About the job
Google Dialogflow CX Designer
Location: Remote - USA
Employment - Full time or FT Temp
Are you a Conversational Flow Designer (natural language / conversational AI) who enjoys optimizing conversational flows for virtual agents? If you enjoy working with the business, creating intuitive and engaging conversational experiences that align with the Client's goals and enhance user satisfaction, this job is an exciting opportunity to work with an Agile and tech savvy team.
This role requires a deep understanding of natural language processing, user experience design, and a proactive approach to staying abreast of industry trends in conversational AI. In this role, you will be responsible for conversational flow design, NLP (Natural Language Processing) integration of Google Dialogflow, User Experience (UX), collaborate with cross functional teams, create user stories, as well as documentation and training.
Responsibilities:

• Design Call Flows
• Create User Stories
• Develop acceptance criteria
• Conversation design, feedback, and tuning

Qualifications For Success:

• 3 or more years' experience with Conversational Design experience with a focus on virtual agents
• 2 or more years of conversational AI
• Agent Assist experience
• Experience working in an Agile environment
• Communication and collaboration skills, comfortable working across the business and being a liaison.
• Ability to analyze data and user feedback to drive continuous improvement.
• Knowledge of scripting or programming languages preferred
• Experience with Telco or Contact Center operations and CCaaS technology
• Cloud platform experience (GCP, AWS or Azure) preferred
• Product Owner certification preferred

Why you'll love it here:
Together we are better! - The core of the team is you and we celebrate the uniqueness each team member brings to the table. Our differences make us better and drive innovation globally.
With over 300 successful projects delivered, our culture and unique business model has landed us on the top of the INC 500 list of the nation's fastest growing private companies.
With Eventus you can expect:

• Entrepreneurial and collaborative environment
• Competitive total rewards program
• Comprehensive benefit plans
• Professional training opportunities
• Engaging and fun culture
• Big business ambition with small company values
• Opportunity to work with industry leading, talented peers

Applicants can expect to make between $140,000 to $162,500 upon hire. Pay within this range will vary based upon experience, skills, certifications, education among other factors as required in the job description. In addition, this position is eligible for a target incentive bonus up to 10%.
Eventus offers a wide range of benefits to full-time employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, EAP, critical illness insurance and a 401(k) plan. Eventus employees enjoy PTO of 15 days annually and a generous holiday schedule.
Eventus provides basic life and AD&D Insurance with option to purchase additional coverage. Short-term and long-term disability coverage is also offered. Eventus also offers tax saving accounts; HSA and FSA.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
http://eventusgcom/careers
(303) 376-6161