Customer Success Manager (Remote) at Red Canary
Who You Are
- A trusted partner on product functionality for your customers
- Willing to “do a little more” to exceed customer’s expectations.
- Excited about becoming an expert on all Red Canary capabilities and functions
- Able to effectively prioritize and escalate customer issues to the appropriate internal teams
- A listener first, adept at working across internal and external teams with competing priorities
- Independent and self-sufficient, focused on the needs of your customers and genuinely excited about forging a path forward when none exists
- Willing to push back on customers when in their best interest; comfortable with difficult conversations
- Builds strong customer relationships and delivers customer-centric solutions
- Strong written and oral communication skills with proven ability to initiate and manage relationships via phone
- Maintain accurate account information to ensure seamless communication between internal teams regarding customer satisfaction
- Anticipates and adopts new technology and leverages new features to educate customers.
- Develop and update best practice knowledge base and blog posts
- Holds self and others accountable to meet commitments to customers.
- Escalates as necessary when responses are not forthcoming from internal or external partners.
- Drives results - Consistently achieves results, even under tough circumstances
- Information Security experience is a plus
Additional Benefits of Working at Red Canary
- Exceptional healthcare and dental coverage including fully paid premiums
- Unlimited vacation
- 401k and flex-spending accounts
- Wellness and phone stipend