Contract Renewal Specialist III at GHX

| Greater Boulder Area
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The Contract Renewal Specialist role is responsible for meeting or exceeding sales quota for contract renewal opportunities. This will include identifying and managing renewal opportunities, negotiating complex deals, and securing long-term renewals. The role also includes review, analysis and presentation of contracts, as well as some general account management activities. Our customers are healthcare providers, suppliers, & distributors.

The ideal candidate has excellent interpersonal and communication skills, a creative, analytical mind, and adaptability to rapidly changing priorities. Demonstrates an effective history of achieving solid results in a fast- paced, high volume environment.

Duties and responsibilities:

  • Execute against defined renewal methodology to negotiate & secure long-term customer account renewals of complex agreements
  • Work with internal resources to develop comprehensive strategies to attain renewals
  • Uncovers sales roadblocks and works effectively with internal and external customers to resolve
  • Prepare professional, well written quotes and contracts for presentation to customers
  • Work cross-functionally with legal team, contracts team, product management, and accounting to ensure internal and external customer timelines are met.
  • Review, analyze, interpret and reconcile agreements to maintain accurate data & reporting
  • Achieve quarterly and annual sales goals
  • Proactively establish and foster productive working relationships with GHX internal business partners including Customer Success, Center of Excellence, Finance & Accounting, Contracting, Sales, and the executive leadership.
  • Utilize SalesForce, Gainsight, and Apttus to communicate status of customer health and renewal status
  • Act as an escalation point for B2B collection activities
  • Identify customer attrition risks, create mitigation plan and engage internal resources as required to successfully mitigate
  • Develops and creates reports as required
  • Successfully executes on special initiatives or special projects as required
  • Commits to continuous improvement and strives to master and maintain knowledge of GHX solutions and services
  • Maintains a fluent understanding of healthcare market trends, healthcare supply chain, and competitive activities.
  • This role is inclusive of, but not limited to the above responsibilities.

Required Skills:

  • Complex problem-solving skills
  • Strong written and verbal communication skills up to and including executive level contacts
  • Exceptional people skills to drive results cross-functionally with internal and external customers
  • Ability to develop trusting relationships with Executives, Directors, Managers, and Individual Contributors
  • Successfully execute on sales plans within the identified methodologies
  • Requires outstanding negotiating skills for complex agreements
  • Requires ability to review and analyze complex contracts
  • Experience with detail research
  • Self-motivation and a strong work ethic are essential to success.
  • Strong professional ethics and integrity
  • Strong organization & task prioritization
  • Ability to work in a fast-paced, results oriented, team environment
  • Ability to adapt to rapidly changing priorities
  • Maintain a positive outlook and a commitment to quality work and outcomes

Preferred Skills:

  • Business to Business collections
  • Account Reconciliation
  • Knowledge of the healthcare supply chain industry

Required Qualifications:

  • 3+ years of experience successfully executing on sales plans within the identified methodologies w/ strong focus on negotiating complex agreements
  • 3+ years of experience with complex contract review & analysis
  • Executive level communication skills, both written and verbal
  • Exceptional people skills that enable the ability to work with cross-functional teams and personnel at varying levels both internally and externally
  • Strategic relationship building: Executive, Director, Manager, and Individual Contributor
  • Strong research background
  • MS Excel, MS Word, PowerPoint, MS Outlook
  • Proficiency in CRM tools ( strongly preferred)
  • Must be local to the Louisville, CO office 

Preferred Qualifications:

  • B2B collections experience
  • 1+ year of accounts receivable experience
  • Healthcare or SAAS experience strongly preferred
  • Proficiency in CPQ tools (Apptus strongly preferred)

Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.

GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

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GHX is based in Louisville, CO and our office boasts a fitness center overlooking breathtaking Davidson Mesa open space and the Front Range Mountains!

An Insider's view of GHX

What’s the vibe like in the office?

The vibe in our office is supportive, collaborative, and challenging. I can count on my team to celebrate my success and help me learn when I fail. We push each other to do our best every day.


Customer Success Manager – Center of Excellence

How do you collaborate with other teams in the company?

What works for me is bringing organic chai in from time to time for what's now known as "Tea Thursdays." I start brewing Masala chai early in the morning and prepare mugs, almond milk, and sweetener. Collaboration is my cup of tea!


Technical Process Analyst II

How does the company support your career growth?

At GHX, your career is what you make it. My team frequently conducts skip-level meetings where we have open dialogue around career aspirations, projects we want to execute on, and any roadblocks we’re hitting. I’ve always felt empowered to grow here at GHX.


Manager, Financial Planning & Analysis

What are GHX Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Promote from within
Continuing Education stipend
We offer $3500 annualy for continuing education.
Time allotted for learning
Online course subscriptions available
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