Client Success Specialist, Logistics at Engrain

| Greater Denver Area
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Engrain is an equal opportunity employer (EOE). We strongly support diversity in the workforce.

All applicants must be authorized to work in the United States.
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At Engrain the Client Success Specialists play a key role in supporting the company’s efforts to maintain strong, long-lasting, and mutually beneficial relationships. This particular role will have an emphasis on logistics around the ordering, installation, imaging, and shipping of hardware to support product delivery.

You Are:

  • All about the details
  • A solid communicator - written and verbal
  • Able to think and act proactively
  • At home in a fast-paced, high growth environment and know how to get it done whatever it may be - with a sense of urgency 

What You Can Expect To Do:

  • Liaise as Internal and external lead for hardware needs/requests 
  • Schedule and track incoming and outgoing freight deliveries
  • Track and monitor inventory count of hardware 
  • Monitor and analyze client pipeline to ensure installs are completed on time
  • Anticipate and prepare shipments for demo and tradeshow events, including maintaining inventory for all mobile equipment
  • Hire and schedule AV installers nationwide 
  • Interact with customers to coordinate freight and installation schedules
  • Communicate installation requirements to installers and follow up to ensure completion
  • Ensure hardware performs correctly at deployment
  • File claims for lost or damaged hardware and coordinate Return Merchandise Authorizations (RMA) shipments
  • Testing and troubleshooting hardware for internal and external resources
  • Track issues/resolutions to analyze and fix recurring hardware issues and recommend service options when necessary
  • Clone and create new images for external computer modules
  • Configure computers with programs and settings following established cloning process
  • Package and ship hardware

We Would Like:

  • 3+ years of relevant experience
  • Previous experience with creating and cloning computer images 
  • Advanced knowledge of Windows OS 
  • General knowledge of
    • IT
    • Computer BIOS
    • LogMeIn remote access software 
  • Familiar with a variety of external computer modules
  • Basic knowledge of Clonezilla
  • A self-motivated learner who thrives in a fast-paced environment
  • Excellent analytical and problem-solving skills
  • Self-directed, proactive, and independent in a dynamic and aggressive startup environment with the ability to pivot/adapt as needed 

 What We Offer:

  • 100% coverage of employee’s health, dental and vision coverage 
  • Immediate and generous paid time off 
  • Matched 401k investment up to 4% 
  • Annual stipend for personal growth 
  • Disability and Supplemental Insurance options 
  • Fun and unique work environment

More About Engrain:

Engrain is a recognized leader in next-generation interactive technology and visualization software solutions for the multifamily, commercial, residential, storage, and retail real estate industries. We are on a mission to disrupt the residential and commercial real estate industries through a holistic line-up of beautifully designed software solutions that challenge convention to change the way people interact with data. 

Our high-quality standards are emphasized by our passion for what we do. As a member of our team, you will have the opportunity to uphold these standards while helping to foster a fun and energetic company culture.

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Apply here - https://bit.ly/31Gzkds

Engrain is an equal opportunity employer (EOE). We strongly support diversity in the workforce.

All applicants must be authorized to work in the United States.
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • D3JSLibraries
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • CodeIgniterFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • XDDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

In the heart of DTC with easy access to RTD Light Rail & plenty of free parking. Enjoy a wide variety of restaurants & shops just a short walk away.

An Insider's view of Engrain

What’s the vibe like in the office?

You're likely to run into a friendly face who's genuinely interested in how your day is going. Although we don't take ourselves too seriously, we know how to hustle to get the job done. Perks include a self-service bar with beer on tap, Starbucks coffee machine, jigsaw puzzle table & a meditation room. We work hard, but know how to unwind.

Darlene

Office Manager

What projects are you most excited about?

SightMap Asset Intelligence, for me, is the most interesting and exciting project we are working on. There are tons of obstacles and problems to solve in this space and I would recommend anyone who owns a multi-unit apartment building look into this product. We're building some really cool things.

Ryan

Lead Software Engineer

What makes someone successful on your team?

Being adaptable to changes is the name of the game on the implementation team. To be successful you have to be able to adhere to new processes and take a swing at different practices to find the most efficient routes to success.

Sam

Implementation Specialist

How do you empower your team to be more creative?

My focus every day with our creative team is to give them a defined lane to creatively explore. Consistent quality work, especially within a creative space, begins with clearly outlined goals and personal expectations. Empower your creative team by giving them context in order to change the conversation from subjective to strategic.

Andre

Creative Director

What projects are you most excited about?

Having been a longtime client and user of our software, I've seen the products, features and hardware evolve over the last ten years. It's exciting to be a part of what this company has been and what it will be in the future.

Mary

National Account Executive

What are Engrain Perks + Benefits

Engrain Benefits Overview

Some perks (and quirks) you'll find around the office include a self-service bar with beers on tap, a Starbucks coffee machine, jigsaw puzzle table, and a meditation room. We have access to an on-site fitness center and are within walking distance from the RTD LightRail. Whether you are looking for 100% paid employee health care benefits, competitive 401K plans, or generous PTO, Engrain is the place for you. We all work hard at what we do, but we also know how to unwind.

Culture
Volunteer in local community
Engrain regularly participates in community philanthropic activities such a food drives, holiday angel trees and more.
Friends outside of work
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
100% of employee's dental insurance paid by the company
Vision Benefits
100% of employee's vision insurance paid by the company
Health Insurance Benefits
100% of employee's health insurance paid by the company
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 10 weeks of parental leave for the primary caretaker. Engrain also provides 2 weeks of leave for the secondary caretaker.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Engrain offers a 25% pre-tax, reimbursement on the RTD flexpass.
Company Outings
Game Room
Our game room includes Foosball and a puzzle table.
Happy Hours
Parking
Professional Development Benefits
Promote from within
Continuing Education stipend
We offer $400 annually for continuing education or an enrichment activity of your choosing.
Online course subscriptions available
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Apply here - https://bit.ly/31Gzkds

Engrain is an equal opportunity employer (EOE). We strongly support diversity in the workforce.

All applicants must be authorized to work in the United States.
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
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