Business Operations Manager

| Greater Denver Area
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Some roles may be remote (as stated in the Job Title).  Remote roles can sit in any of the following 26 states: AZ, CA, CO, CT, DC, FL, GA, ID, IL, KS, MA, MD, MI, MN, NC, NJ, NY, OR, PA, SC, TN, TX, UT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

Guild is hiring for a Business Operations Manager, Tuition Assistance Operations to support the analysis, design, and implementation of operational processes and priorities for Guild’s Tuition Assistance Payments function, a first-of-its-kind tuition payment platform that ensures our students receive their employers’ tuition benefits in an accurate and timely manner.

In particular, we are looking for someone who can think critically about current processes and systems to recommend and implement process improvements. In addition, this role will document standard practices, define business requirements, propose potential solutions and help solve unique, sophisticated problems. This person will lead the organizational change activities to establish a culture of continuous improvement. We are looking for a teammate who wants to roll up their sleeves, own, advocate and deploy processes designed to increase the effectiveness and efficiency of the team, and is interested in documenting and analyzing data and processes to help constantly improve outcomes for all Guild’s partners.

As an Business Operations Manager, Tuition Assistance Operations you will:

  • Serve as a Tuition Assistance authority and fully understand processes and workflows and their impact on the overall business, the Tuition Assistance and Payments Operations teams and other the multi-functional teams
  • Identify and make recommendations for opportunities related to process and/or operational improvements that increase customer satisfaction, eliminate waste, improve efficiency and effectiveness of internal practices and reduce risk
  • Document and maintain the end-to-end tuition invoicing operating flows
  • Analyze, identify, and implement potential process, automation and systems enhancements to create efficiencies and reduce resource allocation for routine tasks, procedures, and reports; assist in the completion of projects
  • Be responsible for discovery and evaluation of potential changes to our workflows and make recommendations on how to best accommodate these
  • Partner with Product, Technology and Payment Leadership teams to prioritize system, process, product and operational improvements
  • Standardize work through clear process documentation, knowledge management and training protocols
  • Assess and implement strategic changes across the payment lifecycle
  • Help create process and program improvements and support the implementation of operational changes for new/existing Partner launches

You are a good fit for this role if you have:

  • 5-9 years of total experience in similar or related roles, preferably in dynamic multi-functional organizations where attention to detail and adaptability were critical
  • Proven track record leading Business Analysis, Change Management and/or Process Improvement processes in a dynamic, multi-stakeholder, and multi-functional business
  • Excellent critical thinking skills and ability to analyze data to develop, measure, and evolve processes
  • Experience in Billing, Finance, Accounting, or other technical operational area(s) preferred
  • Experience in a startup, as a consultant or similar fast-paced environment(s) where there is frequent change and a need to demonstrate and act with a sense of urgency
  • Ability to break down sophisticated problems and processes into easy-to-understand parts
  • Exceptional written and oral communication skills and ability to relay sophisticated topics in an easy-to-understand manner and tailor this to various partners
  • Experience using Salesforce, CRM systems, and/or other business tools - Looker is a plus!
  • Ability to support a wide variety of projects to improve team processes and outputs
  • Ability to develop strong relationships and communicate effectively while under pressure - balancing confidence, modesty, and tact
  • Passion for higher education and our mission
  • Bias to action - You aim to project completion and are motivated by getting stuff done
  • Ability to persuade/influence others

Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Additionally, we feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary range of $85,000 - $103,750 as well as company stock options.

#LI-JW1

Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion. 

Guild is a female-led, Certified B Corporation - and with a valuation of $3.8 billion is one of the highest-valued, privately held education companies in the world, and the only one led by a woman. Guild's investors include Ken Chenault, General Catalyst Partners, chairman and former CEO of American Express, Emerson, LeadEdge Capital, and Iconiq.

Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits: 

  • Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
  • Access to a 401k to help save for the future
  • 3 weeks of vacation in the first year and an open vacation policy after year 1 to help recharge
  • 8 days of fully-paid sick leave, to take the time to heal and or recover 
  • Family-friendly benefits, including 14 weeks of parental leave, employer-paid short-term and long-term disability, employer-sponsored life insurance, and fertility care benefits.
  • Well-rounded wellness benefits including access to free and low cost mental health resources and support services
  • Education benefits and tuition assistance to help your future development and growth

Guild requires COVID-19 vaccines for all employees and guests attending Guild events or entering Guild offices. We will be using both Clear’s Digital Vaccine Card and state-sponsored vaccine passports to verify proof of vaccine. Accommodations or exceptions can be requested for medical or religious reasons. 

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Location

Our downtown Denver office is easily accessible via public transportation, with plenty of restaurants in the surrounding area.

An Insider's view of Guild Education

What’s the vibe like in the office?

We're fast-paced and got a little bit of a startup vibe, so there's always plenty to learn from and grow!People are collaborative and ready to bring their knowledge, experience, and ideas to the table to make sure we're doing right by each other and our students.As hard-working as everyone is, you can also be rest assured we also love to celebrate!

Kendry

Bilingual Student Success Advisor

How do you collaborate with other teams in the company?

We're incredibly cross functional and believe heavily in developing and cultivating strong relationships not only with our external partners, but internally across and within departments as well. One of my favorite traditions is that each new hire at Guild is given a coffee card when they start to encourage them to grab coffee with others and get t

Annie

Partner Marketing, Employer Success

How has your career grown since starting at the company?

Since my humble beginning as a Guild Intern, I have had opportunities afforded to me that stretch me in ways that align with my values and push me to be a little uncomfortable while still having welcome support. I’m now in a position where I get to learn first-hand from experts that I don’t believe I was qualified for before working at Guild.

Paco

Senior Associate of University Operations

What kinds of technical challenges do you and your team face?

My team works on ensuring that new users can find what they need and engage with our platform easily. Many of the technical challenges we face involve scaling the early-stage version of Guild’s app into something more flexible for our next growth phase. We deal with the difficult (but fascinating!) tradeoffs of these decisions every day.

April

Software Engineer

What are Guild Education Perks + Benefits

Guild Education Benefits Overview

At Guild, we’re expanding opportunity for America’s workforce, and we’re committed to doing the same for our own employees by supporting them professionally and personally. Guild offers benefits and perks to support all employees and their families. From $0 medical premiums to a flexible parental leave policy to tuition assistance to company equity for all employees, we have something for everyone at Guild.

Culture
Volunteer in local community
Guild has a yearly "Guild Gives Back" day, where we provide organized volunteer opportunities to all our employees as well as a "12 Days of Giving" around the holidays!
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Guild has a highly diverse management team, with nearly 75% of employees reporting to female leadership.
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
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