Collections Specialist at Funding Circle

| Greater Denver Area
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Description

Position at Funding Circle US

 

Summary: We are seeking an experienced Collections Specialist to join our Recoveries team in Downtown Denver. You will be responsible for contacting customers with defaulted accounts, initiating appropriate action, maintaining records, and providing a high level of customer service to help our customers get back on track. You will be part of an innovative Services Collections and Recoveries team developing best practices & processes.


As a Collections Specialist you will:

Review status of defaulted accounts and initiate action, which would include notifying customers of defaulted status, prepare correspondence for special handling, and skip tracing

Communicate and coordinate customer account information to a variety of departments and participate in weekly/monthly meetings to report status on assigned delinquent accounts

Follow up on undeliverable mail, and research disputed delinquent account balances, then correct any errors, including misapplied payments, reversed late charges, direct deposit errors, and overpayment errors

Negotiate and process ACH payments, while setting up payment plans to pay down account balances

Who are you?

Excellent Customer Service/Satisfaction skills

1-3 years of experience in lending/customer service/sales/collections, preferably in a call center environment

Ability to quickly identify issues, and has worked in an established framework, and raise quickly to supervisor

Deadline oriented self-starter with the ability to work independently and directly contact a wide variety of stakeholders

Thrives in a strong culture of open communication, teamwork, curiosity to make things better, getting things done, and brings their passion to work

Identifies with our mission, “to build a better financial world”, and align with our core values: Think Smart, Make It Happen, Be Open, Stand together, Live The Adventure

 

At Funding Circle, we celebrate and support the differences that make you, you. We’re proud to be an equal opportunity workplace and affirmative action employer. We truly believe that diversity makes us better.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Location

Located in the economic powerhouse Central Business District. Easy access to all area RTD Light Rails, entertainment, and fine dining to food trucks.

An Insider's view of Funding Circle

What’s the vibe like in the office?

What attracted me to Funding Circle was more than creating a better funding solution for small businesses. It was the people I would get to work with and the value alignment I was looking for. A company that lives it's values through every decision and interaction is what I believe creates success. It's exciting to see that in action every day.

Jen

Sales Manager

What's the biggest problem your team is solving?

The biggest problem my team is facing is keeping up with the pace of change in the lending world due to the hardships caused by Covid-19. Through constant collaboration with internal business partners and diligent accounting we're able to overcome the obstacles of the current climate and maintain high service levels for investors and borrowers.

Johnathan

Financial Operations Reconciliations Analyst

How has your career grown since starting at the company?

Since joining Funding Circle I’ve grown through four positions in about three years. They constantly give me the opportunity to learn and grow in my current role, but also allow me to explore parts of the business I might be interested in joining.

Kimmy

Compliance Monitoring Associate

What is your vision for the company?

Our culture and values drive our passion to do more to help our customers and local communities by providing financing to create and expand new and existing businesses while adding to job growth. Our vision is to create over one million jobs in the countries we currently service and eventually expanding that access to capital to other countries.

Alvaro

Head of US Servicing, Collections & Recoveries

How does the company support your career growth?

I joined Funding Circle because I believe in its mission of building a better financial world. It was important to me to find a company where I can grow in all aspects of my life.
Working here I can get the tools necessary and learn from the best in the business to fulfill my career achievements while helping small businesses.

Julio

Loan Operations Analyst

What are Funding Circle Perks + Benefits

Funding Circle Benefits Overview

Competitive salary and true ownership in the business through company equity plan

Unlimited vacation and flexible working hours

Full health benefits insurance package, 401(k), and subsidized gym membership

Fully-stocked kitchens with free drinks and snacks

Regular social events, team bondings, employee-lead volunteer days, and club activities (such as [email protected], Running Club, Wine Club, and more)

Opportunities to learn, develop, and grow your career through global programs, team/functional training, and $300 annual flexible personal development benefit

Within walking distance of public transit

Culture
Volunteer in local community
Eat lunch together
Intracompany committees
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Team workouts
In office Yoga every Wednesday!
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Catered lunch once per week from ClusterTruck
Game Room
Our game room includes Ping Pong, Shuffle Board, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted every Thursday and for many special occasions.
Parking
We offer employees a parking subsidy.
Recreational Clubs
Relocation Assistance
Relocation available for some key roles.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program.
Customized development tracks
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