Essential Duties and Responsibilities:

• Manage communication with members from pre-trip planning through post-trip follow up
• Assist with necessary deliverables, including pre-trip preparation, amenities, coordination
• Ensure data collection of guest information for Bespoke trips with member care and vendors
• Great attention to detail in transforming itineraries into the Travefy platform, so as they are exactly to what has been booked and sold
• Confirming all members have acknowledged Terms & Conditions for Bespoke trips
• Ability to adapt and add on to current scope of an itinerary
• Maintain accurate billing payments and invoicing for Bespoke trips
• Conflict resolution skills when dealing with member and vendor relationships
• Maintain current Bespoke online tools (Wiki & Website) with accurate information
• Develop strong relationships with multiple providers
• Knowledge of Virtuoso and what benefits it can offer members
• Excellent understanding of airline booking requirements and implications to a trip itinerary
• Good understanding of international passport and visa regulations in many countries
• Experience with current communication technology/systems (MS Outlook, Salesforce, Chat applications) and aptitude to learn new systems
• Experience interacting with and serving our affluent clientele
• Excellent phone manner to communicate and build relationships internally and externally
• Comfortable traveling alone and planning cost-effective flights, hotels, and itineraries
• Available via email, phone and Skype during Inspirato’s standard hours of operations, i.e., Monday to Friday from 8:30 AM to 5:30 PM (MT)
• Access to high speed internet connection
• Flexible work and travel schedule, willing to work and travel over weekends or be available for any issues that arise with member travel

Qualifications: Candidate must meet the following qualifications:

Preferred

• Experienced in CRM systems such as Salesforce or CB+
• Multilingual
• Knowledge of Virtuoso and the value of Virtuoso brand recognition
• Extensive global travel experience

Required:

• Candidate possess a college degree
• At least 2 years of similar job-related experience or event planning experience
• 10% travel for site visits and event execution
• Travel industry knowledge and background
• Experience working with luxury clients
• Conflict resolution skills when dealing with member and vendor relationships
• Ability to develop strong relationships and manage multiple partners, vendors, and programs.
• Must have strong communication skills (verbally and written) with the ability to present experience plans to internal teams and external partners.
• Proficient in all Microsoft office operating systems
  
  • Solid excel background – ability to understand and create basic financial models in excel
  • Must possess a strong desire to learn new computer software systems
• Self-driven with maintaining a personal schedule to accomplish daily tasks
• Extremely detail oriented and organized
• Flexible work and travel schedule, willing to work and travel over weekends or be available for any issues that arise with member travel
• Must be comfortable traveling alone and planning flights, hotels, and itineraries in a cost-effective manner

Inspirato is a leading luxury hospitality company that manages, staffs and maintains an exclusive collection of branded luxury vacation homes. Unlike Internet vacation rental brokers, we offer a carefully crafted experience delivering the luxury and service of a five-star hotel in the comfort of a spacious home. This includes investing in luxury furnishings, kitchen appliances, linens, and toiletries for every home, plus an expert service team and local on-site concierge to manage the pre-arrival planning, daily housekeeping, and maintenance. With our unparalleled expertise in residential travel, we ensure the consistently luxurious experience that discerning travelers demand. For those who can’t imagine traveling any other way, our private club provides full access to the Inspirato Collection of 900+ vacation options, members-only rates, and valuable travel benefits. For more information on Inspirato, please visit www.inspirato.com.