Customer Support Analyst at FareHarbor

| Greater Denver Area
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Role description

The FareHarbor Customer Support Team is looking for adventure-loving, hard-working, outgoing people who are comfortable with technology in our Denver, CO office.

Responsibilities:

  • Become an expert FareHarbor user and stay on top of all new feature releases.
  • Handle inbound/outbound support issues via emails and phone calls.
  • Provide exceptional support by listening, understanding the issue, and problem-solving with customers.
  • Communicate across teams to ensure client needs are met.
  • Provide valuable feedback to the development team.
  • Contribute to the FareHarbor help documentation.
  • Help develop, improve, and implement standard operating procedures.

Requirements

  • Genuinely committed to delivering best in class customer/ technical support.
  • Able to work closely and effectively with others.
  • Patient, curious, detail oriented and eager to problem solve.
  • An excellent verbal and written communicator.
  • Shift flexibility with four 10-hour shifts per week (Monday – Sunday).

Bonus points if you have:

  • Experience with Google Analytics.
  • Experience working in customer / technical support.
  • Experience working in a startup environment.

Benefits:

  • 19 PTO Days
  • Paid Holidays
  • Medical Insurance
  • Dental and Vision
  • Central Denver Location
  • Social Hours & Events
  • 401k + Employer Match 
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