SonderMind
SonderMind provides technology-driven solutions for therapists and individuals seeking therapy.
Denver, CO

Care Coordinator at SonderMind

| Greater Denver Area
Sorry, this job was removed at 11:25 a.m. (MST) on Wednesday, November 17, 2021
Find out who's hiring in Colorado.
See all Operations jobs in Colorado
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Our purpose

SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike.

How you’ll make an impact

SonderMind is hiring Care Coordinators to support a growing volume of urgent-need requests from our clients and providers. Care Coordinators will be responsible for providing excellent service to medical practices, Veterans Affairs partners, and internal departments to connect clients with mental health services. As our ideal candidate, you are empathetic, passionate about and energized by helping others, and you haven proven experience hitting and exceeding performance goals. This team at Sondermind will work cross-functionally to drive care that promotes best-outcomes for our clients.

What you’ll do

  • Understand SonderMind’s strengths of service to appropriately connect clients with mental health services and increase the number of clients enrolling in services. 
  • Work with medical partners to provide seamless transition of care for mutual clients; provide professional, prompt, and empathetic communication to medical partners and clients. 
  • Handle escalated calls from the Wellness Coordination team. Perform crisis de-escalation and connect clients experiencing emotional distress to appropriate resources for immediate care; conduct follow-up to ensure clients are safe and attend their next scheduled therapy appointment
  • Match urgent referrals with therapy services with efficiency and in close alignment with the client’s needs. 
  • Conduct outreach to referred clients who have not set up their SonderMind accounts and scheduled with a therapist; provide personalized onboarding services and troubleshoot any challenges clients are experiencing. 
  • Collaborate with internal departments with professionalism and efficiency to move the company forward and offer the highest quality service to clients. 
  •  Actively participate in the evolution of the Care Coordination team and its processes as we continually seek to design, refine, and implement innovative and skilled services for all stakeholders.
  • Other duties as required.

Gotta Have 

  • 2+ years of experience in Customer Support or Call Center environment
  • Professional experience  in de-escalating situations with individuals experiencing emotional distress.
  • Ability to  work independently and stay motivated to achieve the best outcomes for clients and the company. 
  • Clear and empathic communicator who can support clients on their mental wellness journey.
  • Strong, collaborative nature with a “spirit of yes” who embraces resolution of challenges.

Nice to Have

  • Bachelor’s degree for an accredited college or university. 
  • Experience in a start-up or high-growth environment
  • An ability to navigate technical systems and complex remote work environments. 
  • Experience working in a fast-paced and evolving environment. 

What we value

  • Transparency: We say what we mean and mean what we say
  • Bucketworthiness: We can be relied upon to not let our bucket leak 
  • Ownership: We take initiative to act before being asked 
  • Courage: We move fast, take calculated risks and (sometimes) fail 
  • Empathy: We treat others with respect and assume their best intentions
  • Passion: We loosely hold strong opinions, debate and then commit forcefully

Other Details

  • This role can sit in the following cities: Denver, CO
  • Compensation range for this position starts at $18/h. Actual title and compensation are commensurate with experience and skills 
  • Travel Requirements: None

Commitment to an Inclusive Workplace

Mental wellness impacts people of every community. At SonderMind, building and supporting a diverse workforce is foundational to our goal to redesign behavioral healthcare to be more approachable and accessible. SonderMind is a committed equal opportunity employer and provides a workplace that will not tolerate discrimination or harassment.

Our employees may be exposed to sensitive personal information throughout their regular duties. For this reason, we maintain exceptionally high expectations of ethical conduct and require all incoming employees to pass a background check.

Our Employee Benefits Philosophy

As a leader in redesigning behavioral health we are walking the walk with our employee benefits package. We focus on meeting SonderMinders wherever they are and supporting them in all facets of their life with both mental and physical aspects in mind. Where most companies say "good enough" we ask ourselves "how can we do better." That includes:

  • Therapy coverage benefits to enable our employees to get the care they need
  • Employer-paid disability & AD&D to cover life's unexpected - not only that, we cover the difference in salary for up to Eight weeks of short-term disability leave
  • Eight weeks of paid parental leave (if the parent also qualifies for STD, this benefit is in addition)
  • A generous PTO policy; flexible work-from-home policy (Note: We are currently working remotely in response to the COVID-19 pandemic)
  • Competitive market salary, up-to 4% salary company match on 401K, professional development and advancement opportunities as we rapidly scale, and so much more.
See More
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Where we are

While we can't share our exact office location, know that we have easy access to public transit options and plenty of restaurants and bars nearby.

Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • RubyLanguages
    • HTMLLanguages
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • SketchDesign
    • NotionManagement

What are SonderMind Perks + Benefits

SonderMind Benefits Overview

SonderMind was awarded #1 Best Place to Work by the Denver Business Journal two years in a row! We don't know for sure, but we think it has something to do with our authentically collaborative environment, supportive leave and remote policies through COVID, and opportunities to learn and grow every day!

