Technical Writer at ReCharge

| Remote
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Overview 

With over 10,000 online merchants launching subscriptions and over 1,000,000 subscribers powered by ReCharge, we have a lot of store owners to support. Our mission to make repeat orders easier began five years ago as a bootstrapped startup and today we're at the forefront of recurring billing software with over 200 remote-first employees around the globe processing hundreds of millions of dollars in sales every month.

As a Technical Writer you will work closely with Product and Engineering teams to create in-depth technical documentation for Recharge’s solutions and emerging products. You will be supporting existing product/process documentation as well as documenting new features and applications that arise. The documentation created will be made available to support our customer base and partners from a technical standpoint. 

 What You’ll Do
  • Live by and champion our values: #ownership, #empathy, #simple-solutions.
  • Develop and deliver high quality, user-friendly documentation for customers, partners and internal consumers.
  • Collaborate and communicate with Engineering, Customer Success, Product, and other internal teams to gather and research relevant information to enable successful documentation.
  • Track and lead project efforts: reviewing, editing and updating new and existing API documentation to validate for accuracy, clarity, consistency, and overall quality.
  • Worked with distributed, dynamic, agile software engineering teams.
  • Be a technical leader that drives project processes and technical projects to meet time sensitive deadlines.
  • Maintain continuous training on the ReCharge platform and new features.
What You’ll Bring
  • 2-5 years of experience in a technical writing role within a SaaS or Ecommerce organization
  • Recent, relevant experience writing API documentation and familiarity with SaaS
  • Strong working knowledge of documentation tools
  • Ability to communicate clearly in writing to both technical and non-technical people
  • Strong verbal communication skills to be able to excel in working cross functionally
  • Ability and desire to work in a fast-paced environment 
  • Desire to work remotely and make an impact at a start-up
  • Bachelor’s degree or equivalent in related field 

ReCharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. ReCharge Payments prohibits any form of workplace harassment.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • FlaskLanguages
    • Vue.jsLibraries
    • MatillionDatabases
    • SnowflakeDatabases
    • InVisionDesign
    • SketchDesign
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • MarketoLead Gen

Location

Located steps away from Union Station, our Wework office space is located in the Triangle Building, within easy reach of light rail, trains and buses.

An Insider's view of ReCharge

What's something quirky about your company?

There are so many reasons to love ReChargers, but what stands out among all is ReChargers are smart and good people who know who they are. Every quirk, eccentricity & youness shines, creating a very special culture that feels good to be a part of.

Mahi

VP of People Operations

What kinds of technical challenges do you and your team face?

Charging millions of people for their subscriptions on a rotating schedule is one thing. Doing it reliably, fast, and in a manner flexible enough to support the needs and wants of our many stores is a huge engineering feat.

Oz

VP of Engineering

How does the company support your career growth?

We set quarterly goals for the company and hold each department accountable to those quarterly OKRs. More importantly, we spend time focusing on the ‘why’ and how we plan to measure success. It’s important each team member knows why we’re focused on select initiatives and each individual takes ownership towards hitting these goals.

Chathri

COO

What is your vision for the company?

The ReCharge vision is to create a world where payments are frictionless. We support this vision by connecting and empowering the world through payments.

Oisin

Co-founder & CEO

What makes someone successful on your team?

We focus on being consultants first and foremost. We believe that making our merchants successful, will make us successful, too. This means jumping into the deep end with merchants scoping out solutions, being thought leaders and helping increase their customer lifetime value.

Samir

VP of Growth

What are ReCharge Perks + Benefits

ReCharge Benefits Overview

Our employees are the heart and soul of the company so we go the extra mile to take care of them.

Culture
Friends outside of work
Daily stand up
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks

Additional Perks + Benefits

We offer $250 USD/mo #remotelife stipend to spend on health and wellness and $100 USD/mo subscription to any of our customers.

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