Account Manager

| Greater Denver Area

Role description:

Play hard. Work harder. Win.

We are looking for people who are:

  • Confident
  • Highly Impatient
  • Proactive
  • Assertive
  • Competitive
  • Persuasive
  • Enthusiastic
  • Fast paced
  • Bilingual- Fluent in Italian

If this sounds like you, keep reading. If it doesn’t sound like you, don’t.

The Account Management team is a group of hardcore problem solvers and optimizers that love to crush.  Our clients love us, and we love them.  The Account Managers are a major part of that.  We are like the doctors of FareHarbor – doing routine checkups on our clients, and suggesting improvements to their FareHarbor setup ensuring they are healthy and successful.

This position is responsible for managing over 250+ accounts. Your entire directive is to optimize the FareHarbor client experience. This role will be a combination of proactively suggesting changes to promote client success, as well as addressing inbound requests to improve the online booking experience for FareHarbor customers.  We are looking for a supreme problem solver; and creative individual who is willing to do whatever it takes for each FareHarbor account.

Responsibilities:

  • Build and nurture existing relationships with over 7000 FareHarbor accounts throughout the Americas
  • Pro-actively advise and suggest improvements to ensure client satisfaction
  • Become an expert on FareHarbor to handle unique problems that face clients with their online bookings and reservation management
  • Understand the differences between FareHarbor and other online booking platforms to effectively communicate with clients
  • Become well versed in online booking trends in the tour and activity industry to share relevant information with clients
  • Be a team player and enjoy working in a fast-paced environment while maintaining calm composure working under high pressure situations

Requirements:

  • Legally authorized to work in the United States
  • Undergraduate College Degree (4 years)
  • Some experience in B2B or B2C sales
  • Proven ability to keep organized and prioritize workload
  • Excellent time management skills
  • Well-spoken and well written
  • Comfortable suggesting change
  • Flexible working in a fast paced environment
  • Easy ability to adapt to change

Bonus Points if you have:

  • Experience using Google Analytics e-commerce tracking

Benefits:  

  • 23 vacation days per year (based on 40 hours per week)
  • 401k + Employer Matching
  • Health Insurance
  • Central Denver Location
  • Social Hours & Events

 

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Location

1515 Cleveland Place, Denver, CO 80202

What are FareHarbor Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Company Outings
Happy Hours
Pet Friendly
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