Pie Insurance
Remote

Manager, Business Systems - Claims Systems

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Employer Provided Salary: 140,000-175,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.

 

Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.

The Business Systems Manager’s mission is to create a truly frictionless technology experience for our team members. In this role, our Business Systems Manager will lead a team of Application Administrators and System Analysts focused on streamlining our Claims Operational Journey through the implementation, support, and optimization of Pie’s Claims technology ecosystem. 

This role will contribute to the development of high-performing teams through strategic road-mapping / goal-setting, disciplined attention to performance metrics, continuous process improvement, mentorship, and driving outcomes for your customers.

How You’ll Do It 

  • Design 
    • Contribute to the user experience with Claims products, tools, and services resulting in high customer satisfaction
    • Develop reports, dashboards, and processes to continuously monitor data quality and integrity and assist users with report design and management
    • Design operational systems (eg. intake process, production support) that enable you to identify “friction” with respect to the systems you are accountable for and deploy continuous improvement strategies to maximize resource availability to support features that “grow the business”
    • Partner with Claims operational leadership to develop and maintain the long-term process and corresponding technology roadmap
    • Develop / support the development and maintenance of system design/process maps for operational workflows
    • Keep abreast of new platform features and functionality and provide recommendations for process improvements
    • Maintain existing Claims system integrations and lead the implementation of new integrations as needed
    • Lead the vendor selection and procurement process in collaboration with Technology and Claims leadership; this includes creating the business justification / ROI analysis, developing the system design schema, resource allocation, applicable test plans, and coordinating dependencies across the various technology value streams.
  • Collaborate
    • Work closely across business, product, and technology teams to deliver outcomes in an iterative manner by defining scope, objectives, metrics, and plan for both business process improvements and specific projects using agile principles and best practices
    • Support the Claims department by providing project management, consultation, analysis, testing, and implementation support for projects including upgrades, enhancements, and integration with broader company systems, processes, and controls
    • Surface and resolve barriers and impediments impacting the team’s focus, autonomy, empowerment, engagement, and overall continuous improvement and maturity
    • Effectively communicate relevant project information to business process owners and resolve issues in a timely fashion
    • Serve as liaison with Enterprise Technology staff and external vendors to develop and/or implement applications and analyze, troubleshoot, and resolve programming or systems-related problems
    • Be a role model in cultivating and enhancing strong partnerships across the organization and between teams
  • Lead 
    • Lead the team providing both tier one user support for issues or problems relating to use of commercial Claims technology as well as new feature/capability development
    • Provide clear direction, coaching, and support to the team; enable career development while managing performance
    • Facilitate daily operations through agile practices such as stand-ups, planning, retrospectives, etc.
    • Guide the team in experimenting with technical practices to enhance performance and effectiveness
    • Design and maintain the centralized roadmap for new Claims features/capabilities that bring the most value to the organization, including the advancement of existing and future AI technology and intelligent automation capabilities
    • Manage vendor relationships including license analysis, and renewals

The Right Stuff

  • 5-7 years of experience leading, coaching, and developing technical teams (preference for business systems orientation)
  • 3+ years Business Systems related experience directly with Claims & Finance Technology ecosystems (Claims Management Systems (eg. Origami Risk), Omnichannel / Telephony, Salesforce Service and Finance Clouds, Looker, Content Management Platforms, Managed Care Systems and Integrations, AP technology)
  • Prior experience working with Enterprise Data Warehouses and commercial tools to meet the reporting and analytics needs of your constituency
  • Experience conducting market analyses as required to address business process gaps via technology
  • A proven functional/technical professional with at least 1 full lifecycle Claims System implementation
  • Experience with project management and planning within an Agile framework (Kanban, Scrum, SAFe, etc.) and tooling (Jira, Asana, etc.) as a product manager or scrum master; in addition, an understanding of Software Development Methodologies and Object-Oriented Design
  • Ability to adapt and handle multiple competing priorities in an agile environment
  • Ability to communicate effectively and cultivate strong relationships with working partners  
  • Bachelor’s degree in computer science, information systems, or other technology field or equivalent number of years of experience
  • A willingness to travel ~15% of the time

#LI-JE1

Base Compensation Range

$140,000$175,000 USD

Compensation & Benefits 
  • Competitive cash compensation
  • A piece of the pie (in the form of equity)
  • Comprehensive health plans
  • Generous PTO
  • Future focused 401k match
  • Generous parental and caregiver leave
  • Our core values are more than just a poster on the wall; they’re tangibly reflected in our work 

Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we’ve identified a talented individual who we’d like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges. 

Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.

Location Information 

Unless otherwise specified, this role has the option to be hybrid or remote. Hybrid work locations provide team members with the flexibility of working partially from our Denver or DC office and from home. Remote team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.

Additional Information

Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

Pie Insurance participates in the E-Verify program. Please click here, here and here for more information.

Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy.  

Pie Insurance Announces $315 Million Series D Round of Funding

Built In honors Pie in its 2024 Best Places to Work Awards

Pie Insurance Named a Leading Place to Work in Colorado

 

#LI-REMOTE

#BI-REMOTE

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What are Pie Insurance Perks + Benefits

Culture
Volunteer in local community
Open door policy
OKR operational model
Pair programming
Open office floor plan
Flexible work schedule
Pie provides employees with a flexible work schedule that includes Core hours.
Remote work program
Pie-oneers can work where they are most productive, whether that's in the office or from home.
Diversity
Highly diverse management team
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave
Generous parental leave
We provide up to 16 weeks of parental leave for the primary caretaker. Pie also provides 16 weeks of leave for the secondary caretaker.
Family medical leave
Return-to-work program post parental leave
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Generous PTO policy
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
We offer team members a parking subsidy.
Relocation assistance
Home-office stipend for remote employees
All Pie-oneers receive both a one time lump sum stipend when they join Pie as well as a monthly stipend to help them cover any work from home expenses like internet and phone bills.
Onsite gym
Professional Development
Lunch and learns
Promote from within
Online course subscriptions available

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