Driver/Carrier Recruiting And Retention Manager

| Greater Denver Area
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About VORTO

We are building software which enables businesses to be more economically and environmentally sustainable by digitally transforming the supply chain. As the Driver Success Representative at VORTO you will help define a new paradigm within the trucking industry.

About the Role

We are looking for a Driver Success Representative to help us bring AI to supply chains in the world’s largest companies. You’ll foster relationships with drivers and small trucking businesses, help them learn and develop confidence with our platform, and turn them into advocates for Vorto. By working with our operations and engineering teams, you’ll create an exceptional experience for drivers. You will be a Pioneer in setting a new standard for the driver experience for trucking.

Responsibilities

  • Guide the customer (driver) through initial onboarding to the system and retention on platform
  • Will manage up to 100 driver per rep
  • Monitor driver status on filling out required information
  • Automated Outbound Reminders to drivers regarding action needed tasks
  • Onboard drivers from auto-processing and make sure all paperwork is completed in a timely manner
  • Check in daily to ensure all paper is completed
  • Check in with drivers' clients once onboarded for day one, day three, day seven check-ins, and then based on customer satisfaction
  • Have the ability to visualize KPIs and come up with a plan of action to improve carrier retention
  • Educate drivers on average income, coaching points, and to maintain high driver morale during periods of low demand
  • Maintain lasting relationship with driver clients

Requirements

  • One year experience in sales or recruiting
  • Understanding of the sales process and dynamics
  • A commitment to excellent customer service
  • Excellent written and verbal communication skills
  • Superb interpersonal skills, including the ability to quickly build rapport with customers
  • Experience using computers for a variety of tasks
  • Competency in Microsoft applications including Word, Excel, and Outlook
  • Able to work comfortably in a fast paced environment and multitask
  • Flexibility in working hours to meet customer requests
  • Travel flexibility up to 50%; This is an in office position otherwise, no remote work offered

Preferred

  • Logistics/trucking experience preferred
  • Freight brokerage experience preferred
  • Fluency in speaking and writing in Spanish

Benefits

At VORTO we are committed to developing our employees and providing them exciting opportunities to grow and prosper in their careers. We encourage you to visit our careers page and read this blog post to learn more about our culture.

We offer a competitive benefits package as well as numerous additional perks including:

  • Generous and competitive quarterly bonus plan in addition to the salary.
  • Total potential compensation up to $120k annually
  • Competitive compensation package
  • Health, Dental and Vision Insurance
  • 401k with matching
  • Company paid life and short-term disability insurance
  • Company paid parking or transit pass
  • Modern office space in downtown Denver
  • Daily coffee, tea, drinks & snacks
  • Team happy hours

VORTO is an Equal Opportunity Employer.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • TensorFlowFrameworks
    • KubernetesFrameworks
    • PostgreSQLDatabases
    • FigmaDesign

Location

Our company is in a trendy area with plenty of bars, restaurants, gyms and shopping. Plus, there is great access to public transportation.

An Insider's view of VORTO

What's something quirky about your company?

We listen to "Who Let the Dogs Out" almost daily at 4:30pm and have the most well stocked refridgerator in town... ranging from energy drinks, all types of La Croix, snacks galore, and even lunch choices, we're a fan of eating and drinking well. The environment feels like the cup is half-full with generosity for all of the hard work. ;)

Jennie

Office Manager/Executive Administrator

How do you collaborate with other teams in the company?

We are an extremely collaborative team so I am always working with other groups within the company. While I am testing, I am in constant communication with our software developers; when I am presenting to clients, I am in communication with our sales team; and our operations team has daily updates on all customer activities.

Kaitlynn

Operations Manager

What are some things you learned at the company?

Even as an engineer, I’ve learned that it is crucial to understand how the user experiences our app day-to-day. Without that context, it is impossible to take full ownership for building new features. I’ve also learned how much grit and resilience it takes to deliver a product that thousands of people use every day.

Ryan

AI Engineer

What unique initiatives do you have that encourage innovation?

Innovation is only valuable when it is commercializable. So many companies either a) never innovate, or b) innovate, but without ever creating any value. We invest in exposing every Vortonian to diverse aspects of our business & industry so they can innovate in ways which make an impact.

Sam

Chief Product Officer

What's the biggest problem your team is solving?

Biggest problem we're solving is simplifying the supply chain industry, minimizing the number of trucks that are needed on the road, and at the same time increasing customer's earnings by eliminating non productive time (NPT) and demurrage.

Sean

Engineer Manager

What are VORTO Perks + Benefits

VORTO Benefits Overview

Vorto provides the latest in tech and even a 401(k) with a company match which are rare for a startup. This is possible due to the rapid market success of our products, which flow directly from our culture of relentless speed of innovation. Our level of success has enabled Vorto to be competitive in pay along with a big upside in equity potential.

Culture
Eat lunch together
Daily sync
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Vacation & Time Off Benefits
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Promote from within
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