Desktop Engineer

| Greater Denver Area

As a Desktop Engineer on the Healthgrades’ team you will help make our Infrastructure and Engineering teams ridiculously productive while transforming the entire company into an increasingly modern IT organization. Your critical role starts with bringing your wide knowledge area including Windows operating systems and server administration, customer service skills and aptitude to support internal end users, standardize procedures and to build out/maintain IT equipment.

 

You will join a cohesive team with cross functional experiences and expertise, allowing you to focus on gaining exposure and impacting the overall company.

 

What you will do:

●      Installation and Setup: Fulfill service requests to install and setup workstations, ensure employees have access to needed file delivery systems and software, and ensure security policies are followed and implemented.

●      Maintenance: Maintain workstation and laptop operating systems, software licenses and applications and act as alternate manager for the Service Request queue.

●      Troubleshooting:  Respond to troubleshooting requests to diagnose and resolve first level functionality problems and contact vendor support upon escalated issues.

●      Windows Operating System: Install and optimize windows operating system and applications on user desktop computers.

●      Windows Server Administration: Perform basic configuration management for Active Directory, Exchange, and SCCM Windows services.

●      Personal Development: Maintain current knowledge of desktop, laptop, deployment and phone system related technologies.

 

What you will bring:

●       Associate’s Degree in Computer Science or equivalent experience

●       2+ years’ experience working with Windows operating systems

●      2+ years’ experience supporting Windows Server products and services such as Exchange, Active Directory and SCCM.

●      Ability to diagnose and resolve desktop, laptop, or phone system functionality issues and/or follow-up on escalated issues

●      A patient and professional demeanor with all levels of employees

●      Ability to enforce company IT security policies

 

Why Healthgrades?

 

At Healthgrades, we recognize that our people drive our greatest achievements. We are passionate about maintaining a fulfilling, rewarding and energetic work environment while setting the stage for your continued success. 

 

●       Meaningful Work – helping Americans connect with their healthcare providers

●       Changing the Game - fast paced culture with career advancement opportunities

●       Community Builders- partnering with local organizations and wellness initiatives

●       Robust Perks – generous PTO, inclusive healthcare options, 401k contributions, tuition assistance, entertainment discounts & more!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement
    • SalesforceCRM

Location

Downtown Location- your favorite coffee shop, restaurants, breweries, and nightlife are all steps from the office.

An Insider's view of Healthgrades

What’s the vibe like in the office?

The vibe is pretty chill; everybody dresses very casual, the newly designed office offers a lot of space for collaboration, great kitchens with free snacks and beer/cider/kombucha on tap. We also have 4-6 weeks of time off and flexible work schedules.

Regina

Program Management Director

What's the biggest problem your team is solving?

Evolving consumer expectations are pushing doctors and practice owners to adopt convenient, on-demand delivery of services. Getting doctors to appreciate these changes and mature their business can be a struggle. We’re taking a data-driven, analytical approach to prove that meeting patients' expectations can be a big win for growing their practice.

Steven

VP, Product Management

What makes someone successful on your team?

Good communication. Whether you are falling behind or cruising forward, being able to convey where you are and where you may need additional support really helps with productivity and learning.

Dan

Software Engineer

How do you collaborate with other teams in the company?

Even while working cross-functionally with several different teams, the multiple forms of technology in place make collaboration efficient – Zoom, Slack, Google Drive, etc. Our physical space is set-up nicely for face-to-face coordination with open office space, a big kitchen, and many meeting rooms. We also have plenty of quiet spaces.

Jamie

Senior Product Marketing Manager

What are Healthgrades Perks + Benefits

Healthgrades Benefits Overview

Our inclusive package offers flexible options customizable for everyone – no matter what your family looks like.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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