Description

The Enterprise Technology Administrator I is responsible for service desk support to triage and resolve end user IT-related issues, perform hardware/software provisioning, administration and maintenance, and provide IT project implementation to maintain existing as well as introduce new IT services for the organization.

Principle Duties & Responsibilities:

• Service Desk

  • Fulfill end user requests to triage and resolve IT-related issues – e.g. laptop, VPN, software, security, printer, mobile phone, access requests, etc
  • Document knowledge-base articles and how-tos for end user self-service support
  • Work with hardware/software vendors for augmented support as needed
  • Provide personable, friendly assistance to end users with dedication to quality
  • Work with other IT teams (e.g. Networking, Information Security, etc)
  • Provide service to the enterprise within defined SLA’s
• IT Project Support
  • Coordinate and support implementation of new IT services, including new equipment, cloud services, and software
  • Evaluate and recommend technology enhancements on an ongoing basis to support productivity

• IT Administration

  • Perform asset management and inventory management responsibilities
  • Proactive administration and upgrades of IT management solutions

Product Knowledge & Experience:

• Productivity: Microsoft Office 365, Office 2013/2016, Office for Mac 2016
• Enterprise Collaboration: Exchange Server 2010/2013, Confluence
• Operating Systems: Windows 7 & 10, MacOS 10.11, 10.12, 10.13, iPhone, Android
• System Imaging & Maintenance: JAMF Pro (Mac) & Microsoft Intune, SCCM (Windows)
• JIRA Service Desk & other project/request management solutions

Preferred Qualifications/Skills

• Strong soft skills to provide structured but friendly IT support to end users
• Documentation skills for internal process management and end user facing communications, how-to articles, etc
• Understanding of ITIL-based service management principles
• Ability to work within defined SLA’s for committed and consistent IT service
• Familiarity in troubleshooting and resolving hardware/software related issues
• Microsoft and/or Apple certifications or training

General

• High school diploma
• 2-years of related full-time work experience (preferred)
• Some off-hours and weekend work expected
• Occasional, scheduled travel to support special company events. (<10%)
• Problem-solving skills
• Ability to communicate technical information to a non-technical audience, both verbally and in writing
• Ability to lift and carry 50 pounds

Disclaimer

GHX provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. GHX complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GHX expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

This job description is not intended to be all-inclusive.  Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.