-paced, exciting environment
  • Comfort with Linux and command-line tools for basic system debugging
  • Very good time management skills and the ability to quickly make informed decisions
  • Sterling references

Ideal qualifications

  • Experience with ROS, C, C++, Python, Javascript
  • Full-stack development experience
  • Program / project management experience
  • Diagnostics infrastructure development
  • Experience building training regimens for internal and external users
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Location

16163 W 45th Drive, Golden, CO 80403

What are Azevtec Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Acme Co. also provides 4 weeks of leave for the secondary caretaker.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Acme Co. hosts company outings Monthly.
Stocked Kitchen
Parking
Relocation Assistance
Professional Development Benefits
Promote from within
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