About SonderMind:

SonderMind is redesigning mental healthcare to become more accessible, approachable and utilized. Our goal is to disrupt the current system to better support both sides of the market. We’re working to create a better experience for individuals seeking help that aligns with their needs, and to support mental health therapists in creating and maintaining a thriving private practice.
 
SonderMind was voted the #1 Best Place to Work by the Denver Business Journal and we are growing rapidly. http://bizj.us/1px5hy. If you enjoy a challenge and being part of a mission with big aspirations, SonderMind may be the place for you. 

About this role
The mission of the Business Operations Associate (CRM Administrator/Integrator) is to support cross-functional integration, standardization and optimization of the CRM and other business software solutions being utilized across SonderMind. The primary role is to act as a centralized business-minded and technically proficient resource for the existing CRM deployment to ensure it is configured and integrated with other 3rd party applications for optimal use. This individual will enable and support each department’s users to ensure data integrity in integrations, workflows, and departmental-driven reporting. This role should also proactively identify and recommend new tools or approaches to help drive outcomes needed to scale our business. And finally, as a core member of our fast growing Business Operations group, this individual will help drive Business Operations forward through any and all additional projects as assigned or identified.

OUTCOMES

• 2 weeks: Audit and gain an organizational comprehension of CRM, SonderMind database, and all other 3rd party platforms in use. Map out data flow between platforms. Administer user access rights for the whole organization and support training and onboarding where needed.
• 1 month: Improve new employee onboarding time by 1 week as measured by the time it takes each new employee to get appropriate access and gain proficiency with all relevant systems for their job function. In partnership with each department, define onboarding, training plan and clear roles and responsibilities for what lives within Business Operations vs. what lives within each department.
• 3 months: Improve Provider Recruitment and Provider Onboarding and Activation times by 20% by supporting dashboard data integrity and developing recommendations for any new functionality or modifications to ensure effective workflows, integrations and data are driving optimized real-time business decisions.
• 4-6 months: Develop and implement recommendations for larger-scale CRM and business software usage to support company scaling efforts. These may include - new business software implementations, data warehousing integrations or recommendations, additional optimizations of each tool, or new identified roles and responsibilities within Business Operations or each department to ensure efficiency and effectiveness moving forward

GOTTA HAVE:

• Deep CRM experience
• Marketing automation experience
• Interest and desire to learn and understand new business software
• Ability to translate between technical and non-technical team members
• Ability to lay out a process map and communicate it effectively to other stakeholders
• Extreme attention to and enjoyment of detail
• Learn and process new information quickly
• Ability to balance competing needs across departments and stakeholders to drive towards the best outcome 
• 2-4 years of relevant work experience
  

NICE TO HAVE:

• Healthcare experience
• Sales and Marketing experience
• Big data analytics experience 
• Experience with FreshWorks, Hubspot, GetAccept, ZenDesk, Zapier to name a few

Benefits:

• Experience and Career Growth. You will be part of the core team as the company enters a major growth phase. We always look to promote from within and everyone on the team is taking on multiple roles. We don’t know how to say “that isn’t my job.”
• Startup Environment. From our location directly across from Union Station, to unlimited coffee and healthy snacks, to a 2019 Best Place to Work office culture, things are changing and improving EVERY SINGLE DAY.
• Health, Vision, Dental and 401k. Excellent employee benefits.
• Stock Option Grant. We want all of our team to be focused on long-term success and growth.
• Mandatory Vacations. We’ve read the research and it is clear – employees who take vacation are more productive, happier and compensated more. SonderMind has an unlimited vacation policy, but REQUIRES employees to take a minimum of 3 weeks of vacation per year.
• Competitive Start-Up Salary. We all need to eat, right?
  

How to apply:

Apply with your resume AND cover letter. 

SonderMind Inc. is an equal opportunity employer. Our employees may be exposed to sensitive personal information throughout their regular duties. For this reason, we maintain exceptionally high expectations of ethical conduct and require all incoming employees to pass a background check.