The Opportunity
OrthoFi is building a world-class team that is committed to wowing customers at every opportunity. We are looking for an experienced Operations Manager with a passion for leading and building high performing teams and providing great claims service. This is a key leadership role in our Revenue Cycle Management team and will report to the Director of Insurance Services. You will be responsible for driving ongoing improvements in the efficiency and quality of our claims processing to deliver exceptional insurance claims services to Orthodontic doctors, staff and patients.
As the Operations Manager, you will collaborate with OrthoFi's Revenue Cycle Management leadership, executive team, clients and internal stakeholders. You will be responsible for coaching and developing your direct reports and their teams, and reinforcing our culture of achievement, accountability and engagement. We are looking for someone who is a passionate leader, someone who inspires others to grow and exceed!
What You Will Do
Responsibilities include, but are not limited to the following:

• Responsible for the successful delivery of OrthoFi's Insurance Services to meet/exceed our SLA (Service Level Agreements) commitments to clients
• Leverage your revenue cycle management expertise to ensure timely claims processing and payments
• Identify opportunities and realize ongoing improvement in business processes, team performance and quality
• Drive high performance and throughput from our team while ensuring high work quality
• Oversee the electronic claims process with clearinghouse vendors to ensure timely submittal and response of claims to carriers
• Ensure OrthoFi leverages the full capability of clearinghouses with respect to data, integrations and best practices
• Hires, trains, coaches, and evaluates the performance of direct reports
• Create a cohesive team that delivers exceptional customer service based on OrthoFi's goals and objectives
• Develop a leadership team into effective coaches, capable of teaching both hard and soft skills
• Act as a project sponsor
• Build a service culture that will have a positive impact on internal and external customer satisfaction metrics such as Net Promoter Score
• Provide escalation support and assist in troubleshooting the root cause for escalated issues
• Partner with the quality assurance team on claims training requirements to reduce time to proficiency within the team and develop improvement strategies within the team
• Maintain in-depth working knowledge of OrthoFi systems and processes
• Participate in the hiring process
• Provide tactical oversight and leadership while also driving the strategy of the overall team
• All other duties as assigned

The Skill Set

• Bachelor's degree or higher
• 5+ years experience in a dental revenue cycle management environment; ortho experience is a plus
• 2+ years in a leadership role, preferably in Insurance Claims or Revenue Cycle Management
• Excellent communication skills - written, verbal and active listening
• In-depth knowledge of dental insurance industry best practices
• Experienced with MS Office, Excel, and/or Google Docs
• Ability to adapt and change quickly

What's in it for you...

• Full medical, dental, and vision benefits with 100% employer paid options
• 401(k) match
• Supportive culture with one-of-a-kind growth and development opportunities
• Option to work from home or in the office
• Employer HSA contribution
• Paid Parental Leave
• Company and team outings
• Peer-to-peer recognition program
• Casual dress atmosphere
• Company sponsored premium subscription to the Calm app
• Vendor discounts

Compensation: $50,000-$90,000/annually
** Please note that the compensation information that follows is a good faith estimate for Colorado-based hires only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules.**
Work Authorization: You must be authorized to work for any employer in the US.
Who We Are
OrthoFi is an innovative, tech-enabled solution that helps Orthodontists start more patients and give them more time to provide great quality care. With the recent acquisition of OrthoBanc, OrthoFi is now the US orthodontic industry leader in practice financial management, working with over 2,000 practices in the US. Collectively with OrthoBanc, OrthoFi has helped over 3.2 million patients access quality, affordable Orthodontic care. Our combination of cutting-edge Patient Acquisition software and robust Revenue Cycle Management solutions helps practices grow by over 13% YOY and manages patient and insurance billing and collections with exceptional collection results that exceed industry standards. The company has about 300 employees, with offices in Denver CO and Chattanooga TN.
In the OrthoFi community, members are valued for who they are, supported no matter where they are, and motivated to excel personally and professionally. People who join our community are self-starters and love a challenge! We're looking for passion-driven, dynamic individuals that are excited about a fast-paced and fun environment. Our team enjoys the opportunity to impact people's lives and help to create more smiles every day.
We pride ourselves in our culture as a people-first organization, demonstrated through recent achievements of being ranked in Built in Colorado's list of Top 100 Digital Companies in Colorado. We were also recognized by the Denver Business Journal as one of Denver's fastest growing companies and ranked on the Inc 5000 list of fastest growing private companies in the US multiple years in a row!