Guild is one of Denver’s fastest growing startups - increasing economic mobility for working adults in America and providing education and support to help every student survive and thrive in the economy of tomorrow. Our education benefits platform helps employers offer education as a benefit to their employees, and our network of nonprofit universities and education institutions helps provide every Guild student with the right academic pathway to advance their education and career. In order to achieve our mission to serve 1000s more students and accelerate our growth, we recently raised a $21M Series B round with top tier investors including Bessemer Venture Partners, Redpoint Ventures, Social Capital, Harrison Metal, and Cowboy Ventures. Now, we’re looking to add a Director of Quality and Training to the team.

Our Director of Quality and Training will help us design and build a sales and service training and quality organization from the ground up. You’ll bring your expertise to our fast-paced, rapid-change environment and build on our early thinking regarding quality standards for a variety of customer-facing departments from lead qualification to reimbursements, sales to service.

A day in our open, collaborative workspace will look a little like this:

• Collaborating effectively with cross-functional colleagues to improve the performance of all teams and individuals
• Partnering with colleagues to identify opportunities to improve efficiency and effectiveness of multiple customer-facing team members, collaborating to create process and program improvements, and implementing change
• Advocating for student enrollment, retention, and success to internal and external stakeholders
• Analyzing data to constantly improve admissions policies and processes with an eye for improving sales outcomes
• Designing and building data-driven reports to track and analyze ongoing operations and improvement initiatives
• Supervising employees and working with them to develop new talent and progress and enhance existing talent
• Managing large / long-term projects to drive improved efficiency in the use of tools and training for the team
• Asking the questions that will help you help the team continuously improve our outcomes
• Identify key areas of individual and team improvement and then develop engaging and high-impact training programs to build a world-class sales and service team
• Design and implement quality and training programs that are suitable for a workforce that includes employees that are new to their careers as well as those with decade or more of experience

In this role, you’ll grow and expand your expertise by:

• Taking on a cross-functional role that will expose you to the ins and outs of Guild
• Showing leadership by solving unique, complex problems across our various teams
• Participating in the development of prototype processes to improve key outcomes, build and iterate on those prototypes and develop evaluation systems to gain a deep understanding of impact of all quality and training activities
• Learning new technologies to support learning, reporting and impact

You’ll know if you’re successful by:

• Achieving established improvement goals for the teams you impact
• Building programs with proven positive impact on the quality, efficiency and effectiveness of the teams with which you work
• Developing productive relationships with cross-functional partners by meeting deadlines, rapidly solving issues, and collaborating on opportunities for enrollment growth and improvement as well as student retention improvements and student satisfaction ratings above established goals
• Launching new programs to meet our corporate partners’ and university partners’ needs
• Improving student acceptance, retention, and completion rates
• Launching new university and non-traditional partners and programs to meet growing client and student demands
• Driving high employee satisfaction and employee retention rates
• Building onboarding programs that increase speed-to-effectiveness for newly hired staff
• Designing, implementing and adapting ongoing sales and service training that is second-to-none in it’s measured outcomes, use of technology to boost learning, and innovative approach to long-term impact on results
• Receiving and delivering feedback through our learning-focused twice annual Structured Growth Conversations

You’ll join a team:

• Of experts with experience in government, higher education, and private sector partnerships
• Of learners & problem-solvers dedicated to our dual mission of changing education in America while building a successful, high-growth company
• Committed to building a diverse, equitable and inclusive environment that you’d support every day

What you’ll add to Guild - as an individual and part of the broader team:

• Passion for higher education and our mission
• An understanding of diverse project management principles, processes, methodologies, and tools paired with an ability to critically evaluate and implement the right options for each project
• Ability to successfully manage multiple complex, cross-functional projects at the same time
• Experience using analytical approaches to develop, measure and evolve processes
• Ability to develop strong relationships and communicate effectively while under pressure - balancing confidence, humility, and diplomacy internally and externally
• Evidence of your intellectual curiosity in the education and employee benefits space - do you blog, tweet, speak or read everything that’s out there - tell us more!
• Leadership experience managing complex problems, processes, projects, and people in a sales environment
• A drive to work hard and a plan for how you can refresh and recharge while working in a startup
• Something else? Wonderful, we’re curious to learn more about you!