Oh Snap!
This job is no longer active - but you can still view the details below.

Customer Experience Process Improvement Lead

| Greater Denver Area

The CX Insights & Operations (CXIO) team delivers strategy, operations, and technology to wow customers with each and every interaction. We’re seeking an experienced leader to design and drive process improvement and lean six sigma across our rapidly growing Customer Experience team. As the first person in this role, you will partner closely with our CX leadership team and operators to understand the biggest opportunities, drive our process improvement approach, and evolve our processes for our world class customer experience team.

Here’s what you’ll do: Develop and lead process improvement across CX to deliver best in class service to our 60K+ customers

  • Evaluate our CX processes to understand drivers and opportunities using Lean Six Sigma skillset
  • Lead high impact projects that focus on the continuous improvement of CX operations efficiency, process quality and customer experience
  • Partner cross-functionally to implement plans and measure success
  • Provide insights and recommendations for new processes and product launches
  • Build scalable processes from the ground up, as needed
  • Provide leadership and team support for Insights & Operations in Denver
  • Get your hands dirty and troubleshoot any issue that arises

Here’s what we’re looking for:

  • 5-8 years of relevant work experience in process improvement, operations or Six Sigma consulting
  • Lean Six Sigma experience (Black Belt)
  • Proven track record and passion for making processes more efficient, ideally for a customer experience team
  • Strong creative problem solving skills. You thrive in an environment where process improvement is needed - yet can flex solutions to meet the needs of the team
  • Strong yet empathetic business partner
  • Executive written and verbal communication
  • Ability to influence senior leaders and drive change

About Gusto

Our customers come from all walks of life and so do we. We hire people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto’s mission is to create a world where work empowers a better life. By making complicated, impersonal business tasks simple and personal, Gusto is reimagining HR, payroll, and benefits for over 40,000 companies nationwide. Gusto has offices in San Francisco and Denver and the company’s investors include Google Capital, General Catalyst, Kleiner Perkins Caufield & Byers, as well as the founders of Instagram, Stripe, Nest, PayPal, Yelp, Dropbox, and Eventbrite, among others.

Read Full Job Description
Apply now
loading ...
Emailed

Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks

Location

1201 16th St, Suite 350 , Denver, CO 80202

What are Gusto Perks + Benefits

Gusto Benefits Overview

We believe in taking care of you...

In order to do the best work of your life, it is important that you are valued and taken care of. At Gusto, we value our employees above all else and are committed to continually seeking out new ways to foster their well-being. Our values drive how we work and also how we design our benefits program.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Diversity Program
More Jobs at Gusto25 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR
Internships
Operations
Product
Sales
Product
new
Denver
Operations
new
Denver
Operations
new
Denver
HR
new
Denver
Operations
new
Denver
Developer
new
Denver
Finance
new
Denver
Operations
new
Denver
Developer
new
Denver
Operations
new
Denver
Developer
new
Denver
Data + Analytics
new
Denver
Product
new
Denver
Operations
new
Denver