VORTO
Vorto.AI is an AI driven autonomous supply chain platform.
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Operations Account Manager

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About Vorto

Vorto is on a mission to increase sustainability and create more jobs by making supply chains more efficient across the entire value chain. Through powerful AI technology, Vorto's autonomous supply chain platform seeks to reduce carbon emissions caused by supply chain transportation, improve the lives of approximately 3.5 million truck drivers and create more jobs across all players in B2B transactions. We operate in a very fast-paced and nimble environment that is highly focused on a team-first, accomplishment-oriented culture that is passionate about the organization's success. Our products have been developed by a world-class engineering team that simplifies complex business problems to a degree where adoption is effortless. We encourage you to visit our careers page and read this blog post to learn more about our culture.

We are backed by Golden Gate Capital, a Tier 1 private equity firm based in San Francisco, CA. Golden Gate has a diverse portfolio of companies with over $19 billion in committed capital.

About the Role

Are you passionate about leading operational excellence in an entrepreneurial and dynamic work environment? Are you yearning for an opportunity to utilize your creativity to grow a scaling process? We are looking for an Operations Account Manager to join us on our journey to facilitate a digital revolution in the B2B supply chain. We are a culture-first organization that works relentlessly to maintain our culture.

The Operations Account Manager will work with our operations and engineering teams to foster customer relationships through feature development, customer, and customer-vendor onboardings, account management and support operations.

Essential Duties and Responsibilities:

  • Support one or multiple SaaS Customers
  • Provides strategy and a playbook for the team that aligns with overall company vision and objectives
  • Leads the change management and adoption cycle of users which includes the delivery and articulation of Vorto’s value proposition to various customer stakeholders
  • Trains and onboards users across a customer’s supply chain and logistics network
  • Provides support to the customer, including development of support automation tools
  • Understand and sell solutions aligned to customers’ unique problems and strategic objectives
  • Identify new opportunities to drive innovation to the market and strategize development ideas to address these opportunities
  • Liaise between customer users and Vorto’s Product team for evaluation of new features
  • Maintains relationships with customer stakeholders, including buyers, influencers, users, and their vendors
  • Immerses yourself in the business & company strategy to understand our biggest opportunities for growth
    • Works with both internal and external stakeholders to drive product partnerships and influence our product development roadmap to drive growth and differentiation
    • Establishes KPIs and implement regular reporting to ensure measurement of strategic progress
  • Other duties and special projects as assigned

Requirements

  • 3+ years of experience with Customer Change Management/ Customer Service Required
  • Prior experience in oil and gas industry preferred
  • Prior SaaS experience preferred
  • Proven track record of exceeding annual targets and KPIs
  • Experience building networks and relationships at all levels of an organization (internal & external)
  • Proven ability to work cross functionally across customers’ operations, IT, supply chain, logistics and finance departments while supporting customer adoption
  • Understanding of service-focused operations teams that support a group of customers whose operations are 24/7/365
  • Proficiency in Microsoft Office (outlook, excel, word)
  • Demonstrate a strong sense of urgency in all projects and an ability to prioritize and re-prioritize as necessary.
  • Ability to multi-task projects and required tasks in an organized fashion
  • Ability to work in a team environment as well as self-motivated in individual projects
  • Ability to communicate both verbally and written to all levels of the organization
  • Ability to travel up to 50%

Educational/Experience Requirements:

  • Associates or bachelor’s degree (B.A.)

Compensation: $98-115k

Benefits

At Vorto we are committed to developing our employees and providing them exciting opportunities to grow and prosper in their careers.

We offer a competitive benefits package as well as numerous additional perks, including:

  • Competitive compensation package
  • Paid Time Off and Holidays
  • Health, Dental and Vision Insurance
  • 401(k) retirement plan with company match
  • Flex and Health Savings Plans
  • Company-paid life and short-term disability insurance
  • Company-paid parking or RTD pass
  • Voluntary income protection benefits including Life, AD&D, Critical Illness, Hospital Indemnity, and Accident Protection Insurance
  • Tuition Assistance
  • Employee Assistance Program (EAP)
  • Free or discounted legal program
  • Product & Services Discount Program
  • Modern office space in downtown Denver with daily coffee, tea, & drinks
  • We supply the industry's best hardware and productivity software

Vorto is an Equal Opportunity Employer.

