Do you want to be part of and thrive in a fast-paced, growth-stage, entrepreneurial technology, and healthcare delivery company?

 Are you willing to roll up your sleeves and do what needs to be done?

 Are you passionate about transforming healthcare through technology innovation, service and quality care delivered to patients?

DispatchHealth is redefining healthcare delivery through mobile and virtual healthcare. 

Our Mission

Provide patient-centered care through the power of technology, convenience, and service.

Our Vision

Transforming healthcare by building a system of care in the home.

 Our Values – the foundation to our culture

• Courage to advocate for our patients and each other
• Innovation to trailblaze a new path for healthcare
• Integrity to create a respectful and inclusive environment
• Compassion to provide quality, safe and excellent care

Position Summary:

Reporting to the VP of Compensation & Development, the Director of Payroll is responsible for the execution, coordination, and oversight of daily payroll operations including driving the strategic payroll processes to deliver value-added services to employees. The Director of Payroll is responsible for leading the transformation of the current payroll process to meet the rapidly growing organizational needs. These duties include managing the design, implementation, administration, governance, and ongoing operations of the Company’s payroll. This position plans, develops and implements forward-looking payroll processes/procedures and revises current processes/procedures to continuously seek improvement, improve accuracy, and create optimal efficiency, aligned with the Company’s total strategic and financial objectives. The Director of Payroll is responsible for accurately reporting all payroll costs as part of the monthly financial close and must work closely with the accounting team and leaders throughout the company to ensure that financial reporting remains accurate. The Director of Payroll is also responsible for ensuring that the Company’s payroll processes/procedures are consistently administered in compliance with internal policies and government regulations. The Director of Payroll will ensure all systems and internal controls adequately support the full-cycle payroll processes, employment taxes, applicable labor laws, and compliance with wage and hour laws and state and federal regulations. The Payroll Director will also create long-term strategies for continuous improvement in payroll operations.  

Responsibilities:

• Oversee the overall payroll functions including payroll processing, reviewing, and revising policies and procedures, as well as internal controls, system reviews and upgrades 
• Establish and effectively lead and execute department strategy and goals 

• Direct, audit, and advise on best practices for payroll procedures to include earnings, garnishments, tax withholding, pay integration with state agencies as necessary, etc. 
• Establish and regularly monitor and report on key performance and accuracy metrics and targets 
• Assist senior leadership in defining organizational goals and strategic plans related to system-wide payroll operations 
• Lead project activities related to payroll functions bringing exceptional value to the organization through streamlining processes, automation, etc. 
• Working with our Executive team and Key partners (IT, accounting, and Legal) for System implementation, Acquisitions, and changes due to Federal and State law and/or company policy 

• Identify, evaluate and recommend information technology solutions to meet strategic objectives 
• Maintain payroll guidelines by devising and updating policies and procedures 
• Ensure accurate and timely preparation and processing of payroll in compliance with federal, state, and local laws 
• Ensure accurate reporting of all payroll and related costs in the monthly financial statements 
• Develop and oversee controls to ensure accuracy, accurate reconciliation, and payment of deductions and benefits 
• Support annual payroll tax reconciliation and compliance with filing returns and W-2 issuing 

• Maintain confidentiality of any payroll, private employee information and ensure payroll information is secure 
• Collaborate with the Finance department, Legal, and/or external vendors and consultant to effectively research reconciling items to ensure accounting records are accurate and complete including internal/external and outside agency (Workers Compensation, Financial, Federal and State) audits 
• Ensure payroll accounts are accurately balanced after resolving discrepancies 
• Develop and maintain strong working relationships with internal and external stakeholders, building a reputation as a credible and trustworthy partner to successfully influence, facilitate change initiatives and drive buy-in at all levels and all areas of the organization 

• Lead project activities related to payroll functions bringing exceptional value to the organization through streamlining processes, automation, etc. 
• Ensure timely and accurate submission of all relevant federal, state and local tax reporting and deductions 
• Oversee audit functions, and create and manage action plans in response to audits 
• Act as primary contact for internal, state and federal HR & Payroll audits 
• Serve as the subject matter expert for the payroll system platform 

Qualifications:

Payroll Experience 

• Must possess extensive knowledge of principles, practices and functions of full-cycle in-house Payroll management 
• Strong knowledge and adherence to regulations and laws that govern labor compliance 
• Formulate and implement strategies and concepts to improve payroll processing efficiency and accuracy 

• Must have fundamental accounting/general ledger knowledge 
• Strong business acumen with extensive experience in full-scale compensation and benefit management 
• Excellent understanding of job evaluation and job analysis 
• Familiarity with labor legislation 
• Experience in a multi-state, multi-site environment 
• Recognized in areas of expertise through established networks, experience and accomplishments 
• Extensive knowledge of state and federal laws and regulations 

Education/Work Experience 

• Bachelor’s degree in Business, Finance, or Accounting 
• 8+ years of supervisory/management experience required 
• 10+ years Payroll operations experience required 
• A minimum of 10 years of related experience developing and managing full-cycle payroll including experience evaluating, developing, and implementing company-wide base and payroll processes with multi-state payroll 

Technical Skills 

• Advanced Excel skills required 
• Intermediate to Advanced skills with MS Office applications, including PowerPoint, Word, and Excel Intermediate skills with Google products 
• Highly proficient in utilizing HRIS for compensation, benefits, and program administration 

Leadership/Professionalism Skills 

• High degree of professionalism and discretion in contacts with management, team members, Union representation, Federal and State agencies and employees 
• Strong team leadership and empathy skills 

• Decisive and action-oriented 
• Able to thrive in a fast-paced environment with multiple daily deadlines and requests 
• Ability to develop and foster strong, trusting relationships with internal and external customers 
• Excellent strategic leadership skills - big picture thinker who can evaluate how any change will impact the organization and how to tactically achieve them 
• Experience analyzing and creating plans to meet objectives and goals 

• High level of ethics and commitment to DispatchHealth’s mission, vision and core values 
• Highly developed diplomatic skills and organizationally savvy 
• Excellent written and oral communications coupled with superb analytical skills 
• Ability to take initiative and have a forward-thinking approach 
• Ability to listen effectively and use the information to evaluate and determine the appropriate course of action for situations that are highly confidential 

• Being detail-oriented, flexible and creative while maintaining the appropriate perspective no matter how pressured the situation 
• Strong interpersonal skills with the ability to effectively develop and maintain internal and external business relationships along with strong customer service skills when dealing with employees questions and requests 
• Excellent communication skills – verbal, written, presentation (as well as listening) – and the ability to represent the organization in both formal and informal settings 
• Forward-thinking approach and results-oriented 
• Ability to work cooperatively and strategically in a team environment with all levels of professional, technical, and administrative staff and to integrate resources in a timely and organized manner 

• Ability to work well under pressure with a high level of drive to obtain results 
• Demonstrated knowledge, sensitivity, and proactive support of diversity and inclusion 
• Ability to collaborate across the organization to improve processes and drive consensus and decision making is critical for success 

Preferred Skills/Experience 

• Master’s degree in Business, Finance or Accounting 
• Ultipro, Kronos, or UKG system experience 
• Understanding of wage and hour laws in all 50 states 
• Certification as a CCP, CBP, or SHRM-SCP 
• Experience with mergers and acquisitions 
• Smartsheets experience 
• Exceptional Excel capabilities