Client Success Specialist, Logistics at Engrain

At Engrain the Client Success Specialists play a key role in supporting the company’s efforts to maintain strong, long-lasting, and mutually beneficial relationships. This particular role will have an emphasis on logistics around the ordering, installation, imaging, and shipping of hardware to support product delivery.

You Are:

• All about the details
• A solid communicator - written and verbal
• Able to think and act proactively
• At home in a fast-paced, high growth environment and know how to get it done whatever it may be - with a sense of urgency 

What You Can Expect To Do:

• Liaise as Internal and external lead for hardware needs/requests 
• Schedule and track incoming and outgoing freight deliveries
• Track and monitor inventory count of hardware 
• Monitor and analyze client pipeline to ensure installs are completed on time
• Anticipate and prepare shipments for demo and tradeshow events, including maintaining inventory for all mobile equipment
• Hire and schedule AV installers nationwide 
• Interact with customers to coordinate freight and installation schedules
• Communicate installation requirements to installers and follow up to ensure completion
• Ensure hardware performs correctly at deployment
• File claims for lost or damaged hardware and coordinate Return Merchandise Authorizations (RMA) shipments
• Testing and troubleshooting hardware for internal and external resources
• Track issues/resolutions to analyze and fix recurring hardware issues and recommend service options when necessary
• Clone and create new images for external computer modules
• Configure computers with programs and settings following established cloning process
• Package and ship hardware

We Would Like:

• 3+ years of relevant experience
• Previous experience with creating and cloning computer images 
• Advanced knowledge of Windows OS 
• General knowledge of
  • IT
  • Computer BIOS
  • LogMeIn remote access software 
• Familiar with a variety of external computer modules
• Basic knowledge of Clonezilla
• A self-motivated learner who thrives in a fast-paced environment
• Excellent analytical and problem-solving skills
• Self-directed, proactive, and independent in a dynamic and aggressive startup environment with the ability to pivot/adapt as needed 

 What We Offer:

• 100% coverage of employee’s health, dental and vision coverage 
• Immediate and generous paid time off 
• Matched 401k investment up to 4% 
• Annual stipend for personal growth 
• Disability and Supplemental Insurance options 
• Fun and unique work environment

More About Engrain:

Engrain is a recognized leader in next-generation interactive technology and visualization software solutions for the multifamily, commercial, residential, storage, and retail real estate industries. We are on a mission to disrupt the residential and commercial real estate industries through a holistic line-up of beautifully designed software solutions that challenge convention to change the way people interact with data. 

Our high-quality standards are emphasized by our passion for what we do. As a member of our team, you will have the opportunity to uphold these standards while helping to foster a fun and energetic company culture.