Deal Support Specialist
Seeking a team player who strives to support and help drive success within an organization. The Deal Support Specialist will be responsible for partnering with the sales teams to assist with creating customer facing documents that a customer would sign to acknowledge a purchase (a Quote). They will also be responsible for ensuring the integrity of the data in our CRM (Salesforce.com). The ideal candidate will have order support or experience working with sales teams in a support capacity. Additionally, excellent verbal communication and a passion or interest in supporting sales teams, technology and process support/development are required to perform the role.
The individual we are looking for has the complete package – a self starter always striving to be better, full of integrity, strong attention to detail, enjoys training and supporting teammates and loves technology. Responsibilities will includes, but are not limited to :
- Partner with strategic sales team assist with and create quotes for top 3-5 Customers
- Learn, utilize and train Deal Support Representatives on best practices around the quoting process to ensure accuracy and efficiency
- Responsible for resolving Tier 2 quote to cash related issues with Customers, Sales, Professional Services, Order Operations, Billing, Finance and Legal and escalating Tier 3 issues to manager
- Identify gaps in quoting process and document processes to increase efficiencies and resolve gaps
- Support period end close processes to ensure quick financial closure and accurate accounting of sales transactions
- Resolve identified data issues and have a data integrity mindset
- Work with Analytics team to identify new data issues and monitor continuously
- Work with Deal Support Representatives to ensure service level agreements are met on sales issues queue
- Associates degree or higher
- 2-4 years of relevant work experience
- Experienced with Salesforce.com
- Ability to build trusted advisor relationships with Sales
- Strong written and verbal communication skills
- Intermediate experience with Word, PowerPoint and Excel
- Strong problem solving and collaboration skills
- High integrity work ethic and follow through
- Ability to work in fast pace and high growth environment with tight deadlines