Customer Service Order Associate
ezCater is the world’s largest online marketplace for catering – a $60+ billion market in the U.S. We make it superbly easy for businesspeople to find and order great food for meetings and events, and we help our catering partners grow their business. We’re backed by $320 million in venture funding and in early 2019 were valued at $1.25 billion. Our mission is to power the world’s catering, and we’ll make it happen – even more surely if you come help us.
Fanatic and fantastic customer service is the spice in our secret sauce. One client put it well: "This is my first call to you guys, and I feel like I'm talking to a friend. I trust you already."
What you'll do:
We are looking for enthusiastic, motivated, hard-working individuals to come join our team as Ninja Order Associates. Through proactive, outbound outreach you'll facilitate, process, and quality check food orders, helping to ensure a top notch experience for our customers. You will also assist with monitoring and publishing customer reviews of catering partners to help keep caterer ratings up to date and accurate. This is an entry level position at a company where opportunity for you abounds!
- Excellent attention to detail
- Polished written & verbal communication skills
- Excitement to learn & master our various platforms
- Confidence & ability to be autonomous and "figure it out"
- A solid understanding of what it means to be adaptable & agile; we like to move fast and change is a fun word around here
- A love to be busy -- really busy -- and then go home and forget all about it.
- Empathetic & inviting
- Decisive & resourceful
- Collaborative & innovative ("aim higher, make it better")
You must come to our Downtown Denver office for your first two weeks of training. While in training, your schedule will be Monday - Friday from 8 AM - 4 PM.
**If interested, please respond with a resume and a cover letter explaining why this job is perfect for you --and you for the job.**
The start date for this role is September 30, 2019.
What you’ll get from us:
Importantly, you’ll get a tremendous amount of authority and autonomy. You’ll own your outcomes and see measurable results for your efforts. With ezCater’s radical transparency and trust, you’ll have open access to the data that drives our decisions. You'll have a coaching environment to learn and develop, and ezUniversity sessions will provide plenty of opportunities to expand your mind.
At the same time, you’ll get sane working hours and a huge amount of flexibility around work/life balance. Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.
Oh, and here’s what else you’ll get: Market salary, stock options you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K, health/dental/FSA, long-term disability insurance, subsidized RTD-passes, a great office in the heart of Denver, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies), and knowing that you helped get this rocket ship to the moon.
ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.