VORTO
Vorto.AI is an AI driven autonomous supply chain platform.
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Operations Control Representative

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About Vorto

Vorto is on a mission to increase sustainability and create more jobs by making supply chains more efficient across the entire value chain. Through powerful AI technology, Vorto's autonomous supply chain platform seeks to reduce carbon emissions caused by supply chain transportation, improve the lives of approximately 3.5 million truck drivers and create more jobs across all players in B2B transactions. We operate in a very fast-paced and nimble environment that is highly focused on a team-first, accomplishment-oriented culture that is passionate about the organization's success. Our products have been developed by a world-class engineering team that simplifies complex business problems to a degree where adoption is effortless. We encourage you to visit our careers page and read this blog post to learn more about our culture.

About the Role

Are you passionate about leading operational excellence in an entrepreneurial and dynamic work environment? Are you yearning for an opportunity to utilize your creativity to grow a scaling process? We are looking for an Operations Control Representative to join us on our journey to facilitate a digital revolution in the B2B supply chain.

The Operations Control Representative performs best in class inbound customer support with an emphasis on technical application assistance and operations assistance for truck drivers and carriers.

Essential Duties and Responsibilities:

  • Demonstrates functional skills to troubleshoot and resolve technical problems and other general account inquiries over the phone/live chat room in a single customer interaction to maximize the customer experience
  • Corrects discrepancies on customers' accounts, and researches and resolves billing questions (invoices, bonuses, vouches, cheque requests) where necessary.
  • Follows established escalation procedures to expedite prompt resolution.
  • Identifies opportunities for support automation and process improvement.
  • Cultivates a positive customer experience with every interaction to build and maintain user relationships.
  • Supports other lines of business as volumes dictate.
  • Other duties and special projects as assigned

Requirements

  • Ability to articulate relevant information and directions in an organized and concise manner
  • Ability to work 12 hours shifts, 7 days a week, rotating day and evening shifts with a week off in between
  • Understanding of service-focused operations teams that support a group of customers whose operations are 24/7/365
  • Proficiency in Microsoft Office (outlook, excel, word)
  • Demonstrate a strong sense of urgency in all projects and an ability to prioritize and re-prioritize as necessary.
  • Ability to multi-task projects and required tasks in an organized fashion
  • Ability to work in a team environment as well as self-motivated in individual projects
  • Ability to communicate both verbally and written to all levels of the organization

Educational/Experience Requirements:

  • Bachelor’s Degree preferred
  • 1-3 years supply chain/logistics or related experience and/or training

Compensation: Starting at $20.80 per hour with opportunity for an increase after 60 days based on performance.

Benefits

At Vorto we are committed to developing our employees and providing them exciting opportunities to grow and prosper in their careers.

We offer a competitive benefits package as well as numerous additional perks, including:

  • Competitive compensation package
  • Paid Time Off and Holidays
  • Health, Dental and Vision Insurance
  • 401(k) retirement plan with company match
  • Flex and Health Savings Plans
  • Company-paid life and short-term disability insurance
  • Company-paid parking or RTD pass
  • Voluntary income protection benefits including Life, AD&D, Critical Illness, Hospital Indemnity, and Accident Protection Insurance
  • Tuition Assistance
  • Employee Assistance Program (EAP)
  • Free or discounted legal program
  • Product & Services Discount Program
  • Modern office space in downtown Denver with daily coffee, tea, drinks & snacks
  • We supply the industry's best hardware and productivity software.

Vorto is an Equal Opportunity Employer.

The Operations Control Representative position will be posted until a qualified candidate is hired.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.

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Henry Reohr
Product Manager
It’s OK To Fail
Where camaraderie equals progress.
Vorto’s culture in one word? “Supportive,” said Henry Reohr. “I’ve never worked with such high-performing team members who are still able to go out of their way to help one another.” He knows his teammates have his back, and vice versa. Together, they have built an environment where failure is OK. “We just work together to move forward,” Reohr said. That sense of camaraderie goes beyond 9-5: The team frequently eats dinner together, and they now have a monthly game night thanks to a new employee’s enthusiasm — proof that togetherness starts from the beginning.
Vorto’s culture in one word? “Supportive,” said Henry Reohr. “I’ve never worked with such high-performing team members who are still able to go out of their way to help one another.” He knows his teammates have his back, and vice versa. Together, they have built an environment where failure is OK. “We just work together to move forward,” Reohr said. That sense of camaraderie goes beyond 9-5: The team frequently eats dinner together, and they now have a monthly game night thanks to a new employee’s enthusiasm — proof that togetherness starts from the beginning.
We have opportunities to shape culture. If you are willing to take initiative, organize something and rally the team around it, then the company will support you.
Ryan Baldini
AI Engineer
Own It
People-focused tech brings a sense of accountability.
When Baldini joined the engineering team, it was a small ragtag group with little experience, but they worked together to build a successful company. The team is now more robust with complementary skills and levels of expertise, plus strong code-review and mentoring processes — yet they maintain a fairly loose organizational and development process. “Our engineers have the freedom to build the solution that is most appropriate to the problem at hand,” Baldini said. They take ownership of those solutions and push themselves to make a difference for people who rely on the tech to do their jobs.
When Baldini joined the engineering team, it was a small ragtag group with little experience, but they worked together to build a successful company. The team is now more robust with complementary skills and levels of expertise, plus strong code-review and mentoring processes — yet they maintain a fairly loose organizational and development process. “Our engineers have the freedom to build the solution that is most appropriate to the problem at hand,” Baldini said. They take ownership of those solutions and push themselves to make a difference for people who rely on the tech to do their jobs.
When we ship a new feature to production, that change immediately affects the livelihoods of thousands of people. That brings urgency and accountability to our team.
Kelsey Abernathy
Operations Manager
The Golden Rule
Lead others how you want to be led.
Kelsey Abernathy strives to be the type of leader she’d want to work for. She makes a tireless effort to identify her team members’ individual strengths and opportunities to help them grow, and she leads by example with honesty. “I’m not afraid to admit I do not know the answers and take that as a learning opportunity for both myself and my employees,” Abernathy said. In weekly one-on-ones with her team members, Abernathy discusses their strengths and goals and ways they can improve to achieve them. She provides encouragement and access to training, and, above all, a supportive space.
Kelsey Abernathy strives to be the type of leader she’d want to work for. She makes a tireless effort to identify her team members’ individual strengths and opportunities to help them grow, and she leads by example with honesty. “I’m not afraid to admit I do not know the answers and take that as a learning opportunity for both myself and my employees,” Abernathy said. In weekly one-on-ones with her team members, Abernathy discusses their strengths and goals and ways they can improve to achieve them. She provides encouragement and access to training, and, above all, a supportive space.
The work we do is hard. As a manager, I will do whatever it takes to ensure my team knows they are appreciated.

What are VORTO Perks + Benefits

VORTO Benefits Overview

Vorto provides the latest in tech and even a 401(k) with a company match which are rare for a startup. This is possible due to the rapid market success of our products, which flow directly from our culture of relentless speed of innovation. Our level of success has enabled Vorto to be competitive in pay along with a big upside in equity potential.

Culture
Team based strategic planning
Open office floor plan
Diversity
Highly diverse management team
Health Insurance + Wellness
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Financial & Retirement
401(K) matching
Company equity
Vacation + Time Off
Paid holidays
Office Perks
Commuter benefits
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Professional Development
Promote from within
View full list of perks + benefits
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