Contact Center Client Partner

| Greater Denver Area

Contact Center Client Partner 


The Professional Services (PS) Contact Center Client Partner is a key member of the RingCentral PS sales team having primary responsibility for providing pre-sales professional services support for the RingCentral portfolio. The Client Partenr interacts directly with all levels of management on the customer account including the executive management team (CEO, CTO, COO, CIO, etc.) and key Business resources. Working with the Customer this role assists to identify key customer requirements, provide RingCentral solutions that meet those requirements, and assist the Customer with developing a delivery strategy that fits their Company need.


Key Responsibilities:

  • Identify sales opportunities and lead PS pre-sales planning, project pricing, bid review, and presentation of sales proposals
  • Statement of work development and risk assessment, including but not limited to defining goals and objectives, identifying and documenting client requirements, resource requirements, project budget, project risks, and the translation of the client's business requirements into specific deliverables
  • Creation of customer deliverables in a pre-sales cycle including, but not limited to, milestone plan, detailed project plan including migration strategy, training plans, and resource planning
  • Establish and grow a productive relationship with Sales Team to ensure achievement of team goals in new customer acquisition, and retain and grow existing customers.
  • Provide accurate forecasts of Professional Services bookings on a weekly / monthly /quarterly basis
    • Provide management reporting on sales pipeline and project portfolio regarding schedule fidelity, adherence to pipeline, escalation of issues
  • Provide engagement oversight for project portfolio
  • Manage day-to-day relationships with client stakeholders and resolution of issues
  • Direct and indirect management, coaching, and skills development of PS pre and post sales delivery consultants
  • Transfer industry, technical, and product knowledge to customers
  • Keep up-to-date on relevant competitive solutions, products and services


Qualifications:

  • [Bachelor or Master's (preferred) degree in a technical or business discipline
  • At least 5-7 years' experience in selling and delivering consulting services (background in selling and delivering consulting services should be extensive and allow for examples of engagements where you were the primary leader of solution sales of more than $500,000 per quarter)
  • Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Contact Center, Video, Mobile Communications, Fixed Mobile Convergence, VoIP, Conferencing, Network
  • Understanding of customer communications requirements for enterprise business markets
  • Demonstrated ability in developing proposals, creating value propositions, and selling up to seven figure consulting engagements
  • Effective engagement estimation capabilities
  • Public speaking and presentation skills to all levels of customer management (both on-site and remote)
  • A track record of delivering engagement oversight resulting in on-time, on-budget delivery of contracted services
  • Demonstrated understanding of general Contact Center best practices and delivery / migration methodology including project dependencies and migration strategy
  • Experience in contract and SOW creation, revenue recognition policy, and project phasing
  • Proven ability to sell follow-on service engagements to existing clients
  • Ability to travel frequently (up to 25%) within assigned geography
  • Pre-Sales quota carrying experience
  • Strong telecommunications background (with telephony and Soft Switch emphasis preferred)
  • RingCentral product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred
  • Project Management / Professional Services experience is preferred
  • Understanding of general Contact Center portfolio services including multi-channel, Workforce Optimization, Analytics, API Integrations, and Social Media is preferred


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Technology we use

  • Product
  • Sales & Marketing
    • ConfluenceManagement
    • MedalliaCMS
    • BoxCMS
    • SalesforceCRM

Location

We are located in the Denver Tech Center.

What are RingCentral Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
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