Field Engineering Manager at Outrider

| Greater Denver Area
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The company
Azevtec (Autonomous, Zero-Emission Vehicle Technologies) is automating 'first-mile' trucking. We simplify how large enterprises ship goods—our robotic systems automate repetitive vehicle movement and manual tasks in the world’s busiest freight-shipping hubs to enhance operational performance, reduce costs, and improve safety.
Azevtec is a rapidly growing, Series-A company founded to drive the adoption of sustainable transportation and deploy autonomous vehicles responsibly.
The role
The Field Engineering Manager will report to the Head of Product and will be responsible for empowering and expanding a world-class field engineering team. The aim of this role would be to communicate the needs of customer operating environments to the engineering teams, as well as developing diagnostic tools to empower field personnel. Your team will be the first point of contact for resolving technical issues with field-deployed systems, and you'll be responsible for ensuring that the resolution process continually improves. You and your team will work closely with the commercial teams to understand ongoing customer concerns and development teams to get those issues addressed. 
The successful candidate for this role will have broad experience supporting complex, early-stage, mobile-robotics systems in the field. The candidate must be a strong leader and a critical thinker with an aptitude for understanding technical, system-level architecture, as well as a master troubleshooter capable of quickly isolating and solving issues.
This opportunity offers a very talented software engineer the chance to help develop a market-defining enterprise product that combines autonomous vehicle technology with a software-as-a-service (SaaS) business model.

Duties and responsibilities

  • Prioritize and advocate for tracking and fixing issues in the field, based on the rate of occurrence, the severity of issue, and the perceived customer effect
  • Represent the needs of the field engineers to headquarters personnel, ingesting and prioritizing issues with internal that engineering teams communicate back
  • Act as an interface between customers, engineering teams, and the executive team
  • Specify, plan, and lead the development of diagnostics infrastructure and tools (both hardware and software-based)
  • Build and empower the field support team to be capable of providing on-site and remote support throughout the product lifecycle
  • Provide technical guidance to the field support team, diving deep to help solve problems, as necessary
  • Establish the team strategy and hire top-notch talent for critical roles
  • Dive into debugging efforts when necessary
  • Commit to travel and field visits, depending on initial customer locations (up to 25%)

Required qualifications

  • BS or MS in electrical/computer engineering, mechatronics engineering, robotics engineering, or equivalent
  • Minimum 5 years' experience in relevant management positions in a transportation, aerospace, or autonomous industry context
  • Knowledge of, and experience with, complex integrated hardware/firmware/software systems operating in the field and on customer sites
  • Demonstrated cross-functional skills, including work with internal executives and customer executives
  • Excellent written and verbal communication and team skills
  • Self-driven nature with demonstrated strong leadership and people skills, especially across remote teams
  • Desire to build out a newer team in a fast-paced, exciting environment
  • Comfort with Linux and command-line tools for basic system debugging
  • Very good time management skills and the ability to quickly make informed decisions
  • Sterling references

Ideal qualifications

  • Experience with ROS, C, C++, Python, Javascript
  • Full-stack development experience
  • Program / project management experience
  • Diagnostics infrastructure development
  • Experience building training regimens for internal and external users

Duties and responsibilities

  • Prioritize and advocate for tracking and fixing issues in the field, based on the rate of occurrence, the severity of issue, and the perceived customer effect
  • Represent the needs of the field engineers to headquarters personnel, ingesting and prioritizing issues with internal that engineering teams communicate back
  • Act as an interface between customers, engineering teams, and the executive team
  • Specify, plan, and lead the development of diagnostics infrastructure and tools (both hardware and software-based)
  • Build and empower the field support team to be capable of providing on-site and remote support throughout the product lifecycle
  • Provide technical guidance to the field support team, diving deep to help solve problems, as necessary
  • Establish the team strategy and hire top-notch talent for critical roles
  • Dive into debugging efforts when necessary
  • Commit to travel and field visits, depending on initial customer locations (up to 25%)

Required qualifications

  • BS or MS in electrical/computer engineering, mechatronics engineering, robotics engineering, or equivalent
  • Minimum 5 years' experience in relevant management positions in a transportation, aerospace, or autonomous industry context
  • Knowledge of, and experience with, complex integrated hardware/firmware/software systems operating in the field and on customer sites
  • Demonstrated cross-functional skills, including work with internal executives and customer executives
  • Excellent written and verbal communication and team skills
  • Self-driven nature with demonstrated strong leadership and people skills, especially across remote teams
  • Desire to build out a newer team in a fast-paced, exciting environment
  • Comfort with Linux and command-line tools for basic system debugging
  • Very good time management skills and the ability to quickly make informed decisions
  • Sterling references

Ideal qualifications

  • Experience with ROS, C, C++, Python, Javascript
  • Full-stack development experience
  • Program / project management experience
  • Diagnostics infrastructure development
  • Experience building training regimens for internal and external users

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • AxureDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SolidWorksDesign
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

Our company is just steps away from hiking, mountain biking, climbing, and the New Terrain Brewery.

An Insider's view of Outrider

What’s the vibe like in the office?

We’re fired up to solve the urgent problem of yard automation needed for a more resilient supply chain. No one walks alone at Outrider. If anyone is stuck or needs help, people line up to lend a helping hand. This is an interdisciplinary problem, so the best and brightest engineers across multiple areas of expertise must work together to solve it.

Michael Cutter

Principal Computer Vision Engineer

What does your typical day look like?

A typical day starts on the computer modeling robotic designs. Next, our team holds a daily standup to discuss progress and goals. Then, I assemble prototypes. During lunch, I mountain bike with coworkers on N. Table Mountain. The afternoon is my favorite -- testing the robots on our autonomous vehicles. I love watching robots do cool things.

Martin Sotola

Robotics Engineer

How has your career grown since starting at the company?

At first, I was overwhelmed by unfamiliar software, robotics, and logistics jargon and the fast pace. Hard work, hustle, and awesome co-workers reduced my learning curve. In no time, I was contributing and saw my responsibilities expand -- working with engineering, commercial team and customers. I’ve seen exponential growth in my career and myself.

Kayla Holcomb

Associate Project Manager

How do your team's ideas influence the company's direction?

Daily, we’re solving complex, cutting-edge engineering problems. We encourage and welcome new and innovative ideas. In close collaboration with our customer-facing teams, engineering turns ideas into products that solve big pain points for very large companies. The majority of our team's ideas have morphed into solutions deployed at customer sites.

Dan Ambrosio

Senior Software Engineer and Head of Software Integration

What are some social events your company does?

When we’re not working or noshing on snacks provided in the kitchen, we’re sipping pints together in the brewery across the road. Many like to go hiking, running or mountain biking several days a week on N. Table Mountain also across the road. Others do Cross Fit or hang out socially outside of work. And, there’s a monthly company-sponsored lunch!

Tessa Ronan

Autonomous Vehicle Controls Engineer

What are Outrider Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Outrider also provides 4 weeks of leave for the secondary caretaker.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Outrider hosts monthly company outings.
Stocked Kitchen
Parking
Professional Development Benefits
Promote from within
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