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Customer Support Analyst

| Greater Denver Area

The FareHarbor Customer Support Team is looking for adventure-loving, hard-working, outgoing people who are comfortable with technology in our Denver, CO office.

The Ideal Candidate:

  • Genuinely committed to delivering best in class customer/ technical support.
  • Able to work closely and effectively with others.
  • Patient, curious, detail oriented and eager to problem solve.
  • An excellent verbal and written communicator.
  • Shift flexibility with four 10-hour shifts per week (Monday – Sunday).
  • Bilingual in either Spanish, French, or German

Bonus points if you have:

  • Experience with Google Analytics.
  • Experience working in customer / technical support.
  • Experience working in a startup environment.

Responsibilities:

  • Become an expert FareHarbor user and stay on top of all new feature releases.
  • Handle inbound/outbound support issues via emails and phone calls.
  • Provide exceptional support by listening, understanding the issue, and problem solving with customers.
  • Communicate across teams to ensure client needs are met.
  • Provide valuable feedback to the development team.
  • Contribute to the FareHarbor help documentation.
  • Help develop, improve, and implement standard operating procedures.

Benefits:

  • Paid holidays
  • Join one of the fastest growing SaaS companies in the country
  • 100% paid medical and dental insurance
  • Downtown Denver location
  • Social hours and events
Read Full Job Description

Location

1515 Cleveland Place, Denver, CO 80202

What are FareHarbor Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Company Outings
Happy Hours
Pet Friendly
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