Culture
Volunteer in local community
Team members are encouraged to promote volunteering. SonderMinders have participated in Soup Kitchens, KindKyts, blood drives, and more!
Partners with Nonprofits
We collaborate dozens of local community organizations to increase access to therapy and to support our providers.
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Employer-paid disability & AD&D to cover life's unexpected - not only that, we cover the difference in salary for up to eight weeks of short-term disability leave
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
We provide mental health benefits including $0 copay for therapy sessions on most of our healthcare plans.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
SonderMind provides employees with a 401(k) match. We match 4% of contributions up to 4% of an employee's annual gross pay.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
While we are not required to provide FMLA by law, we believe in the importance of personal medical leave and have a policy to provide up to 12 weeks leave for eligible employees.
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We have an unlimited PTO policy for exempt employees; non-exempt employees receive 18 days PTO in addition to paid holidays, jury duty, and bereavement leave. Additional days are added for tenure.
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
SonderMind employees engage in group outings at least once a month for events such as our quarterly book club, a Star Wars Premiere night, escape rooms, and much more!
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
We encourage employees to pursue educational opportunities to advance their careers from Mental Health First Aid, to Start Up Week conferences, to online courses that are expensed to the company.
Lunch and learns
SonderMind hosts a monthly SonderSeries for employees to learn more about each department, about our field, and to share their expertise.
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

While the list of benefits above does a good job of highlighting our benefits, our office is always looking to adopt benefits and programs that our employees request. Employee-Lead initiatives are the bread and butter of our office; don't see something you'd like above? Join our team and help us make it a priority!

An Insider's view of SonderMind

How would you describe the company’s work-life balance?

I'm really lucky to work with a team that genuinely cares about the mission & are dedicated to making it a success. With that comes a lot of trust from leadership. We are encouraged to work efficiently, not measured by the hours we spend at our desk. As long as we are adhering to milestones & timelines, where & when we work is not questioned.

Clarissa

Manager of UX/UI Design

What projects are you most excited about?

As part of Sondermind’s goal to be a complete solution for therapists & their patients, we handle all the therapists' billing, insurance billing, & invoicing. We’re continually expanding out this functionality, & I’m really excited to provide more robust & convenient features to make it easier for people to get therapy & for therapists to get paid.

Anthony

Senior Software Engineer

What makes someone successful on your team?

It's important to me to find someone that aligns with our core values. This person contributes their fair share, is motivated and invested in achieving our goals, and believes in our mission. I'm looking for individuals that care for their teammates and the company and is willing to go above & beyond their job description.

Jenny

Director of Revenue Operations

How do you empower your team to be more creative?

This all comes back to our core value of Courage. Risk-taking is part of the fabric of SonderMind & creativity is risk-taking on a very personal level. It's having the courage to think differently. The team is empowered via our very public celebrations of courage & highlighting how it's OK even when the results fall short the first time.

Brannan

Chief Development Officer

What’s the vibe like in the office?

Refreshing is the word that comes to mind! Everyone treats you with genuine care & everyone helps each other succeed which is such a rarity in my opinion. You can just feel it in the air that everyone is pushing for success because we all believe in what we are doing.

Jasmine

Associate Manager of Customer Operations

Jobs at SonderMind
13

All Jobs
All Jobs
Finance
Dev + Engineer
Operations
Product
Project Mgmt
Tap to close

Software Engineer III

SonderMind
Greater Denver Area
1 day ago
+33
Our Purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you'll make an impact  As a Software Engineer on our Data Science team, you will help design, develop, and

Director of Product

SonderMind
Greater Denver Area
1 day ago
+33
Our purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you'll make an impact The mission of the Director of Product is to craft the strategy and lead the execution

Wellness Coordinator

SonderMind
Greater Denver Area
1 day ago
+33
Our purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you’ll make an impact SonderMind is hiring a Customer Service Representative (known as Wellness Coordinators)

Senior Product Manager- Search & Matching Algorithms

SonderMind
Greater Denver Area
1 day ago
+33
Our purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. About this Role We are  seeking to hire a Senior Product Manager to own the strategy and tactical execution for

Senior Product Manager (B2B)

SonderMind
Greater Denver Area
1 day ago
+33
Our purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you'll make an impact As a Senior Product Manager you will  own the strategy and tactical execution for

Scrum Master

SonderMind
Greater Denver Area
1 day ago
+33
Our Purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike.    How you'll make an impact   The Scrum Master will work closely with the Agile teams to influence, motivate,

IT Manager

SonderMind
Greater Denver Area
1 day ago
+33
  Our purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you’ll make an impact The mission of the IT Manager is to ensure that SonderMind team members have the

Implementation Specialist

SonderMind
Greater Denver Area
1 day ago
+33
SonderMind is hiring an Implementation Specialist to implement and support Medical Behavioral Integration models with our healthcare partners. We are searching for an operationally-minded problem solver to implement existing solutions and develop improved solutions to streamline the client experience between healthcare practices and SonderMind providers. In this position, you will use skills in project management, solution design, and problem

Financial Analyst

SonderMind
Greater Denver Area
1 week ago
+33
  Our purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you'll make an impact  In this role, you will work closely with the finance leadership team in analyzing &

Senior Software Engineer

SonderMind
Greater Denver Area
1 week ago
+33
SonderMind is hiring Senior Software Engineers with strong Ruby on Rails experience to support our network of clients & providers. As a Senior Software Engineer, you will be able to make immediate impact on design and implementation decisions with the team. You will drive and participate in design sessions as well as constantly evaluate technologies and trends to be leveraged to optimize our platform. You will join a motivated team that

Provider Education Coordinator

SonderMind
Greater Denver Area
2 weeks ago
+33
Our purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you’ll make an impact The mission of the Provider Education coordinator is to create a first-class experience

Director of Credentialing Operations

SonderMind
Greater Denver Area
2 weeks ago
+33
Our purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike. How you’ll make an impact The Director of Credentialing Operations will be responsible for overseeing SonderMind

Manager, Technical Accounting

SonderMind
Greater Denver Area
3 weeks ago
+33
Our purpose SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike.  How you’ll make an impact You will make an impact by assisting with bringing all accounting functions in-house.