About Procare

Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and unparalleled service.

Procare Solutions is the number 1 name in childcare software – used by more than 30,000 childcare businesses across the country. For over 30 years, childcare professionals have looked to Procare to provide real-time information for making critical decisions, maintaining compliance with local and state regulations, and adhering to business best practices.

We make childcare management run smoothly, so that our customers can spend more time focusing on the kiddos, not back office administrative duties.

A little about the role....

We are looking for someone who is personable, enthusiastic and motivated to succeed, and who would relish a career opportunity in the software and payment processing industry. The ideal candidate should be comfortable with technology, detail oriented, an effective and clear communicator both written and verbal, and will come from a customer service or support background ideally in finance, banking or similar. Call center or prior technical support experience is a plus.

This position will be in our merchant services department, in a fast paced, friendly and fun team environment providing outstanding customer and technical support to our client base

Requirements

Our Ideal Candidate will have…

• Deliver customer service and support to end-users, via remote connection, email, or over the telephone, while using and operating automated call distribution phone software, and in-house customer management system.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about product usage and services.
• Adding services to existing customer accounts such as the ability to process credit cards or change card types accepted.
• Updating internal systems with customer information & correspondence.
• Interface with various departments to facilitate customer needs and requests and service escalations and redirect problems or issues to the correct resource.
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.
• Follow up and make scheduled call backs to customers where necessary.
• Maintaining excellent customer support and communications.

Benefits

Why Procare?

• Excellent comprehensive benefits packages for full-time employees, including medical, dental, & vision plans- choose the plan best for you
• HSA option with employer contributions of $50/mo
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• RTD EcoPass for all Denver employees
• Tuition Reimbursement up to $2,000/year
• Casual workplace environment
• Prime downtown location close to restaurants and entertainment
• Promote from within- excellent career paths

Salary

$21-23/hour DOE

Location

This position is based in our Denver office. We are currently in a flexible hybrid in-office/remote working model based on local COVID-19 health regulations and business needs. Candidates must be vaccinated with the COVID-19 vaccine or have a medical exemption or religious accommodation. Candidates must be willing and able to work from our Denver office a few days a week.