The Operations Account Manager position will remain open until a qualified candidate is hired.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.

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Henry Reohr
Product Manager
It’s OK To Fail
Where camaraderie equals progress.
Vorto’s culture in one word? “Supportive,” said Henry Reohr. “I’ve never worked with such high-performing team members who are still able to go out of their way to help one another.” He knows his teammates have his back, and vice versa. Together, they have built an environment where failure is OK. “We just work together to move forward,” Reohr said. That sense of camaraderie goes beyond 9-5: The team frequently eats dinner together, and they now have a monthly game night thanks to a new employee’s enthusiasm — proof that togetherness starts from the beginning.
Vorto’s culture in one word? “Supportive,” said Henry Reohr. “I’ve never worked with such high-performing team members who are still able to go out of their way to help one another.” He knows his teammates have his back, and vice versa. Together, they have built an environment where failure is OK. “We just work together to move forward,” Reohr said. That sense of camaraderie goes beyond 9-5: The team frequently eats dinner together, and they now have a monthly game night thanks to a new employee’s enthusiasm — proof that togetherness starts from the beginning.
We have opportunities to shape culture. If you are willing to take initiative, organize something and rally the team around it, then the company will support you.
Ryan Baldini
AI Engineer
Own It
People-focused tech brings a sense of accountability.
When Baldini joined the engineering team, it was a small ragtag group with little experience, but they worked together to build a successful company. The team is now more robust with complementary skills and levels of expertise, plus strong code-review and mentoring processes — yet they maintain a fairly loose organizational and development process. “Our engineers have the freedom to build the solution that is most appropriate to the problem at hand,” Baldini said. They take ownership of those solutions and push themselves to make a difference for people who rely on the tech to do their jobs.
When Baldini joined the engineering team, it was a small ragtag group with little experience, but they worked together to build a successful company. The team is now more robust with complementary skills and levels of expertise, plus strong code-review and mentoring processes — yet they maintain a fairly loose organizational and development process. “Our engineers have the freedom to build the solution that is most appropriate to the problem at hand,” Baldini said. They take ownership of those solutions and push themselves to make a difference for people who rely on the tech to do their jobs.
When we ship a new feature to production, that change immediately affects the livelihoods of thousands of people. That brings urgency and accountability to our team.
Kelsey Abernathy
Operations Manager
The Golden Rule
Lead others how you want to be led.
Kelsey Abernathy strives to be the type of leader she’d want to work for. She makes a tireless effort to identify her team members’ individual strengths and opportunities to help them grow, and she leads by example with honesty. “I’m not afraid to admit I do not know the answers and take that as a learning opportunity for both myself and my employees,” Abernathy said. In weekly one-on-ones with her team members, Abernathy discusses their strengths and goals and ways they can improve to achieve them. She provides encouragement and access to training, and, above all, a supportive space.
Kelsey Abernathy strives to be the type of leader she’d want to work for. She makes a tireless effort to identify her team members’ individual strengths and opportunities to help them grow, and she leads by example with honesty. “I’m not afraid to admit I do not know the answers and take that as a learning opportunity for both myself and my employees,” Abernathy said. In weekly one-on-ones with her team members, Abernathy discusses their strengths and goals and ways they can improve to achieve them. She provides encouragement and access to training, and, above all, a supportive space.
The work we do is hard. As a manager, I will do whatever it takes to ensure my team knows they are appreciated.

What are VORTO Perks + Benefits

VORTO Benefits Overview

Vorto provides the latest in tech and even a 401(k) with a company match which are rare for a startup. This is possible due to the rapid market success of our products, which flow directly from our culture of relentless speed of innovation. Our level of success has enabled Vorto to be competitive in pay along with a big upside in equity potential.

Culture
Team based strategic planning
Open office floor plan
Diversity
Highly diverse management team
Health Insurance + Wellness
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Financial & Retirement
401(K) matching
Company equity
Vacation + Time Off
Paid holidays
Office Perks
Commuter benefits
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Professional Development
Promote from within
View full list of perks + benefits
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