Cloud Analyst Intern (Sophomore's need only apply)
Job Description:
We have an exciting opportunity for a Cloud Analyst Intern to work full time over the summer.
Requirements
- Currently enrolled and pursuing a Bachelor’s in Information Technology, Computer Science, or Business Degree (with interest in IT) program with a graduation date no earlier 2022
- Available to work full-time (40 hours/week) during the summer (May or June through Mid-August)
Job Description:
- Responsible for managing the on-going support to customers to confirm that they continue to make effective use of the application and its features.
- Responsible for the triage, troubleshooting, documentation and resolution of support tickets.
- Regular interaction with internal teams.
- Responsible for the troubleshooting interactions of suppliers and customers with the platform.
- Support to the internal technical teams.
- Escalation to the internal technical teams, when required.
- Responsible for developing user stories with internal and external teams.
- Responsible for software testing and validation.
- Responsible for assisting with the integration of the vendors and customers onto the platform.
Preferred Education & Experience:
- Knowledge of cloud services (PaaS, Saas, IaaS, etc.), including Microsoft Azure and Amazon AWS
- Understanding of standard software development processes and methodologies (Agile and Continuous Integration/Delivery), including supporting tools such as Atlassian, Jira, etc.
- General understanding of REST APIs
- Experience with tools such as Fiddler, Postman, Chrome Developer Tools, etc.
- Sophomore’s graduating in 2022
US-CO-Denver, Colorado (Panorama Arrow Building)