Oh Snap!
This job is no longer active - but you can still view the details below.

Customer Support Analyst

| Greater Denver Area

The FareHarbor Customer Support Team is looking for adventure-loving, hard-working, outgoing people who are comfortable with technology in our Denver, CO office.

The Ideal Candidate:

  • Genuinely committed to delivering best in class customer/ technical support.
  • Able to work closely and effectively with others.
  • Patient, curious, detail oriented and eager to problem solve.
  • An excellent verbal and written communicator.
  • Shift flexibility with four 10-hour shifts per week (Monday – Sunday).
  • Bilingual in either Spanish, French, or German

Bonus points if you have:

  • Experience with Google Analytics.
  • Experience working in customer / technical support.
  • Experience working in a startup environment.

Responsibilities:

  • Become an expert FareHarbor user and stay on top of all new feature releases.
  • Handle inbound/outbound support issues via emails and phone calls.
  • Provide exceptional support by listening, understanding the issue, and problem solving with customers.
  • Communicate across teams to ensure client needs are met.
  • Provide valuable feedback to the development team.
  • Contribute to the FareHarbor help documentation.
  • Help develop, improve, and implement standard operating procedures.

Benefits:

  • Paid holidays
  • Join one of the fastest growing SaaS companies in the country
  • 100% paid medical and dental insurance
  • Downtown Denver location
  • Social hours and events
Read Full Job Description

Location

1515 Cleveland Place, Denver, CO 80202

What are FareHarbor Perks + Benefits

Culture
Friends outside of work
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Parking
Pet Friendly
More Jobs at FareHarbor25 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
Marketing
Operations
Product
Sales
Marketing
new
Denver
Operations
new
Denver
Design + UX
new
Denver
Operations
new
Denver
Marketing
new
Denver
Operations
new
Denver
Operations
new
Denver
Marketing
new
Denver
Data + Analytics
new
Denver
Operations
new
Denver
Operations
new
Denver
Product
new
Denver
Product
new
Denver
Operations
new
Denver
Operations
new
Denver
Operations
new
Denver
Operations
new
Denver
Operations
new
Denver
Data + Analytics
new
Denver