We are growing again and we need a Director of Technical Customer Support to join our team! 

 A2Z Sync is a disruptor in the automotive industry - transforming the sales process into a transparent experience for customers and providing the tools necessary for dealers to transition to a single point of contact. 

Duties and Responsibilities

• Lead a team of technical support specialists to ensure client success from onboarding to continued adoption of the platform.
• You will take ownership for aligning our products with our customer's business objectives, with a focus on driving successful adoption and greater business value for our clients.
• Build a foundation for scalable technical support and client experience.   
• Be responsible for the overall technical performance and development of client accounts.
• Ensure unyielding commitment to quality for the entire account ownership lifecycle within the product suite. 
• Manage team members and provide coaching, mentoring, and technical reviews.

Skills and Experience Required 

• 5+ years of leading technical teams within automotive SaaS technology company.
• High regard for business results and quality with a strong ability to problem solve.
• Organized, detail-oriented individual capable of driving a team to meet short-deadline goals.
• Ability to prioritize the most important activities daily.  
• Strong written and oral communication skills.
• Technical knowledge and understanding of APIs and strong domain knowledge of the automotive software landscape. 
• Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment.
• Previous start-up/early-stage company experience is a plus.

Salary range $115,000-$125,000

A2Z Sync is a fast paced, and innovative company seeking to make life better for our customers.  We offer you a fun, casual, collaborative culture.  We also foster an environment where you work hard, see your results, and feel your impact.  We are committed to our employees and this starts with providing benefits that allow you to care for yourself and your family. 

 Here’s how we are doing it:

• A2Z Sync offers comprehensive medical, dental and vision benefits

• We cover your STD/LTD and life Insurance 

• Matching 401k plan 

• Unlimited paid time off, including 9 paid holidays

• Generous employee referral program

• Gym on-site plus nearby trails for outdoor activity 

• Opportunity to work with a great team where your insights and expertise will be valued 

 A2Z Sync is located across the street from Belleview Station which is a walkable district offering cutting edge shopping and dining. Belleview Station is located at the I-25 corridor with easy access to Light Rail and RTD. 

Mission

To make the complex journey of automotive retail simpler and more profitable.

Vision

To lead the automotive industry to a One Person Sales Model by providing our dealer partners with proven technology and training every step along the way.

Values

• Customer Focus: we are passionate about our customers’ success 

• Integrity: we are transparent and honest, and communicate openly 

• Innovation: we thrive on proving the unproven 

• Accountability: we do what we say, and we follow through 

• Inclusivity: we value and honor diversity of opinions, experiences and backgrounds 

• Community: we support our team and serve our local community

 A2Z Sync is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, basis of disability or any other federal, state or local protected class.