Senior Workplace Manager at The Trade Desk
The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media-buying platform that helps brands deliver a more insightful and relevant ad experience for consumers — and sets a new standard for global reach, accuracy, and transparency.
So if you’re talented, driven, creative, and hungry to bring something entirely new and wildly ambitious into the world (and have some fun doing it), then we want to talk.
WHAT WE DO:
The Trade Desk is seeking an inspirational Senior Workplace Manager to join our dynamic Workplace Services team! This role covers a diverse scope that is responsible for directing and managing day-to-day operations that cover multi-complex groups of offices within a close geographical region. The Senior Workplace Manager will lead a team that is responsible for creating a “best in class” workplace experience by overseeing vendor services, driving workplace communications, establishing stakeholder relations, and identifying ongoing opportunities for improvement. This person will be a strong Cultural Ambassador for The Trade Desk bringing first-class hospitality and a customer centric approach to work each day. Candidates must be able to work independently with little or no on-site supervision, be able to manage multiple projects in a fast-paced environment and have excellent written and verbal communication skills. The candidate should have strong mentorship qualities to guide and educate team members and office staff. This role is multi-faceted, dynamic and engaging; an upbeat, positive attitude is a must.
WHAT YOU'LL DO:
Lead efforts to elevate the holistic workplace experience by demonstrating a strong hospitality focus across wide array of services such as: employee and guest arrival experience, office communications, food and beverage, facilities, health and safety, space planning, office culture activation, events support, and shipping and receiving
Maintain and influence effective relationships with senior business leaders and teams across functional areas throughout the organization that effectively balance the needs of the workplace team, the office, and the business
Lead communication efforts for our team, communicate difficult concepts across various platforms with professionalism, creativity, and clarity in a way that effectively influences others
Partner with members of the Workplace team and other departments to help ensure successful completion of special office projects
Actively assess the pulse of the office by engaging with employees at all levels of the organization and sharing insights with the workplace leadership team in order to achieve successful organizational outcomes
Use independent judgment, proactively and efficiently manage end to end workplace operations, create and implement scalable process and procedures, manage budgets, and oversee delivery of programs and services that positively impact the workplace culture and employee productivity
Coach and mentor other members of the team and provide guidance on complex issues facing the workplace organization
Identify, negotiate, and manage strategic vendor relationships and address service concerns through timely feedback and performance reviews
Delegate and prioritize effectively while balancing competing priorities
Regularly exercise discretion and independent judgement to implement important action
Understand importance of local government nuances and rules & regulations
Partner with HR and building management to communicate information to employees and visitors in a timely manner to ensure a safe and secure workplace for everyone
Work closely with other managers and senior leaders to coordinate across departments and build The Trade Desk’s organizational capabilities
Maintain broad understanding of the processes, procedures, and systems used to accomplish team’s work and familiarity with the underlying concepts in other disciplines within the function
WHO YOU ARE:
Bachelor’s degree + 5 years of direct experience (or 10+ years of comparable experience) implementing and managing a fast-paced office or professional work environment. Experience within tech sector is a plus
Excellent organizational and problem-solving skills, be solution focused, have high EQ, be professional, collaborative, reliable, and have a genuine interest in providing excellent overall service
Passion – your work matters, and you deliver it with an upbeat, positive attitude with attention to detail
Grit – sometimes solutions take creative thinking and multiple iterations. You are resilient to finding solutions
Excellent Decision Quality – Know when to escalate and when to decide. Understand how decisions can have impact across teams, offices, and global objectives
Strong team player with experience in working with C-Suite and Executive levels
Experience managing team members that consist of either managers or individual contributors
A creative mind with an ability to suggest innovative ideas and improvements
Strong business acumen and knowledge of business insights
Excellent written and verbal communication skills, in both large and small groups
Proficient in MS Office Suite – Word/Excel/PowerPoint
Able to respond after hours for emergencies and able to work outside of designated hours as needed
Active duties requiring walking, standing, reaching, bending, and crouching as part of daily activities
Ability to lift 50 lbs.
The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.